At a Glance
- Tasks: Welcome guests with a smile and provide top-notch service in a fun environment.
- Company: Join the Apex Hotels family, where we value trust, passion, and teamwork.
- Benefits: Competitive pay, great training, and opportunities for personal growth.
- Other info: Structured 12-week training journey to help you shine in your role.
- Why this job: Make memorable moments for guests while developing friendships and skills.
- Qualifications: Friendly attitude, excellent organisational skills, and a passion for customer service.
The predicted salary is between 11 - 12 € per hour.
Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Casual Front Office Receptionist in Bath. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services Team.
Starting your Journey: As a Casual Front Office Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception and offering a warm welcome to all our guests, you will ensure the building is safe and secure overnight and that all guests' requirements are catered for. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.
You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines. Joining the dedicated Front Office department, you will:
- Greet our guests with a friendly hello and an infectious smile.
- Ensure that the Guest Check in/out procedure is seamless.
- Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services.
- Answer phone calls and emails.
- Create brilliant customer service and a fun environment in order to promote guest loyalty.
As a Casual Front Office Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!
On your first day, you will begin a structured 12-week learning journey, giving you the skills, knowledge and confidence to be a great Front Office Receptionist. With this in mind, we are looking for a Casual Front Office Receptionist who:
- Can deliver excellent standards.
- Uses initiative.
- Is self-aware and able to evaluate their own work.
- Has a customer service attitude.
- Has the ability to multi-task and organise a variable workload.
- Provides excellent attention to detail.
- Holds a genuine desire to provide a Warmer Welcome to our guests.
We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you!
Casual Worker Front Office Receptionist in Bath employer: Apex City of Bath Hotel
Apex Hotels is an exceptional employer that fosters a warm and inclusive work environment in Bath, where family values of Trust, Passion, Friendliness, and Teamwork are at the core of our culture. As a Casual Front Office Receptionist, you will not only enjoy competitive pay but also benefit from structured training and development opportunities that empower you to grow your skills while creating memorable experiences for our guests. Join us to be part of a vibrant team that celebrates individuality and encourages personal expression, making every day at work enjoyable and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Worker Front Office Receptionist in Bath
✨Tip Number 1
Get to know the company culture! Before your interview, check out Apex Hotels' social media and website. This will help you understand their values and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your warm welcome! Since you'll be greeting guests, it’s essential to nail that first impression. Try rehearsing a friendly introduction with a smile – it’ll make you feel more confident when the time comes.
✨Tip Number 3
Show off your personality! During the interview, let your unique traits shine through. Apex Hotels values authenticity, so don’t be afraid to be yourself and share what makes you special.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Casual Worker Front Office Receptionist in Bath
Some tips for your application 🫡
Be Yourself:At StudySmarter, we believe that your personality is what makes you unique! So, don’t be afraid to let your true self shine through in your application. Share your experiences and how they align with our family values of Trust, Passion, Friendliness, and Teamwork.
Show Your Customer Service Skills:As a Casual Front Office Receptionist, delivering excellent customer service is key. In your application, highlight any previous experience where you’ve gone above and beyond for guests or customers. We want to see your passion for creating memorable moments!
Attention to Detail Matters:We love candidates who pay attention to the little things! Make sure your application is well-organised and free from typos. This shows us that you take pride in your work and understand the importance of detail in providing top-notch service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Apex City of Bath Hotel
✨Show Your Personality
Apex Hotels values personality and friendliness, so don’t be afraid to let your true self shine during the interview. Share personal anecdotes that highlight your customer service skills and how you connect with guests.
✨Know the Hotel Inside Out
Familiarise yourself with Apex Hotels and their services before the interview. Being able to discuss the hotel’s facilities and local area knowledge will show your enthusiasm and readiness to provide excellent service.
✨Demonstrate Teamwork
Since teamwork is a core value at Apex Hotels, prepare examples of how you’ve successfully worked in a team environment. Highlight your ability to collaborate and support colleagues to create a fun and efficient workplace.
✨Practice Multi-Tasking Scenarios
As a Front Office Receptionist, you’ll need to juggle various tasks. Think of scenarios where you’ve managed multiple responsibilities effectively and be ready to discuss these during the interview to showcase your organisational skills.
