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- Tasks: Assist elderly customers with orders and provide exceptional service over the phone and online.
- Company: Leading meal solutions provider dedicated to quality care for the elderly.
- Benefits: Earn £13.05 per hour, enjoy holidays, and benefit from a bonus scheme.
- Why this job: Make a meaningful difference in the lives of elderly customers every day.
- Qualifications: Previous customer service experience and a caring, attentive approach.
- Other info: Full-time role in a supportive environment focused on empathy and care.
The predicted salary is between 27000 - 39000 £ per year.
A leading meal solutions provider is looking for a Customer Services Advisor in South Molton. You will be responsible for taking orders from elderly customers via phone and internet, making outbound calls, and ensuring quality service.
Candidates should have prior customer service experience, a confident telephone manner, and good attention to detail. The role offers £13.05 per hour with benefits, including holidays and a bonus scheme. This is a full-time position requiring empathy and care in customer interactions.
Empathetic Customer Service Advisor for Elderly Care in South Molton employer: apetito
Contact Detail:
apetito Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empathetic Customer Service Advisor for Elderly Care in South Molton
✨Tip Number 1
Show your empathy! When you’re chatting with potential employers, make sure to highlight your experience in customer service, especially with elderly clients. Share specific examples where you’ve gone the extra mile to help someone out.
✨Tip Number 2
Practice makes perfect! Before any interviews, do a mock call with a friend or family member. This will help you get comfortable with the phone manner that’s so important for this role. Remember, confidence is key!
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, show your interest by asking about the company’s approach to customer care. It’ll not only impress them but also give you insight into their values.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you an edge. Plus, it shows you’re proactive and really interested in the position.
We think you need these skills to ace Empathetic Customer Service Advisor for Elderly Care in South Molton
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic nature. Share examples of how you've helped customers in the past, especially those who may need a bit more care and attention.
Be Clear and Concise: We want to see that you can communicate effectively. Keep your sentences clear and to the point, showing us that you have good attention to detail. Avoid jargon and make it easy for us to understand your experience.
Tailor Your Experience: Make sure to align your previous customer service experience with the role. If you've worked with elderly customers before, let us know! We love seeing how your background fits with what we're looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at apetito
✨Show Your Empathy
In this role, empathy is key. During the interview, share specific examples of how you've handled sensitive situations with elderly customers in the past. This will demonstrate your ability to connect and provide the care they need.
✨Master the Phone Skills
Since you'll be taking orders over the phone, practice your telephone manner. Conduct mock calls with a friend or family member to ensure you sound confident and friendly. Remember, clarity and patience are crucial when communicating with elderly customers.
✨Highlight Attention to Detail
Attention to detail is vital in ensuring quality service. Prepare to discuss instances where your attention to detail made a difference in customer satisfaction. This could be anything from accurately processing an order to catching a mistake before it became an issue.
✨Research the Company
Familiarise yourself with the meal solutions provider's mission and values. Understanding their approach to elderly care will help you align your answers with what they’re looking for. It shows that you’re genuinely interested in the role and the company.