At a Glance
- Tasks: Take customer orders and make calls to support elderly clients with empathy.
- Company: Join apetito, a caring company dedicated to helping others.
- Benefits: Earn £13.45 per hour, enjoy 33 days holiday, and a pension scheme.
- Other info: Part-time role with flexible hours, perfect for students.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Customer service experience and strong telephone communication skills.
The predicted salary is between 27800 - 27800 € per year.
apetito, through its subsidiary Wiltshire Farm Foods, is seeking a Customer Services Advisor in Harrogate. This role is part-time at 15 hours per week and involves taking customer orders and making outbound calls to support elderly clients.
Candidates should have:
- customer service experience
- good telephone communication skills
- an eye for detail
The role comes with a competitive hourly wage of £13.45, a discretionary bonus, and company benefits including 33 days holiday a year and a pension scheme.
Part-Time Customer Service Advisor — Empathetic Caller in Harrogate employer: apetito
At apetito, we pride ourselves on being an excellent employer, offering a supportive work culture that values empathy and dedication. Our part-time Customer Service Advisors enjoy competitive pay, generous holiday allowances, and opportunities for personal growth while making a meaningful impact in the lives of elderly clients in Harrogate. Join us to be part of a team that truly cares about its employees and the community we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Service Advisor — Empathetic Caller in Harrogate
✨Tip Number 1
Make sure you research apetito and Wiltshire Farm Foods before your interview. Knowing their values and how they support elderly clients will show that you're genuinely interested in the role and can connect with their mission.
✨Tip Number 2
Practice your telephone communication skills! Since this role involves making outbound calls, try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Highlight your customer service experience during interviews. Share specific examples of how you've helped customers in the past, especially if it involved empathy and attention to detail—qualities that are key for this position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate individuals who want to make a difference.
We think you need these skills to ace Part-Time Customer Service Advisor — Empathetic Caller in Harrogate
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your ability to connect with customers, especially the elderly. We want to see how you can bring warmth and understanding to your calls.
Be Detail-Oriented:Since this role requires an eye for detail, mention any relevant experiences where you've had to pay close attention to customer needs or order specifics. We love candidates who can spot the little things!
Communicate Clearly:Good telephone communication skills are key! In your application, use clear and concise language to demonstrate your ability to convey information effectively. We appreciate straightforwardness!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at apetito
✨Show Your Empathy
Since the role involves supporting elderly clients, it's crucial to demonstrate your empathetic nature. Think of examples from your past experiences where you’ve shown understanding and patience, especially in challenging situations.
✨Brush Up on Customer Service Skills
Make sure you can articulate your customer service experience clearly. Prepare specific scenarios where you resolved issues or went above and beyond for a customer. This will show that you have the skills they’re looking for.
✨Practice Your Telephone Communication
As this role heavily relies on phone communication, practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable with the format and ensure you sound friendly and professional.
✨Pay Attention to Detail
The job requires an eye for detail, so be prepared to discuss how you ensure accuracy in your work. Bring up any relevant experiences where attention to detail made a difference, whether in taking orders or handling customer queries.
