Operations Supervisor / Depot Manager

Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. You will be working along side the RSOM to deliver an outstanding service to our customers at Wiltshire Farm Foods, Accrington depot. You will be responsible for the day to day running of the depot, ensuring we hit all of our financial and operational targets and being proactive through exceptional leadership to build plans for any KPI\’s that are off track. The office manager will directly report to you and you will provide support to ensure the office team are delivering an exceptional customer experience. Additionally, you will manage the delivery team to ensure that all health and safety policies and delivery procedures are adhered to. Salary circa £28,000 – £32,000 per annum + Bonus + Benefits. Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We\’re dedicated to making a real difference to our customers\’ lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers\’ needs. Ensure Health & Safety, Hygiene and Food Safety procedures & practices are adhered to and followed at all times – Maintain excellent operational standards throughout the Contract – Ensure all company vehicles are maintained as appropriate – Responsible for delivery of retail standards within the depot Financials – Support the RSOM to deliver company and client business objectives – Agree contract KPIs, monitor performance against KPIs and drive/manage performance and profitability to ensure achievement – Achieve budgeted sales and profitability, influence key P&L drivers and accurately forecast future financial performance Demonstrable leadership and coaching/ support provided to employees on a day-to-day basis to increase engagement and motivation – Develop training structures to ensure growth within the depot – Identify and manage training and development needs of staff Ensure all new literature is delivery by the team to customers Maintain excellent communications with client employees ensuring quality information is exchanged when appropriate ie feedback from Leadership Conference – Abide by client, company and legislative policies and procedures ensuring consistent compliance – Maintain quality and standards of overall presentation, ensuring adherence to company and agreed contract standards – Telephone skills: able to handle calls effectively and professionally – Proven experience in stock control – Confident in people management activities e.g. recruitment, sickness absence, performance management and disciplinary procedures – Able to understand and translate P&L accounts – Computer skills: confident users of all Microsoft Office Suite (Intermediate level or above) – Full driving licence Transport & Logistics background – Contract Catering experience – Fleet management experience – Level 3 Food Hygiene Certificate Personal Qualities: Flexible – Pro-active self starter who can prioritise effectively, balancing a commercial focus with an understanding of our business – Strong team working skills at all levels, fostering a culture of continuous improvement and excellence in delivery – From time to time, you will be required to visit our Trowbridge Factory and other depots & locations for meetings, training etc and other depots which may require overnight stays. Competitive salary – accredited Living Wage employer 33 days holiday per year, including bank holidays (which are considered a normal working day) Option to purchase up to 5 additional days holiday per year Discretionary annual bonus scheme Pension scheme – employer matched contributions up to 4% Life assurance scheme worth at least 1x annual salary Free turkey or voucher at Christmas apetito perks scheme including salary sacrifice options and retail discounts As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we\’re on a mission to build an inclusive workplace where everyone reaches their full potential.