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- Tasks: Lead a dynamic housekeeping team to deliver exceptional guest experiences and cleanliness standards.
- Company: Join Apex Hotels, where innovation meets hospitality in a supportive environment.
- Benefits: Enjoy 35 days holiday, training from day one, and access to our state-of-the-art gym.
- Why this job: Be part of a thriving team that values your ideas and personality while making a real impact.
- Qualifications: Strong leadership skills and a passion for guest satisfaction are essential.
- Other info: Great career growth opportunities and employee recognition schemes await you!
The predicted salary is between 36000 - 60000 £ per year.
Our Head Housekeeper will always be motivated and highly engaged to provide personalised world class customer care and service to all guests, internal team members & clients, and directors in line with Our Brand Standards and Procedures. Ensuring every Guest request is completed promptly and decisively, aspiring to make the impossible, possible! At Apex Hotels, our Housekeeping Team all play a part in thoughtfully delivering the uplifting and the unexpected, to elevate every Guest's Experience. We strive to ensure that we inspire our guests to celebrate the joy of everyday connection. As part of the senior leadership team, this highly visible role will be responsible for overseeing the development and delivery of our continuously evolving housekeeping brand standards. Working closely with the Hotel Manager & Operations Manager, this position will be expected to lead on the implementation and execution of the housekeeping strategy. This role will include operational shift coverage across a seven-day senior duty management rota. Working at properties across our England Hotels may also be required from time to time.
Responsibilities
- Lead the delivery of exceptional cleanliness standards and guest satisfaction targets.
- Maintain strong collaboration with Engineering, Operations, and Sales to support maintenance, VIP visits, and show rounds.
- Manage departmental budgets, payroll, productivity, and cost-control measures.
- Recruit, train, and develop a high-performing, multi-skilled housekeeping team.
- Oversee performance management, wellbeing, and compliance with People & Culture policies.
- Ensure all Health & Safety, Fire Safety, COSHH, and hygiene standards are consistently met.
- Drive continuous improvement through process alignment, efficiency initiatives, and time-in-motion reviews.
- Lead daily and weekly briefings to ensure consistent service delivery and operational readiness.
- A confident communicator who can influence at all levels.
- Exceptionally organised with strong time-management skills.
- Meticulous attention to detail and a passion for presentation.
- Able to lead, coach, and inspire a guest-centric team culture.
- Comfortable analysing data and translating strategy into practical action.
- Adaptable, proactive, and committed to continuous improvement.
- Strong understanding of Health & Safety and housekeeping best practice.
- Driven by quality, efficiency, and delivering memorable guest experiences.
Benefits
- 35 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you’re working.
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family.
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
Head HousekeeperApex in Bath employer: Apex City of Bath Hotel
Contact Detail:
Apex City of Bath Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head HousekeeperApex in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Apex or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show up and shine! Attend job fairs or industry events where Apex might be present. Dress to impress and be ready to chat about how you can elevate guest experiences with your skills.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for it to be advertised. Reach out directly through our website and express your interest. A little initiative goes a long way!
✨Tip Number 4
Prepare for interviews by researching Apex’s brand standards and values. Be ready to discuss how you can contribute to their mission of delivering exceptional cleanliness and guest satisfaction. Show them you’re the perfect fit!
We think you need these skills to ace Head HousekeeperApex in Bath
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Head Housekeeper role shine through. We want to see how much you care about delivering exceptional guest experiences and how you can inspire your team to do the same!
Be Specific: Use specific examples from your past experiences that demonstrate your leadership skills and attention to detail. We love seeing how you've tackled challenges and improved processes in previous roles—this helps us understand how you can contribute to our team.
Tailor Your Application: Make sure to tailor your application to align with our brand standards and the responsibilities outlined in the job description. Highlight your understanding of housekeeping best practices and how you can drive continuous improvement within our team.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen to be part of our innovative family!
How to prepare for a job interview at Apex City of Bath Hotel
✨Know Your Standards
Familiarise yourself with Apex Hotels' brand standards and procedures. Be ready to discuss how you would uphold these standards in your role as Head Housekeeper, showcasing your understanding of exceptional cleanliness and guest satisfaction.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your experience in training and developing staff, and be ready to discuss how you inspire a guest-centric culture within your team.
✨Be Data-Driven
Brush up on your ability to analyse data related to housekeeping operations. Be prepared to discuss how you would use this data to drive continuous improvement and efficiency in the department.
✨Communicate Confidently
Practice your communication skills, as this role requires influencing at all levels. Think of scenarios where you've effectively communicated with different departments, like Engineering or Sales, to ensure seamless operations.
