Supplier Relations Specialist - Bilingual Italian & English

At apexanalytix, we’re lifelong innovators! Since our founding nearly four decades ago, we’ve been consistently growing, profitable, and delivering the best procure-to-pay solutions to the world. We’re the perfect balance of established company and start-up. You will find a unique home here.

The Supplier Relations Specialist is responsible for calling to obtain accounts receivable statements from our client’s suppliers that reflect up-to-date account transactions. The Supplier Relations Specialist plays a vital role in communication and relationship building with our client’s suppliers, capturing outstanding transactions not yet processed by our client. Location is remote within the United Kingdom; Italian fluency (written and verbal) is required for this role.

The Work

• Calling suppliers to obtain accounts receivable statements.
• Successfully contacting assigned suppliers using Auto-dialer technology.
• Inbound/outbound phone calls and emails with each supplier.
• Validate existing supplier contacts inside databases and source new supplier contacts during phone calls to enlarge supplier database.
• Locate new phone numbers and emails to reach suppliers having incomplete contact information.
• Deliver all received supplier responses in a timely manner to Account Review Team.
• Utilization of UiPath bot application to send on-demand emails.
• Consistent and timely follow-up with suppliers until a statement is received.
• Completion of assigned projects ahead of established deadlines.
• Timely re-contact of suppliers for an updated statement.
• Documentation of supplier communication in database for real-time updates.
• Achieving weekly and monthly individual targets assigned.
• High quality of notes and tracking communication exchange with supplier.

Independent, Time Management, Reliability, and Conflict Resolution

• Works efficiently and independently.
• Capability to focus on assigned tasks and complete ahead of time.
• Asks questions and notifies management team of potential concerns before they occur.
• Dependable and constructively handles issues with the party involved.

The Must-Haves

• Italian language fluency is required; both written and verbal.
• Two years of customer service, accounting/business related experience.
• Experience contacting suppliers/customers by email and phone.
• An associate’s degree in accounting, business administration, or equivalent; bachelor’s degree is preferred.
• Adept at prioritizing duties in a fast-paced environment.
• Strong attention to detail.
• Excellent teaming skills with the ability to work productively in a team setting.
• Demonstrated ability to read and comprehend various account statements.
• Outstanding verbal and written communication skills for communicating with internal and external customers.
• Proficiency in the use of Internet and MS Office (Excel, Word, Outlook) software applications.

At apexanalytix, we know that our associates are the reason behind our successes. We truly value you as an associate and part of our professional family. Our goal is to offer the very best benefits possible to you and your loved ones.