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- Tasks: Lead the reception team, ensuring exceptional guest experiences and managing hotel operations.
- Company: Join Apex Hotels, a family-oriented company that values trust, passion, and teamwork.
- Benefits: Enjoy 20.5 days holiday, gym access, employee discounts, and a referral bonus.
- Why this job: Be part of a fun, friendly environment where your personality shines and skills grow.
- Qualifications: Previous hotel front office or supervisory experience is preferred; bring your customer service attitude.
- Other info: Structured training programme to kickstart your career as a Duty Manager.
The predicted salary is between 24000 - 36000 £ per year.
Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Duty Manager in Bath. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 20.5 days holiday based on 4 on 4 off shift pattern
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you’re working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date
- £200 referral bonus when your friends or family join the team
- Access to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family
- Involvement in our employee of the quarter and annual recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
Starting your Journey: As Duty Manager you will be responsible for ensuring the team delivers an effective and enjoyable experience to all guests. You will assist in leading the reception team to deliver high levels of quality and act as the main point of contact for all hotel emergencies. Your responsibilities will include:
- Be present in lobby and reception during peak times and support your team
- Promote selling culture amongst the FO team, review results daily
- Lead reception team and porters to deliver exceptional arrival and departure experience, complete regular quality checks
- Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues
- Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly
- Ensure all pre- and post stay communication is sent to applicable guests
- Ensure compliance with all Apex financial, privacy, data security and H&S procedures
- Maintain correct records & communications so they can be tracked effectively
- Proactively manage poor performance and act as a role model for your team
- Liase with Housekeeping management on daily basis to ensure outstanding guest experience
- Plan and communicate VIP arrivals to hotel team
- Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action
As a Duty Manager, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests.
We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are. On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Duty Manager. With this in mind, we are looking for Duty Managers who:
- Can deliver excellent standards
- Uses initiative
- Is self-aware and able to evaluate their own work
- Has a customer service attitude
- Has the ability to multi-task and provides excellent attention to detail
- Holds a genuine desire to provide a Warmer Welcome to our guests
- Already have hotel front office experience or have worked at a supervisory or management level
We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
Duty Manager 4 on 4 off employer: Apex City of Bath Hotel
Contact Detail:
Apex City of Bath Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager 4 on 4 off
✨Tip Number 1
Familiarise yourself with Apex Hotels' values of Trust, Passion, Friendliness, and Teamwork. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs to demonstrate that you're a great cultural fit.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will help you illustrate your ability to deliver the exceptional experiences that Apex Hotels prides itself on.
✨Tip Number 3
Research common challenges faced by Duty Managers in the hospitality industry and think about how you would address them. Being able to discuss these scenarios during your interview will show your proactive approach and readiness for the role.
✨Tip Number 4
Network with current or former employees of Apex Hotels if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
We think you need these skills to ace Duty Manager 4 on 4 off
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management or customer service. Emphasise any supervisory roles you've held and specific achievements that demonstrate your ability to deliver excellent standards.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention why you want to work at Apex Hotels specifically, and how your values align with their family values of Trust, Passion, Friendliness, and Teamwork.
Showcase Your Skills: In your application, clearly outline your skills related to multi-tasking, attention to detail, and customer service. Provide examples of how you've successfully managed guest experiences or resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Duty Manager role.
How to prepare for a job interview at Apex City of Bath Hotel
✨Show Your Personality
Apex Hotels values individuality, so don't be afraid to let your personality shine through during the interview. Share personal anecdotes that reflect your passion for hospitality and how you connect with guests.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll be leading a team. Prepare examples of how you've successfully managed or motivated a team in the past. Highlight your ability to handle emergencies and maintain a positive environment.
✨Emphasise Customer Service
Customer service is at the heart of this role. Be ready to discuss your approach to providing exceptional service and how you handle guest feedback, both positive and negative. Show that you genuinely care about guest experiences.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and attention to detail. Think of situations where you've had to multi-task or resolve conflicts, and explain your thought process and outcomes.
