At a Glance
- Tasks: Welcome guests with a smile and ensure their stay is unforgettable.
- Company: Join the Apex family in a vibrant four-star hotel in Bath.
- Benefits: Enjoy 20.5 days holiday, gym access, and discounts on meals and stays.
- Other info: Fun, supportive culture where your personality shines and career grows.
- Why this job: Be the heart of guest experiences and create memorable moments every day.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 20000 - 30000 £ per year.
Why join Apex Hotels?
You will receive a warm welcome into the Apex family on joining us as a Front Office Receptionist in Bath. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services Team as we believe it is our personality, style and friendliness that makes Apex Hotels
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you're working.
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- £200 referral bonus when your friends or family join the team.
Following your first successful 3 months, you’ll also receive ……
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
Starting your Journey:
As a Front Office Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception offering a warm welcome to all our guests you will ensure the building is safe and secure and that all guests requirements are catered for.
You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will love.
You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines.
Joining the dedicated Front Office department, you will:
- Greet our guests with a friendly hello and an infectious smile.
- Ensure that the Guest Check in/out procedure is seamless.
- Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services.
- Answer phone calls and emails
- Create brilliant customer service and a fun environment in order to promote guest loyalty
As a Front Office Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!
On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Front Office Receptionist. With this in mind, we are looking for a Front Office Receptionist who:
- Can deliver excellent standards
- Uses initiative
- is self-aware and able to evaluate their own work
- has a customer service attitude
- has the ability to multi-task and organise a variable work load
- provides excellent attention to detail
- holds a genuine desire to provide a Warmer Welcome to our guests
We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
If you are interested, click apply. We look forward to hearing from you!
Front Office Receptionist in Bath employer: Apex City of Bath Hotel
At Apex City of Bath Hotel, we pride ourselves on creating a vibrant and inclusive work environment where every team member is valued. With comprehensive training and development opportunities from day one, alongside a range of employee benefits including discounts, wellness programmes, and recognition schemes, we ensure that our Front Office Receptionists not only thrive in their roles but also enjoy a fulfilling career in the heart of Bath's historic charm.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Receptionist in Bath
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, culture, and what makes them tick. This way, when you walk in for that interview, you can show them you're not just another candidate – you're someone who truly gets what they're about.
✨Tip Number 2
Practice your people skills! As a Front Office Receptionist, you'll be the face of the hotel. So, role-play with a mate or in front of the mirror. Nail those greetings, and get comfortable with handling tricky guest situations. Confidence is key!
✨Tip Number 3
Don’t forget to showcase your organisational skills. Bring examples of how you've juggled multiple tasks in the past. Whether it’s managing check-ins or answering calls, showing you can keep everything running smoothly will impress the hiring team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board and start creating those extra special moments for our guests!
We think you need these skills to ace Front Office Receptionist in Bath
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us your friendly and infectious smile in your words.
Tailor Your Application:Make sure to highlight your customer service skills and any relevant experience. We love seeing how you can create those extra special moments for guests, so share specific examples that showcase your abilities!
Keep It Organised:Just like in the role, organisation is key in your application. Use clear headings, bullet points, and a tidy layout to make it easy for us to read and find the information we need.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Apex family!
How to prepare for a job interview at Apex City of Bath Hotel
✨Show Your Smile
As a Front Office Receptionist, your first impression is crucial. Practice greeting with a warm smile and friendly tone, as this sets the stage for a positive guest experience. Remember, guests will appreciate your infectious personality!
✨Know Your Stuff
Familiarise yourself with all hotel facilities and services before the interview. Being able to confidently discuss what the hotel offers shows that you’re proactive and genuinely interested in providing excellent service.
✨Demonstrate Multi-tasking Skills
Prepare examples of how you've successfully managed multiple tasks in previous roles. This could be juggling phone calls, emails, and guest requests simultaneously. Show them you can keep calm under pressure while maintaining attention to detail.
✨Be Guest-Centric
During the interview, emphasise your passion for delivering exceptional guest experiences. Share stories where you went above and beyond for a guest, highlighting your commitment to putting guests at the heart of your work.
