At a Glance
- Tasks: Deliver frozen meals and provide exceptional customer service while working in a chilly environment.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier, making a real difference.
- Benefits: Earn £13.45 per hour plus bonuses and enjoy company benefits.
- Other info: Flexible hours, team collaboration, and opportunities for personal development.
- Why this job: Be the face of our business and bring sunshine to customers' doors every day.
- Qualifications: Customer service experience and a full UK driving licence required.
The predicted salary is between 28000 - 30000 € per year.
This position is working 32 hours per week, any 4 in 6 days including bank holidays. Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers’ doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.
Along with this, you will be working within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business. We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy. £13.45 per hour + bonus + company benefits.
Who we are: Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities:
- Deliver frozen meals to our customers in a timely manner.
- Picking orders within the coldstore.
- Using our app to update customers deliveries.
- Delivering exceptional customer service at all times.
- Undertake pre‑shift inspection of your van.
- Drive safely, responsibly and within the law.
- Clean and refuel your van as and when needed.
- Contact the office with any discrepancies or delays.
- Ensure customer confidentiality.
- Helping the office team and picking team when required.
- Reporting health and safety, stock quality and mechanical issues.
- Assist the team if another member of the team is absent or on holiday.
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers.
Qualifications / Personal Qualities:
- Essential: Experience within a customer service‑based role.
- Full UK Manual Driving Licence.
- Basic computer literacy including use of phone apps.
- Evidence of work stability.
- Basic secondary education.
- Desirable: Experience of multi‑drop delivery role.
- Experience within a care‑based role.
- Warehouse experience.
Customer Delivery Driver/Picker employer: apetito
At Wiltshire Farm Foods, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and personal development. Our Customer Delivery Drivers enjoy competitive pay, bonuses, and the unique opportunity to make a real difference in the lives of our customers by delivering nutritious meals with a smile. With flexible working hours and a commitment to employee well-being, including breaks to warm up in our chilly coldstore, we ensure that our team feels valued and motivated every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver/Picker
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wiltshire Farm Foods. Understand their mission and values, especially their commitment to customer service and making a difference in people's lives. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your delivery skills! Since you'll be delivering meals, think about how you can demonstrate your customer service abilities. Maybe role-play some scenarios with a friend where you handle different customer interactions. This will help you feel more confident during the real deal.
✨Tip Number 3
Show off your teamwork spirit! In your conversations, highlight any experiences where you've worked well in a team. Mention how you’re willing to help out colleagues, as this is key for the role. We love seeing candidates who are all about collaboration!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Wiltshire Farm Foods. So, get your application in and let’s bring some sunshine to our customers together!
We think you need these skills to ace Customer Delivery Driver/Picker
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you connect with our mission of bringing sunshine to our customers' doors. Share a bit about yourself and why you’re excited about this role.
Highlight Relevant Experience:Make sure to emphasise any customer service experience you have. Whether it’s from previous jobs or volunteer work, we love to see how you've gone above and beyond for customers in the past!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and keep it simple!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at apetito
✨Know Your Customer Service Skills
Make sure you can highlight your experience in customer service. Think of specific examples where you've gone above and beyond for a customer, as this role is all about delivering exceptional service.
✨Familiarise Yourself with the Role
Read up on what it means to be a Customer Delivery Driver/Picker. Understand the importance of delivering meals and how it impacts customers' lives. This will help you show genuine interest during the interview.
✨Dress for the Job
Even though you'll be provided with protective clothing, it's important to look presentable for the interview. Wear something smart-casual that shows you're serious about the position while being comfortable.
✨Prepare Questions to Ask
Think of some thoughtful questions to ask your interviewer. This could be about team dynamics, training opportunities, or how they measure success in this role. It shows you're engaged and keen to learn more.
