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For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and drive sales growth.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier with a family-owned ethos.
- Benefits: Enjoy competitive salary, 33 days holiday, bonus scheme, and employee perks.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Experience in retail or hospitality, strong leadership, and a passion for service.
- Other info: Be part of a sustainable organisation committed to ethical practices and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We are looking for an exceptional Retail Sales and Operations Manager who will be responsible for the leadership of our team in Southampton, located in Eastleigh.
The successful candidate will be a self-starter with a can-do attitude and have a proactive, positive outlook.
They will have an exceptional passion for delivering customer service and will be able to demonstrate this passion for delivering WFF’s unique ‘good fashioned service’ ethic. They will want to make a real difference to our customers lives.
Competitive Salary + Bonus + Benefits
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme – employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
Who we are
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.
We’re dedicated to making a real difference to our customers\’ lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.
Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers\’ needs.
This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities
The Retail Sales and Operations Manager will take ownership of their territory and view it as their ‘own business’. They will strive to produce outstanding results through embracing national support provided whilst owning and enhancing local relationships with customers and within the local community in which they operate.
The successful candidate will have 4 clear responsibilities that they will be expected to deliver exceptional results against. These are depicted within in the Wiltshire Farm Foods triangle of success:
Happy Teams – Good Old-Fashioned Service
- Empowering and enabling them to do whatever it takes to delight the customer and deliver brilliant, good old-fashioned service
- Developing and supporting the team to talk about our food passionately and knowledgeably
- Creating an environment where your team respects and support each other. Providing them with an opportunity to always strive to do their best – for our customers – and for their colleagues
- Creating a culture that prioritises the health and safety of your team members, above all else.
Costs of Local Distribution (COLD)
- Relentlessly focusing on labour, vehicle, depot and local marketing costs as principal levers
- Reviewing performance of each monthly with the Regional Manager
- Ensuring all necessary actions agreed are executed to ensure that the depot remain on target.
Growing Sales
- Implementing all national campaign activities for new and existing customers
- Ensuring all CRM activities are executed
- Implementing local growth initiative to deliver targets agreed (sheltered housing, CSA training etc.)
Community Engagement
- Appropriate community organisations
- Local Hospitals
- Healthcare Professionals – individuals and groups
About you
Essential Experience, Skills, and Abilities
- Establishes exceptional relationships with customers
- Demonstrable experience of delivering sales and profitability targets, a natural affinity for setting high standards with a relentless focus on providing the best service
- Experience of leading a team of people, creating culture of engagement, and developing a team to achieve their true potential with a willingness to be ‘hands on’ in supporting the day-to-day operation
- Ability to interpret data to determine the key levers to ensure success.
Desirable Experience, Skills, and Abilities
- Retail, care, hospitality, or own business experience
- Experience of implementing and compliance with Health & Safety processes
- Experience of managing employee consultation and implementing change initiatives.
Qualifications
- Experience of managing employee consultation and implementing change initiatives.
You must have held a UK manual driving licence for at least 2 years.
All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks.
Company Benefits
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme – employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
Our Values
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.
We develop a range of products designed to enhance health and well-being for all our customers.
We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.
We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.
Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.
Learn more about apetito’s commitment to a more sustainable future.
We embrace inclusion, empowering individuals from diverse backgrounds.
Our commitment to making a real difference extends to customers, communities, and staff and we\’re on a mission to build an inclusive workplace where everyone reaches their full potential.
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Retail Sales & Operations Manager employer: apetito
Contact Detail:
apetito Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales & Operations Manager
✨Tip Number 1
Get to know the company inside out! Research Wiltshire Farm Foods and their unique service ethic. This will help you connect with the interviewers and show them you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the company culture and what it takes to succeed in the role.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've delivered exceptional customer service or led a team. This will demonstrate your ability to embody the 'good old-fashioned service' ethos.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind.
We think you need these skills to ace Retail Sales & Operations Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you can bring that 'good old-fashioned service' ethic to life in your role.
Tailor Your Experience: Make sure to highlight your relevant experience in retail or operations management. We’re looking for someone who can demonstrate their ability to lead a team and drive sales, so be specific about your achievements!
Be Authentic: Don’t be afraid to show your personality! We value authenticity and want to know what makes you tick. Share your unique approach to engaging with customers and building relationships.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get to know you better!
How to prepare for a job interview at apetito
✨Know the Company Inside Out
Before your interview, take some time to research Wiltshire Farm Foods and its commitment to customer service. Understand their values, especially the focus on good old-fashioned service, and be ready to discuss how you can contribute to this ethos.
✨Showcase Your Leadership Skills
As a Retail Sales and Operations Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've developed and supported teams in the past, and be ready to discuss how you would create a culture of engagement and high standards.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think about scenarios where you've had to manage costs, grow sales, or engage with the community, and be prepared to share your strategies and outcomes.
✨Emphasise Your Customer-Centric Approach
Since the role is heavily focused on delivering exceptional customer service, be sure to highlight your passion for making a difference in customers' lives. Share specific examples of how you've gone above and beyond to delight customers in previous roles.
