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- Tasks: Deliver frozen meals and provide exceptional customer service while working in a chilly environment.
- Company: Family-owned business dedicated to ethical practices and making a difference in people's lives.
- Benefits: Competitive pay, 33 days holiday, pension scheme, and festive perks.
- Why this job: Be the face of our brand and bring joy to customers with nutritious meals.
- Qualifications: Full UK Manual Driving Licence and experience in customer service.
- Other info: Join a supportive team with opportunities for personal development and flexible roles.
The predicted salary is between 11 - 15 £ per hour.
Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing. Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers' doors (no matter what the weather is doing). You will work within our cold store that runs at a chilly -20ºC; protective clothing will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business. We're passionate about making a real difference to people's lives with delicious and nutritious meals for everyone to enjoy.
Responsibilities
- Deliver frozen meals to our customers in a timely manner
- Picking orders within the cold store
- Using our app to update customers deliveries
- Delivering exceptional customer service at all times
- Undertake pre-shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Helping the office team and picking team when required
- Reporting health and safety, stock quality and mechanical issues
- Assist the team if another member of the team is absent or on holiday
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
Qualifications
- Experience within a customer service-based role
- Full UK Manual Driving Licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
- You must have held a UK manual driving licence for at least 2 years.
- All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks.
- As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS Disclosure.
Desirable
- Experience of multi-drop delivery role
- Experience within a care-based role
- Warehouse experience
- Health & Safety awareness
Personal Qualities
- Friendly, approachable and reliable
- Passionate about delivering excellent customer service
- Good attendance and timekeeping
Benefits & Compensation
- £13.05 per hour from 1st January 2026 (£13.25 per hour from 1st May 2026) + bonus + company benefits
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme – employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- Apetito perks scheme including salary sacrifice options and retail discounts
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK's most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.
Customer Delivery Driver / Picker in Salfords employer: apetito
Contact Detail:
apetito Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver / Picker in Salfords
✨Tip Number 1
Get to know the company! Before your interview, check out their website and social media. Understanding their values and mission will help you connect with them during your chat.
✨Tip Number 2
Practice your delivery skills! Since you'll be the face of the business, think about how you can showcase your customer service skills. Maybe role-play with a friend to nail that friendly approach.
✨Tip Number 3
Be ready to talk about teamwork! This role involves working closely with others, so have some examples ready of how you've helped out in previous jobs or how you’ve contributed to a team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Customer Delivery Driver / Picker in Salfords
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, highlight any previous experience in customer service roles. We want to see how you’ve gone above and beyond to make customers happy, as this is key for us at Wiltshire Farm Foods.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, so make sure you get to the heart of what makes you a great fit for the role.
Tailor Your Application: Make sure to tailor your application to reflect our values and the specifics of the job. Mention your passion for delivering excellent service and how you can contribute to our mission of making a difference in people’s lives.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at apetito
✨Know the Company Values
Before your interview, take some time to research the company's commitment to ethical and sustainable practices. Understanding their mission to make a difference in people's lives will help you align your answers with their values during the interview.
✨Showcase Your Customer Service Skills
As a Customer Delivery Driver/Picker, you'll be the face of the business. Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you handled difficult situations or went the extra mile for customers.
✨Familiarise Yourself with the Role
Make sure you understand the responsibilities of the role, such as delivering frozen meals and using the app for updates. Be ready to discuss how your previous experience, whether in delivery or customer service, makes you a great fit for these tasks.
✨Prepare for Practical Questions
Expect questions about driving safely and responsibly, as well as handling health and safety issues. Brush up on your knowledge of safe driving practices and be prepared to discuss how you would ensure customer confidentiality and report any discrepancies.
