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- Tasks: Supervise housekeeping, ensuring rooms are clean and welcoming for guests.
- Company: Join the Apex Hotels family, known for its warmth and teamwork.
- Benefits: Enjoy 29 days holiday, gym access, and a range of employee perks.
- Why this job: Be part of a fun team, develop skills, and create memorable guest experiences.
- Qualifications: No specific experience needed; we value attitude and personality over skills.
- Other info: Structured training provided, with opportunities for recognition and discounts.
The predicted salary is between 24000 - 36000 £ per year.
Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Housekeeping Supervisor in Bath. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Housekeeping Team.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- In-house company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you’re working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date
- £200 referral bonus when your friends or family join the team
- Access to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family
- Involvement in our employee of the quarter and annual recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
As a Housekeeping Supervisor, you will deliver amazing brand standards and immaculate guest facilities. You will be responsible for your own work and take pride in the high standard of cleanliness. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.
Joining the dedicated Housekeeping Department, you will:
- Ensure that all guest rooms look well-presented by performing cleaning duties, which include cleaning guest bedrooms and bathrooms, changing linen, vacuuming, polishing, and dusting
- Buddying and mentoring new and current staff
- Engage with guests in order to promote guest loyalty and memorable experiences
- Ensure our guests experience our high levels of comfort and quality
- Take pride in the work you do
As a Housekeeping Supervisor, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests.
Reporting to the Head Housekeeper, as Housekeeping Supervisor you will ensure team members adhere to the Apex standard for cleanliness and brand recognition and will manage daily tasks in the Housekeeping Department. On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Housekeeping Supervisor.
With this in mind, we are looking for a Housekeeping Supervisor who:
- Can deliver excellent standards
- Uses initiative
- Is self-aware and able to evaluate their and others work
- Has a customer service attitude
- Has the ability to multi-task and provides excellent attention to detail
- Holds a genuine desire to provide a Warmer Welcome to our guests
We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark.
Housekeeping Supervisor employer: Apex City of Bath Hotel
Contact Detail:
Apex City of Bath Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Familiarise yourself with Apex Hotels' values of Trust, Passion, Friendliness, and Teamwork. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Demonstrate your attention to detail by preparing specific examples from your past experience where you maintained high cleanliness standards or improved guest satisfaction. This will showcase your capability as a Housekeeping Supervisor.
✨Tip Number 3
Engage with current employees on platforms like LinkedIn or during job fairs. Ask them about their experiences at Apex Hotels and what they value most about working there. This insider knowledge can help you tailor your approach.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to guest interactions and team management. Being ready with thoughtful responses will demonstrate your problem-solving skills and customer service attitude.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping or supervisory roles. Emphasise your attention to detail, customer service skills, and any previous experience in training or mentoring staff.
Craft a Personal Cover Letter: Write a cover letter that reflects your personality and passion for the role. Mention why you want to work at Apex Hotels specifically and how your values align with theirs, such as teamwork and friendliness.
Showcase Your Skills: In your application, provide specific examples of how you've delivered excellent standards in previous roles. Highlight instances where you've gone above and beyond to create memorable experiences for guests.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Housekeeping Supervisor.
How to prepare for a job interview at Apex City of Bath Hotel
✨Show Your Personality
Apex Hotels values individuality, so don't be afraid to let your personality shine through during the interview. Share your unique experiences and how they align with the company's family values of Trust, Passion, Friendliness, and Teamwork.
✨Demonstrate Attention to Detail
As a Housekeeping Supervisor, attention to detail is crucial. Be prepared to discuss specific examples from your past roles where you ensured high standards of cleanliness and presentation, showcasing your commitment to quality.
✨Engage with Customer Service Scenarios
Since the role involves interacting with guests, think of scenarios where you provided excellent customer service. Prepare to discuss how you handled guest enquiries or resolved issues, highlighting your ability to create memorable experiences.
✨Prepare for Team Dynamics
Teamwork is essential in this role. Be ready to talk about your experience in mentoring or buddying new staff, and how you foster a collaborative environment. This will demonstrate your leadership skills and ability to work well within a team.
