At a Glance
- Tasks: Lead depot operations, ensuring exceptional service and achieving financial targets.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier with a family-owned ethos.
- Benefits: Enjoy a competitive salary, generous holiday, and a bonus scheme.
- Other info: Dynamic role with opportunities for growth and a commitment to sustainability.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Experience in team management and customer care is essential.
The predicted salary is between 32000 - 33000 £ per year.
- Location: UK-Northamptonshire-Nr Wellingborough |
- Contract type: Permanent (Full-Time) |
- Overview
You will be working along side the Retail Sales & Operations Manager (RSOM) to deliver an outstanding service to our customers at Wiltshire Farm Foods, Northants/Leicester depot.
You will be responsible for the day to day running of the depot, ensuring we hit all of our financial and operational targets and being proactive through exceptional leadership to build plans for any KPI's that are off track.
The office manager will directly report to you and you will provide support to ensure the office team are delivering an exceptional customer experience.
Additionally, you will manage the delivery team to ensure that all health and safety policies and delivery procedures are adhered to.
40 hours per week, working any 5 in 6 days - PLEASE NOTE THIS ROLE REQUIRES SOME SATURDAY WORKING AND EARLY START TIMES (NON-NEGOTIABLE).
Salary circa £32,000 - £33,000 per annum + Bonus + Benefits
Who we are
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.
We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.
Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs.
This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities
- Operations
- Managing the driving team and ensuring vehicle maintenanceis kept on top of.
- Ensure Health & Safety, Hygiene and Food Safety procedures & practices are adhered to and followed at all times
- Ensure adequate, cost effective resource levels are in place
- Maintaining stock levels to meet our customer demands
- Work with and support staff on a day-to-day basis to deliver profitability and service standards.
- Ensure all behaviours are in line with apetito’s Code of Conduct
- Maintain excellent operational standards throughout the Contract
- Adherenceto all apetito procedures and deadlines
- Ensure all company vehicles are maintained as appropriate
- Be a key link between the teams onsite
- Deputise for the RSOM in their absence
- Maintaining route optimisation processes included routing
- Responsible for delivery of retail standards within the depot
- Financials
- Support the RSOM to deliver company and client business objectives
- Agree contract KPIs, monitor performance against KPIs and drive/manage performance and profitability to ensure achievement
- Achieve budgeted sales and profitability, influence key P&L drivers and accurately forecast future financial performance
- People
- Demonstrable leadership and coaching/ support provided to employees on a day-to-day basis to increase engagement and motivation
- Recruit, induct, develop, appraise and review contracted employees as appropriate to ensure successful sign-off probationary
- Develop training structures to ensure growth within the depot
- Identify and manage training and development needs of staff
- Customer
- Champion and oversee excellent service standards
- Ensure all processes are communicated and followed by all personnel
- Promote and instill belief in customer service ensuring customer expectations are met and where opportunities arise, exceeded
- Ensure all new literature is delivery by the teamto customers
- Communications
- Maintain excellent communications with client employees ensuring quality information is exchanged when appropriate ie feedback from Leadership Conference
- Deliver all client and company administration and reporting requirements
- Abide by client, company and legislative policies and procedures ensuring consistent compliance
- Maintain quality and standards of overall presentation, ensuring adherence to company and agreed contract standards
- Champion Employee Forums – promote attendance/engagement by Employee Representatives
- Create excellent inter-company relationships within departments (ie HR, Finance etc., ) and divisions
- Build and maintain a relationship with the larger team across the UK and Ireland, sharing best practice
About you
Essential
- Demonstrate a high standard of customer care
- Telephone skills: able to handle calls effectively and professionally
- Administration experience
- Proven experience in stock control
- Proven ability in managing and developing a team
- Confident in people management activities e. g. recruitment, sickness absence, performance management and disciplinary procedures
- Able to understand and translate P&L accounts
- Experienced in prioritising workload
- Computer skills: confident users of all Microsoft Office Suite (Intermediate level or above)
- Full driving licence
Desirable
- Transport & Logistics background
- e Meal (Navision) knowledge
- Contract Catering experience
- Fleet management experience
- Level 3 Food Hygiene Certificate
Personal Qualities
Essential
- Effective engagement skills, both on a 1-2-1 basis and within a team
- Calm under pressure – resilient
- Flexible
- Able to work to tight deadlines
- Able to work self-sufficiently
- Excellent communicator
- Demonstrates a passion for customer care
- Motivated to achieve, has a “can do” attitude
- Pro‑active self starter who can prioritise effectively, balancing a commercial focus with an understanding of our business
- Strong team working skills at all levels, fostering a culture of continuous improvement and excellence in delivery
- Results focused, persistent in pursuit of achievement
Desirable
- From time to time, you will be required to visit our Trowbridge Factory and other depots & locations for meetings, training etc and other depots which may require overnight stays.
This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimumrequirements set out under the UK Immigration Rules.
- Company Benefits
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme - employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
Our Values
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.
We develop a range of products designed to enhance health and well-being for all our customers.
We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.
We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.
Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.
Learn more about apetito’s commitment to a more sustainable future .
We embrace inclusion, empowering individuals from diverse backgrounds.
Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.
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Depot Operations Manager (WFF) in Wellingborough employer: Apetito
Wiltshire Farm Foods is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. With competitive salaries, generous holiday allowances, and a commitment to ethical practices, employees are empowered to make a meaningful impact in the lives of customers while enjoying a rewarding career in a family-owned business dedicated to quality and service.
StudySmarter Expert Advice🤫
We think this is how you could land Depot Operations Manager (WFF) in Wellingborough
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Apetito and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Apetito!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Apetito keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Depot Operations Manager (WFF) in Wellingborough
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Apetito:This is your chance to really connect with the team at Apetito. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Apetito
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Apetito.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Apetito that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Apetito. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
