At a Glance
- Tasks: Deliver frozen meals and provide exceptional customer service while working in a chilly environment.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier, making a real difference.
- Benefits: Earn £13.45 per hour, enjoy bonuses, 33 days holiday, and great perks.
- Other info: Flexible part-time hours with opportunities for personal development and team collaboration.
- Why this job: Be the face of our business, bringing sunshine to customers' doors every day.
- Qualifications: Must have a full UK manual driving licence and experience in customer service.
The predicted salary is between 13 - 13 £ per hour.
£13.45 per hour + bonus + company benefits.
Location: UK-Northamptonshire-Nr Wellingborough
Contract type: Fixed-Term (Part-Time)
Closing date: 8th June 2026
Overview
This position is a 12-month fixed term contract, working 24 hours per week, any 3 in 6 days including bank holidays and Saturdays. Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers' doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected. Along with this, you will be working within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business. We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy.
Who we are
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities
- Deliver frozen meals to our customers in a timely manner
- Picking orders within the coldstore
- Using our app to update customers deliveries
- Delivering exceptional customer service at all times
- Undertake pre‑shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Helping the office team and picking team when required
- Reporting health and safety, stock quality and mechanical issues
- Assist the team if another member of the team is absent or on holiday
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
About you
Essential
- Experience within a customer service‑based role
- Full UK Manual Driving Licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
Desirable
- Experience of multi‑drop delivery role
- Experience within a care‑based role
- Warehouse experience
- Health & Safety awareness
Personal Qualities
- Friendly, approachable and reliable
- Passionate about delivering excellent customer service
- Good attendance and timekeeping
You must have held a UK manual driving licence for at least 2 years. All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS Disclosure.
Company Benefits
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme – employer matched contributions up to 4%
- Life assurance scheme worth at least 1× annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
Customer Delivery Driver/Picker in Wellingborough employer: apetito
At Wiltshire Farm Foods, we pride ourselves on being an excellent employer, offering a competitive salary of £13.45 per hour plus bonuses and a range of benefits including 33 days holiday and a pension scheme with employer contributions. Our supportive work culture encourages personal development and flexibility, allowing employees to move between teams for a well-rounded experience, all while making a meaningful impact by delivering nutritious meals to our valued customers in Northamptonshire.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver/Picker in Wellingborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wiltshire Farm Foods. Understand their mission and values, especially how they aim to make a real difference in customers' lives. This will help you connect with the interviewer and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your teamwork spirit! This job involves working closely with both the office and picking teams. Be prepared to discuss how you've collaborated with others in previous roles and how you can contribute to a positive team environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team at Wiltshire Farm Foods. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Delivery Driver/Picker in Wellingborough
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share why you’re passionate about delivering excellent customer service and how you can bring a bit of sunshine to our customers' doors.
Tailor Your Application:Make sure to tailor your application to the role of Customer Delivery Driver/Picker. Highlight any relevant experience in customer service or delivery roles, and mention your ability to work in a cold environment. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at apetito
✨Know Your Customer Service Skills
Make sure you can highlight your experience in customer service roles. Think of specific examples where you've gone above and beyond for a customer, as this is crucial for the role of a Customer Delivery Driver.
✨Familiarise Yourself with the Role
Read up on the responsibilities of the position, especially around delivering meals and using the app for updates. Being able to discuss how you would handle various scenarios will show your understanding and readiness for the job.
✨Dress for the Job
Even though you'll be provided with protective clothing, it's important to dress appropriately for the interview. Wear something smart-casual that shows you're serious about the role while being comfortable.
✨Prepare Questions
Have a few questions ready to ask at the end of the interview. This could be about team dynamics or how they support personal development. It shows you're genuinely interested in the company and the role.
