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For Companies At a Glance
- Tasks: Welcome guests with a smile and ensure their stay is unforgettable.
- Company: Join the Apex family in a vibrant four-star hotel in Bath.
- Benefits: Enjoy 20.5 days holiday, gym access, and discounts on meals and stays.
- Why this job: Be the heart of guest experiences and create memorable moments every day.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Fun, supportive culture where your personality shines and career grows.
The predicted salary is between 20000 - 30000 £ per year.
About the Role
As a Front Office Receptionist, you will deliver a high level of service to all guests, ensuring the building is safe and secure and that every guest requirement is met. You will create extra special moments for our guests and provide a personal experience that guests want to share.
Responsibilities
- Greet guests with a friendly hello and infectious smile.
- Ensure the Guest Check‑in/Check‑out procedure is seamless.
- Offer guests excellent knowledge of all hotel facilities and services.
- Follow daily checklists and ensure all tasks are actioned throughout the day.
- Answer and action phone calls, emails, online reviews, third‑party messenger inboxes and live chat with guests.
- Demonstrate excellent customer service and a fun environment to promote guest loyalty.
- Respond to guest questions, requests and complaints in a professional and helpful manner.
- Promote additional services such as room upgrades and dining to support a positive upsell culture.
- Maintain strong organisational skills and attention to detail to provide consistent standards.
- Multi‑task efficiently, solving all guest enquiries with a smile and infectious personality.
- Take responsibility for your own work and take pride in a high standard of customer service and organisation.
Qualifications
- Deliver excellent standards and adhere to company brand standards.
- Be self‑aware and able to evaluate your own work.
- Practice accountability in your work.
- Put guests at the heart of your work.
- Possess the ability to multi‑task and organise a variable workload.
- Provide excellent attention to detail.
- Perform under pressure and deliver results to deadlines.
- Take initiative to explore issues and generate new ideas with creative thinking.
- Be passionate about delivering an exceptional guest experience with keen attention to detail.
Benefits
- 20.5 days holiday based on a 4‑on‑4‑off shift pattern.
- Training and development from day one.
- Employee events and celebrations.
- In‑house company interactive employee communication app.
- Access to the state‑of‑the‑art gym and pools.
- Healthy meals to enjoy while you’re working.
- External Employee Assistance Programme.
- Financial Wellbeing App, allowing early payment flexibility.
- £200 referral bonus when friends or family join the team.
- Paid incentives for upsells within the department.
- Discounts and wellbeing platform “Treat Yourself Here.”
- Employee recognition schemes.
- Long service recognition.
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two.
- 50% discount in our restaurants.
- Cycle to Work Scheme.
- Discounted room rates for employees, friends and family.
- Spa treatment and product discounts.
- Life Assurance cover.
Our Culture
We encourage you to bring your true self to work. We recruit for attitude and train for skill, providing a fun and fulfilling career where you can flourish. Join us in Bath and be part of the Apex family, where trust, passion, friendliness and teamwork are our core values. Your personality, ideas and spark will help shape the guest experience at the Apex City of Bath Hotel, a four‑star hotel in the historic UNESCO world heritage city.
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Front Office Receptionist employer: Apex City of Bath Hotel
Contact Detail:
Apex City of Bath Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Receptionist
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, culture, and what makes them tick. This way, when you walk in for that interview, you can show them you're not just another candidate – you're someone who truly gets what they're about.
✨Tip Number 2
Practice your people skills! As a Front Office Receptionist, you'll be the face of the hotel. So, role-play with a mate or in front of the mirror. Nail those greetings, and get comfortable with handling tricky guest situations. Confidence is key!
✨Tip Number 3
Don’t forget to showcase your organisational skills. Bring examples of how you've juggled multiple tasks in the past. Whether it’s managing check-ins or answering calls, showing you can keep everything running smoothly will impress the hiring team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board and start creating those extra special moments for our guests!
We think you need these skills to ace Front Office Receptionist
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us your friendly and infectious smile in your words.
Tailor Your Application: Make sure to highlight your customer service skills and any relevant experience. We love seeing how you can create those extra special moments for guests, so share specific examples that showcase your abilities!
Keep It Organised: Just like in the role, organisation is key in your application. Use clear headings, bullet points, and a tidy layout to make it easy for us to read and find the information we need.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Apex family!
How to prepare for a job interview at Apex City of Bath Hotel
✨Show Your Smile
As a Front Office Receptionist, your first impression is crucial. Practice greeting with a warm smile and friendly tone, as this sets the stage for a positive guest experience. Remember, guests will appreciate your infectious personality!
✨Know Your Stuff
Familiarise yourself with all hotel facilities and services before the interview. Being able to confidently discuss what the hotel offers shows that you’re proactive and genuinely interested in providing excellent service.
✨Demonstrate Multi-tasking Skills
Prepare examples of how you've successfully managed multiple tasks in previous roles. This could be juggling phone calls, emails, and guest requests simultaneously. Show them you can keep calm under pressure while maintaining attention to detail.
✨Be Guest-Centric
During the interview, emphasise your passion for delivering exceptional guest experiences. Share stories where you went above and beyond for a guest, highlighting your commitment to putting guests at the heart of your work.