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- Tasks: Deliver frozen meals and provide exceptional customer service while working in a team.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier, making a real difference.
- Benefits: Earn £12.60 per hour plus bonuses, enjoy 33 days holiday, and access great perks.
- Why this job: Be the friendly face that brings sunshine to customers' doors every Saturday.
- Qualifications: Must have a full UK manual driving licence and experience in customer service.
- Other info: Work in a supportive environment with opportunities for personal development.
Overview
This position is working 8 hours per week, Saturdays only and covering weekday holidays when required.
Our drivers are the face of our business and their interaction with our customers is crucial to our success.
In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.
Along with this, you will occasionally be working within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary.
You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business.
We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy.
View our latest TV ad here: https://www.wiltshirefarmfoods.com/blog/our-new-tv-ad-launches
£12.60 per hour + bonus + company benefits.
Who we are
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.
We\\\’re dedicated to making a real difference to our customers\\\’ lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.
Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers\\\’ needs.
This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities
- Deliver frozen meals to our customers in a timely manner
- Picking orders within the coldstore
- Using our app to update customers deliveries
- Delivering exceptional customer service at all times
- Undertake pre-shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Helping the office team and picking team when required
- Reporting health and safety, stock quality and mechanical issues
- Assist the team if another member of the team is absent or on holiday
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
About you
Essential:
- Experience within a customer service-based role
- Full UK Manual Driving Licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
Desirable:
- Experience of multi-drop delivery role
- Experience within a care-based role
- Warehouse experience
- Health & Safety awareness
Personal Qualities
- Friendly, approachable and reliable
- Passionate about delivering excellent customer service
- Good attendance and timekeeping
You must have held a UK manual driving licence for at least 2 years.
All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks.
As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS Disclosure.
The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.
Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.
Company Benefits
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme – employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
Our Values
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.
We develop a range of products designed to enhance health and well-being for all our customers.
We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.
We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.
Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.
Learn more about apetito’s commitment to a more sustainable future .
We embrace inclusion, empowering individuals from diverse backgrounds.
Our commitment to making a real difference extends to customers, communities, and staff and we\\\’re on a mission to build an inclusive workplace where everyone reaches their full potential.
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Customer Delivery Driver/Picker employer: apetito
Contact Detail:
apetito Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver/Picker
✨Tip Number 1
Get to know the company! Before your interview, check out Wiltshire Farm Foods' values and mission. This will help you connect with the team and show that you're genuinely interested in making a difference in customers' lives.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your flexibility! Highlight any experience you have working in different roles or teams. Wiltshire Farm Foods values movement between teams, so let them know you're up for helping out wherever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team and ready to bring some sunshine to our customers' doors!
We think you need these skills to ace Customer Delivery Driver/Picker
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share why you’re passionate about delivering excellent customer service and how you can bring a bit of sunshine to our customers' doors.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in customer service or delivery roles. We love seeing how your past experiences can contribute to making a real difference in our customers' lives!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so make sure to communicate your skills and experiences without unnecessary fluff. This helps us get to know you better!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at apetito
✨Know Your Customer Service Skills
Make sure to highlight your experience in customer service during the interview. Think of specific examples where you went above and beyond for a customer, as this role is all about delivering exceptional service.
✨Familiarise Yourself with the Role
Read up on the responsibilities of a Customer Delivery Driver/Picker. Be prepared to discuss how you would handle tasks like picking orders in a coldstore or using an app for deliveries. Showing that you understand the job will impress the interviewers.
✨Show Your Team Spirit
This position requires working closely with the office and picking teams. Be ready to share examples of how you've collaborated with others in previous roles. Emphasising your willingness to help out and be flexible will resonate well with the company's values.
✨Dress for the Weather
Since you'll be working in a chilly environment, dress appropriately for the interview. This shows that you understand the working conditions and are prepared for the role. Plus, it gives a good impression of your professionalism!
