At a Glance
- Tasks: Deliver frozen meals and provide exceptional customer service while working in a dynamic team.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier, making a real difference.
- Benefits: Earn £12.60 per hour, enjoy 33 days holiday, and access great perks.
- Other info: Flexible roles with opportunities for personal development and a supportive team environment.
- Why this job: Be the face of our business, bringing sunshine to customers' doors every day.
- Qualifications: Must have a full UK manual driving licence and experience in customer service.
Overview
This position is working 40 hours per week, any 5 in 6 days including bank holidays and Saturdays
Our drivers are the face of our business and their interaction with our customers is crucial to our success.
In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.
Along with this, you may be asked to cover coldstore holidays. It runs at a chilly 20 C. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary.
You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business.
We're passionate about Making a Real Difference to people's lives with delicious and nutritious meals for everyone to enjoy.
£13.45 per hour + bonus + company benefits.
Who we are
Wiltshire Farm Foods, part of the apetito group, is the United Kingdom's largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the United Kingdom primarily to the elderly, their family members and healthcare professionals.
We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.
Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs.
This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities
- Deliver frozen meals to our customers in a timely manner
- Picking orders within the coldstore
- Using our app to update customers deliveries
- Delivering exceptional customer service at all times
- Undertake pre-shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Helping the office team and picking team when required
- Reporting health and safety, stock quality and mechanical issues
- Assist the team if another member of the team is absent or on holiday
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
Qualifications/Personal Qualities
Essential:
- Experience within a customer service-based role
- Full UK Manual Driving Licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
Desirable:
- Experience of multi-drop delivery role
- Experience within a care-based role
- Warehouse experience
- Health & Safety awareness
Personal Qualities
- Friendly, approachable and reliable
- Passionate about delivering excellent customer service
- Good attendance and timekeeping
You must have held a UK manual driving licence for at least 2 years.
All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks.
As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS Disclosure.
The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered "protected". This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.
Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.
This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimum requirements set out under the UK Immigration Rules.
Company Benefits
- Competitive salary - accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme - employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
Our Values
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.
We develop a range of products designed to enhance health and well-being for all our customers.
We are driven by a passion for service and dedicated to feeding some of the United Kingdom's most vulnerable people.
We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.
Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. Learn more about apetito's commitment to a more sustainable future.
We embrace inclusion, empowering individuals from diverse backgrounds.
Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.
Customer Delivery Driver/Picker in Ashburton employer: apetito
At Wiltshire Farm Foods, we pride ourselves on being an exceptional employer that values our team members and their contributions. With a competitive salary, generous holiday allowance, and a commitment to employee development, we foster a supportive work culture where everyone can thrive. Our focus on making a real difference in the lives of our customers, combined with our ethical practices and community engagement, makes working with us not just a job, but a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver/Picker in Ashburton
✨Tip Number 1
Get to know the company! Before your interview, check out Wiltshire Farm Foods' values and mission. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the business, think about how you can go above and beyond for customers. Share examples from your past experiences that highlight your dedication to exceptional service.
✨Tip Number 3
Be ready to talk about teamwork! Wiltshire Farm Foods values collaboration, so come prepared with stories about how you've worked well with others. Show them you're flexible and willing to help out wherever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and bringing sunshine to our customers' doors!
We think you need these skills to ace Customer Delivery Driver/Picker in Ashburton
Some tips for your application 🫡
Show Your Customer Service Skills:In your application, highlight any experience you have in customer service roles. We want to see how you've gone above and beyond for customers in the past, as this is key to our success at Wiltshire Farm Foods.
Be Honest About Your Driving Experience:Make sure to mention your driving experience clearly. Since you'll need a full UK manual driving licence, let us know how long you've held it and any relevant delivery experience you might have.
Tailor Your Application:Take a moment to tailor your application to the role. Use language from the job description to show that you understand what we're looking for and how you fit into our mission of making a real difference.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status.
How to prepare for a job interview at apetito
✨Know Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be ready to share specific examples from your past experiences. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will show that you understand the importance of customer interaction.
✨Familiarise Yourself with the Role
Take some time to really understand what being a Customer Delivery Driver/Picker involves. Read up on the responsibilities, like using the app for deliveries and working in the coldstore. Being knowledgeable about the job will help you answer questions confidently and demonstrate your enthusiasm.
✨Show Your Team Spirit
This position requires teamwork, so be prepared to discuss how you’ve worked well with others in the past. Share examples of how you’ve helped colleagues or contributed to a team goal. Highlighting your collaborative nature will resonate well with the interviewers.
✨Prepare for Practical Questions
Expect questions about driving safely and responsibly, as well as handling deliveries. Brush up on your knowledge of health and safety regulations, especially since you'll be working with vulnerable customers. Showing that you take these aspects seriously will set you apart from other candidates.
