At a Glance
- Tasks: Supervise office teams to deliver exceptional customer service and support sales operations.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier with a commitment to quality.
- Benefits: Earn £14.94 per hour plus bonuses and enjoy various employee benefits.
- Other info: Be part of an ethical organisation dedicated to innovation and sustainability.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Passion for customer service and experience in team supervision.
The predicted salary is between 30000 - 31000 € per year.
37.5 hours per week, working 5 out of 6 days. The new Office Supervisor for Wiltshire Farm Foods Norfolk must be passionate and have the energy and commitment to support the Retail Sales and Operations Manager to create an exemplar of outstanding performance in customer service and sales. As Office Supervisor you'll supervise the office based team to deliver exceptional service to our customers via phone and email. Customer service and empathy for the needs of our predominately elderly customers is at the heart of what we do and you'll need to be part of living those values.
£14.94 per hour + Bonus + Benefits
Who we are: Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities:
- Supervise the office based teams to ensure all office tasks are completed accurately and on time.
- Engage with the team and ensure all targets are being met.
- Monitor performance, coach and support team members where required.
- Maintain dialogue with the Depot Operations Supervisor to ensure you are all working towards the company strategy and maximising all opportunities.
- Ensure Dynamics CRM is being used productively to grow the customer base.
- Manage the office team’s rotas and holidays and arrange cover where needed.
Office Supervisor in Norfolk employer: apetito
Wiltshire Farm Foods is an exceptional employer that prioritises the well-being of its employees while delivering outstanding service to our elderly customers. With a strong focus on employee growth, we offer comprehensive training and support, fostering a collaborative work culture where your contributions are valued. Located in Norfolk, you will benefit from a supportive network and the opportunity to make a meaningful impact in the lives of our customers, all while enjoying competitive pay and bonuses.
StudySmarter Expert Advice🤫
We think this is how you could land Office Supervisor in Norfolk
✨Tip Number 1
Get to know the company inside out! Research Wiltshire Farm Foods and understand their values, especially their commitment to customer service. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Office Supervisor, you'll be engaging with customers and your team a lot. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle any situation with empathy and professionalism.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in a candidate. This could give you a leg up during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Wiltshire Farm Foods family.
We think you need these skills to ace Office Supervisor in Norfolk
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to support our team and make a difference in customer service.
Tailor Your CV:Make sure your CV is tailored to the Office Supervisor position. Highlight any relevant experience in customer service and team supervision, as well as your ability to empathise with our elderly customers. We love seeing how your skills match our needs!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Wiltshire Farm Foods family!
How to prepare for a job interview at apetito
✨Know the Company Inside Out
Before your interview, take some time to research Wiltshire Farm Foods and their commitment to customer service. Understand their values and how they support elderly customers. This will help you demonstrate your passion for the role and show that you align with their mission.
✨Showcase Your Leadership Skills
As an Office Supervisor, you'll be leading a team. Prepare examples of how you've successfully supervised or coached others in the past. Think about specific situations where you motivated your team or resolved conflicts, as this will highlight your ability to engage and support your colleagues.
✨Emphasise Customer Empathy
Since the role focuses on serving elderly customers, be ready to discuss your experience in customer service, particularly with vulnerable groups. Share stories that illustrate your empathy and understanding of their needs, showing that you can provide the exceptional service they deserve.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
