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- Tasks: Lead a team to ensure outstanding service and operational excellence.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier dedicated to making a difference.
- Benefits: Enjoy competitive pay, 33 days holiday, and a bonus scheme plus more perks!
- Why this job: Grow your management skills while making a positive impact in the community.
- Qualifications: Supervisory experience, strong communication skills, and a full UK driving licence required.
- Other info: Be part of a family-owned business committed to ethical practices and sustainability.
This role is 40 hours per week, working any 5 in 6 days (closed Sundays). The Depot Operations Supervisor reports to the Retail Sales & Operations Manager (RSOM) who has overall responsibility for the depot and service across: Customer Services Delivery fleet, Cold store, Warehouse. £14.00 per hour + bonus + benefits.
Who we are: Wiltshire Farm Foods, part of the apetito group, is the UK's largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We are dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities: An integral member of the leadership team, you will model the passion and commitment to deliver outstanding service to our customers. You will help to drive the consistent delivery of established processes and operational standards. You will track the team's performance against achieving daily, weekly and monthly targets. Developing both the operational performance of the depot and the skills of your team will be a key aspect of the role. The Depot Operations Supervisor has responsibility for areas such as health & safety, stock management, local delivery fleet management and facilities maintenance. You will be ready and willing to get involved in the day-to-day tasks if needed, including deliveries (so a full UK driving licence is essential).
About you: This is a great opportunity for someone to grow their management skills and gain experience in different aspects of business delivery.
- Essential Skills & Experience:
- Experience in a supervisory role - leading and motivating a team to achieve shared objectives
- Strong communication skills
- Customer service ethos
- Confident using IT systems
- Strong influencing skills
- Able to understand and influence KPIs
- Problem solving skills
- Full driving license - You must have held a UK manual driving license for at least 2 years
- Desirable Skills & Experience:
- Previous experience of leading a team within a retail, wholesale, customer service or operational/logistics environment
- Some knowledge of commercial / P&L / budget management
- Health & safety training
- Food safety training
- Coaching skills
- Experience of developing a team
- Experience of implementing operational policies and processes
Personal Qualities:
- A can-do attitude, a positive outlook, and the tenacity to deliver results.
- A team player, able to both lead and follow, with a clear focus on delivering the best experience possible for the customer.
- A strong leader who inspires trust in their team.
- Can communicate well with everyone in order to deliver the 'day job'.
- Coaches the team to improve every day.
- Takes accountability.
- Sets the bar in terms of what is acceptable in terms of standards and service.
- Fosters and develops strong working relationships within the team and the wider business.
- Has a real passion for making a real difference in the community.
- Ensures that the customer is at the heart of every decision.
- Passion, energy, commitment, and the ambition to succeed.
- Willingness to lead from the front - role-model the way and be 'hands-on' to support the team in carrying out their roles when required whether that’s driving a delivery van or picking in the cold store.
Company Benefits:
- Competitive salary - accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme - employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
Our Values:
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK's most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we are on a mission to build an inclusive workplace where everyone reaches their full potential.
Depot Operations Supervisor (WFF) employer: apetito
Contact Detail:
apetito Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Depot Operations Supervisor (WFF)
✨Tip Number 1
Familiarise yourself with the core values and mission of Wiltshire Farm Foods. Understanding their commitment to customer service and community impact will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've motivated a team in previous roles. Be ready to discuss how you’ve driven performance and improved operational standards, as these are key aspects of the Depot Operations Supervisor role.
✨Tip Number 3
Brush up on your knowledge of health and safety regulations, as well as stock management practices. Being able to speak confidently about these topics will demonstrate your readiness to take on the responsibilities of the position.
✨Tip Number 4
Prepare to discuss your problem-solving skills with real-life examples. Think of situations where you successfully resolved issues within a team or improved processes, as this will show your capability to handle challenges in the role.
We think you need these skills to ace Depot Operations Supervisor (WFF)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory experience and skills that align with the role of Depot Operations Supervisor. Emphasise your leadership abilities, customer service ethos, and any experience in operational/logistics environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've led teams to achieve objectives and how you embody the values of Wiltshire Farm Foods.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills, problem-solving abilities, and experience with KPIs. Make sure to mention your full UK driving licence and any health & safety training you have.
Showcase Your Personal Qualities: Demonstrate your can-do attitude and commitment to customer service in your application. Use examples that illustrate your ability to inspire trust and foster strong working relationships within a team.
How to prepare for a job interview at apetito
✨Show Your Leadership Skills
As a Depot Operations Supervisor, you'll be leading a team. Be prepared to discuss your previous supervisory experiences and how you've motivated teams to achieve shared objectives. Use specific examples to illustrate your leadership style.
✨Demonstrate Customer Service Ethos
This role is all about delivering outstanding service. Be ready to share instances where you've gone above and beyond for customers. Highlight your understanding of customer needs and how you ensure they are met.
✨Know Your KPIs
Understanding key performance indicators is crucial for this position. Familiarise yourself with common KPIs in operations and logistics, and be prepared to discuss how you've influenced or improved these metrics in past roles.
✨Be Hands-On and Flexible
The job requires a willingness to get involved in day-to-day tasks, including deliveries. Emphasise your hands-on approach and readiness to support your team wherever needed. Share examples of when you've stepped in to help out in challenging situations.