At a Glance
- Tasks: Deliver frozen meals and provide exceptional customer service while working in a coldstore environment.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier, dedicated to making a real difference.
- Benefits: Enjoy a competitive salary, 33 days holiday, bonuses, and retail discounts.
- Other info: Flexible hours, part-time role, and opportunities for personal development.
- Why this job: Be the face of our business, bringing joy to customers' doors while developing your skills.
- Qualifications: Must have a full UK Manual Driving Licence and experience in customer service.
£12.60 per hour + bonus + company benefits. Location: UK-East Sussex-Westham | Contract type: Permanent (Part-Time) | Closing date: 23rd June 2025
This position is working 24 hours per week, any 3 in days including bank holidays. Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers' doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.
Along with this, you will be working within our coldstore that runs at a chilly -20°C. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business.
We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy.
Who we are: Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We’re dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities:
- Deliver frozen meals to our customers in a timely manner
- Picking orders within the coldstore
- Using our app to update customers deliveries
- Delivering exceptional customer service at all times
- Undertake pre-shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Helping the office team and picking team when required
- Reporting health and safety, stock quality and mechanical issues
- Assist the team if another member of the team is absent or on holiday
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
About you:
Essential:
- Experience within a customer service-based role
- Full UK Manual Driving Licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
Desirable:
- Experience of multi-drop delivery role
- Experience within a care-based role
- Warehouse experience
- Health & Safety awareness
Personal Qualities:
- Friendly, approachable and reliable
- Passionate about delivering excellent customer service
- Good attendance and timekeeping
You must have held a UK manual driving licence for at least 2 years. All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS Disclosure.
Company Benefits:
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, pro rata, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme - employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
Our Values:
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we’re on a mission to build an inclusive workplace where everyone reaches their full potential.
Customer Delivery Driver/Picker employer: Apetito
At apetito, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Located near Bristol, our team enjoys competitive day rates, comprehensive benefits, and ample opportunities for professional growth within the exciting field of coldstore automation. Join us to make a meaningful impact in a supportive environment where your expertise is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver/Picker
✨Tip Number 1
Familiarise yourself with the local area where you'll be delivering. Knowing the streets and shortcuts can help you make timely deliveries, which is crucial for this role.
✨Tip Number 2
Practice your customer service skills. Since you'll be interacting with customers regularly, being friendly and approachable will set you apart from other candidates.
✨Tip Number 3
Get comfortable using mobile apps, as you'll need to update delivery statuses. Familiarity with technology can demonstrate your adaptability and readiness for the role.
✨Tip Number 4
Show your commitment to health and safety. Understanding basic health and safety protocols, especially in a cold storage environment, can highlight your reliability and professionalism.
We think you need these skills to ace Customer Delivery Driver/Picker
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and driving. Emphasise any roles where you interacted with customers or worked in a delivery capacity, as this will show you understand the importance of customer satisfaction.
Craft a Strong Cover Letter:In your cover letter, express your passion for delivering excellent customer service and your willingness to go above and beyond. Mention your ability to work in cold environments and your commitment to safety, which are crucial for this role.
Showcase Relevant Skills:Highlight skills that align with the job description, such as basic computer literacy and experience with phone apps. If you have experience in multi-drop delivery or care-based roles, make sure to include that as well.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at Apetito
✨Show Your Customer Service Skills
As a Customer Delivery Driver, you'll be the face of the company. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to connect with people and go above and beyond to meet their needs.
✨Demonstrate Your Driving Experience
Since a full UK Manual Driving Licence is essential, be ready to discuss your driving history. Mention any relevant experience you have with multi-drop deliveries or working in a similar role, as this will show you're well-prepared for the job.
✨Emphasise Teamwork and Flexibility
This role requires working closely with both the office and picking teams. Share examples of how you've successfully collaborated with others in previous jobs and your willingness to help out wherever needed. This shows that you're a team player who values flexibility.
✨Prepare for Health and Safety Questions
Given the nature of the job, it's important to demonstrate your awareness of health and safety practices. Be ready to discuss any relevant training or experiences you've had, especially in cold storage environments, to reassure them of your commitment to safety.
