At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive sales growth.
- Company: Join a passionate team at Wiltshire Farm Foods, dedicated to making a difference.
- Benefits: Enjoy a competitive salary, bonuses, and great benefits while working in a supportive environment.
- Other info: Opportunity for personal growth and to create a positive team culture.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in retail or hospitality, with strong leadership and customer relationship skills.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an exceptional Retail Sales and Operations Manager who will be responsible for the leadership of our team in Tunbridge Wells. The successful candidate will be a self-starter with a can-do attitude and have a proactive, positive outlook. They will have an exceptional passion for delivering customer service and will be able to demonstrate this passion for delivering WFF’s unique ‘good fashioned service’ ethic. They will want to make a real difference to our customers’ lives.
Responsibilities
- The Retail Sales and Operations Manager will take ownership of their territory and view it as their ‘own business’.
- They will strive to produce outstanding results through embracing national support provided whilst owning and enhancing local relationships with customers and within the local community in which they operate.
- The successful candidate will have four clear responsibilities that they will be expected to deliver exceptional results against:
- Happy Teams – Good Old-Fashioned Service: Empowering and enabling the team to delight customers and deliver brilliant, good old-fashioned service. Developing and supporting the team to talk about our food passionately and knowledgeably. Creating an environment where team members respect and support one another, and always strive to do their best for customers and colleagues. Creating a culture that prioritises the health and safety of your team members above all else.
- Costs of Local Distribution (COLD): Relentlessly focusing on labour, vehicle, depot and local marketing costs as principal levers. Reviewing performance of each month with the Regional Manager. Ensuring all necessary actions agreed are executed to keep the depot on target.
- Growing Sales: Implementing all national campaign activities for new and existing customers. Ensuring all CRM activities are executed. Implementing local growth initiatives to deliver targets agreed (sheltered housing, CSA training etc.).
- Community Engagement: Engaging with appropriate community organisations. Building relationships with local hospitals. Connecting with healthcare professionals – individuals and groups.
Essential Experience, Skills and Abilities
- Establishes exceptional relationships with customers.
- Demonstrable experience of delivering sales and profitability targets, with a natural affinity for setting high standards and a relentless focus on providing the best service.
- Experience of leading a team, creating a culture of engagement, and developing staff to achieve their true potential with a willingness to be hands-on in supporting day-to-day operations.
- Ability to interpret data to determine key levers to ensure success.
We encourage you to apply even if you're not confident you meet all the essential criteria.
Desirable Experience, Skills and Abilities
- Retail, care, hospitality, or own business experience.
- Experience of implementing and complying with Health.
Retail Sales & Operations Manager in Kent employer: apetito
At Wiltshire Farm Foods, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Tunbridge Wells that fosters teamwork and community engagement. Our commitment to employee growth is evident through our supportive environment, where team members are empowered to deliver outstanding customer service while enjoying competitive salaries, bonuses, and comprehensive benefits. Join us to make a meaningful impact in the lives of our customers and thrive in a role that values your contributions and passion.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales & Operations Manager in Kent
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your passion for customer service! When you get the chance to chat with potential employers, share stories that highlight your commitment to delivering exceptional service. This will help you stand out as someone who truly embodies the ‘good old-fashioned service’ ethic.
✨Tip Number 3
Be proactive in your job search! Instead of just waiting for job postings, reach out directly to companies you admire. Express your interest in working with them and ask if they have any upcoming opportunities. It shows initiative and can lead to some great conversations.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles, and applying directly can give you a better chance of getting noticed. Plus, it’s super easy to navigate, so why not give it a go?
We think you need these skills to ace Retail Sales & Operations Manager in Kent
Some tips for your application 🫡
Show Your Passion:Make sure to highlight your passion for customer service in your application. We want to see how you can bring that 'good old-fashioned service' ethic to life and make a real difference for our customers.
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that match the Retail Sales & Operations Manager role. We love seeing how you connect your past experiences to what we’re looking for.
Be Proactive:Show us your proactive attitude right from the start. In your cover letter, mention how you’ve taken ownership in previous roles and how you plan to do the same with our team in Tunbridge Wells.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at apetito
✨Know Your Stuff
Before the interview, make sure you understand the company’s ethos and values, especially their commitment to 'good old-fashioned service'. Research their products and services so you can speak passionately about them during the interview.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams. Prepare examples of how you've empowered your team members and created a positive work environment. Highlight any specific instances where your leadership directly contributed to improved customer service or team morale.
✨Demonstrate Your Community Engagement
Think of ways you've engaged with local communities in previous roles. Be prepared to share ideas on how you would build relationships with local organisations and healthcare professionals, as this is key to the role.
✨Data-Driven Decision Making
Since the role involves interpreting data to drive success, come equipped with examples of how you've used data to inform decisions in past positions. This could include sales targets, cost management, or customer feedback.
