At a Glance
- Tasks: Deliver frozen meals and provide exceptional customer service while working in a coldstore environment.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier, dedicated to making a difference.
- Benefits: Earn £13.45 per hour plus bonuses and enjoy company benefits.
- Other info: Flexible hours, team collaboration, and opportunities for personal development.
- Why this job: Bring sunshine to customers' doors and make a real impact in their lives.
- Qualifications: Customer service experience and a full UK driving licence required.
The predicted salary is between 28000 - 30000 £ per year.
This position is working 24 hours per week, any 3 in 6 days including bank holidays. Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers' doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.
Along with this, you will be working within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business. We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy. £13.45 per hour + bonus + company benefits.
Who we are: Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities:
- Deliver frozen meals to our customers in a timely manner
- Picking orders within the coldstore
- Using our app to update customers deliveries
- Delivering exceptional customer service at all times
- Undertake pre‑shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Helping the office team and picking team when required
- Reporting health and safety, stock quality and mechanical issues
- Assist the team if another member of the team is absent or on holiday
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
Qualifications/Personal Qualities:
- Essential: Experience within a customer service‑based role
- Full UK Manual Driving Licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
- Desirable: Experience of multi‑drop delivery role
- Experience within a care‑based role
- Warehouse experience
Customer Delivery Driver/Picker employer: apetito
At Wiltshire Farm Foods, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and personal development. Our Customer Delivery Drivers enjoy flexible working hours, competitive pay, and the opportunity to make a meaningful impact in the lives of our customers by delivering nutritious meals. With comprehensive training, protective gear for cold environments, and a commitment to employee well-being, we ensure that our team members feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver/Picker
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wiltshire Farm Foods. Understand their mission and values, especially their commitment to making a real difference in customers' lives. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the business, think about how you can go above and beyond for customers. Prepare examples from your past experiences where you've delivered exceptional service, as this will impress during your chat.
✨Tip Number 3
Be ready for the cold! Since you'll be working in a chilly -20ºc environment, make sure to express your willingness to adapt and work in these conditions. Mention any previous experience in similar settings or your enthusiasm for the role despite the temperature.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows that you’re keen to join the Wiltshire Farm Foods family.
We think you need these skills to ace Customer Delivery Driver/Picker
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you enjoy meeting new people. Remember, you're applying to be the face of our business!
Tailor Your Application:Make sure to tailor your application to the role of Customer Delivery Driver/Picker. Highlight any relevant experience you have in customer service or delivery roles, and mention how you can contribute to making a real difference in our customers' lives.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at apetito
✨Know Your Customer Service Skills
Make sure you can highlight your experience in customer service. Think of specific examples where you've gone above and beyond for a customer, as this role is all about delivering exceptional service.
✨Familiarise Yourself with the Role
Read up on what it means to be a Customer Delivery Driver/Picker. Understand the importance of delivering meals and how it impacts customers' lives. This will help you show genuine interest during the interview.
✨Dress for the Job
Even though you'll be provided with protective clothing, it's important to look presentable for the interview. Wear something smart-casual that shows you're serious about the position while being comfortable.
✨Prepare Questions to Ask
Think of questions that show your enthusiasm for the role and the company. Ask about team dynamics, opportunities for personal development, or how they ensure customer satisfaction. This shows you're engaged and interested.
