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- Tasks: Deliver frozen meals and provide exceptional customer service while working in a chilly environment.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier with a family-owned ethos.
- Benefits: Earn £12.60 per hour, enjoy 33 days holiday, and access various company perks.
- Why this job: Make a real difference by bringing joy to customers' doors with delicious meals.
- Qualifications: Must have a full UK manual driving licence and experience in customer service.
- Other info: Flexible hours, team collaboration, and opportunities for personal development await you.
Overview
This position is 16 hours per week, any 2 in 6 days including bank holidays. Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers\’ doors (no matter what the weather is doing). You will enjoy meeting people and always be willing to go above and beyond what is expected. You will be working within our coldstore that runs at a chilly -20ºC. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business. We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy. £12.60 per hour + bonus + company benefits.
Who we are
Wiltshire Farm Foods, part of the apetito group, is the UK\’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We’re dedicated to making a real difference to our customers’ lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers\’ needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities
- Deliver frozen meals to our customers in a timely manner
- Picking orders within the coldstore
- Using our app to update customers deliveries
- Delivering exceptional customer service at all times
- Undertake pre-shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Helping the office team and picking team when required
- Reporting health and safety, stock quality and mechanical issues
- Assist the team if another member of the team is absent or on holiday
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
Experience and Qualifications
- Experience within a customer service-based role
- Full UK Manual Driving Licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
- Desirable: Experience of multi-drop delivery role
- Desirable: Experience within a care-based role
- Desirable: Warehouse experience
- Health & Safety awareness
Personal Qualities
- Friendly, approachable and reliable
- Passionate about delivering excellent customer service
- Good attendance and timekeeping
- You must have held a UK manual driving licence for at least 2 years
Rewards and Requirements
- All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS Disclosure. The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2013 and 2020 provide that certain convictions and cautions are considered \’protected\’ and do not need to be disclosed to employers.
- Company benefits include: competitive salary – accredited Living Wage employer; 33 days holiday per year (including bank holidays); option to purchase up to 5 additional days; discretionary annual bonus; pension scheme with employer matched contributions up to 4%; life assurance; free Christmas turkey or voucher; apetito perks scheme including salary sacrifice options and retail discounts.
- Our Values: We are a family-owned business focused on delivering outstanding meals and ethical, sustainable practices; we support British food and farming and aim to reach Net Zero by 2040; we embrace inclusion and strive to create an inclusive workplace.
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Customer Delivery Driver/Picker employer: apetito
Contact Detail:
apetito Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver/Picker
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wiltshire Farm Foods. Understand their values and mission, especially their commitment to making a real difference in customers' lives. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Show your flexibility! The job involves working as part of a wider team, so be prepared to discuss how you've adapted to different roles or helped out colleagues in the past. Highlighting your teamwork skills can really set you apart.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Wiltshire Farm Foods site. It’s the best way to ensure your application gets noticed and shows that you’re keen to join our team.
We think you need these skills to ace Customer Delivery Driver/Picker
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share why you’re passionate about delivering excellent customer service and how you can bring a bit of sunshine to our customers' doors.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in customer service or delivery roles. We love seeing how your past experiences can contribute to making a real difference in our customers' lives!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure to get your key points across without unnecessary fluff. This helps us understand your fit for the role quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at apetito
✨Know Your Customer Service Skills
Make sure you can talk about your previous customer service experience. Think of specific examples where you went above and beyond for a customer, as this role is all about delivering exceptional service.
✨Familiarise Yourself with the Role
Read up on what it means to be a Customer Delivery Driver/Picker. Understand the importance of timely deliveries and how to use the app mentioned in the job description. Showing that you know the ins and outs of the role will impress the interviewers.
✨Dress for the Cold
Since you'll be working in a chilly -20ºC environment, it’s a good idea to mention your readiness to work in such conditions. You could even ask about the protective clothing provided, showing you're proactive and prepared.
✨Show Your Team Spirit
This job requires teamwork, so be ready to discuss how you've worked well with others in the past. Share examples of how you’ve helped colleagues or contributed to a team effort, as this aligns with their values of flexibility and support.
