At a Glance
- Tasks: Deliver frozen meals, pick orders, and provide exceptional customer service.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier.
- Benefits: Earn £13.45 per hour, enjoy bonuses, and great company perks.
- Other info: Flexible hours, 33 days holiday, and a commitment to sustainability.
- Why this job: Make a real difference in customers' lives while working in a supportive team.
- Qualifications: Customer service experience and a full UK driving licence required.
The predicted salary is between 13.45 - 13.45 £ per hour.
This position is working 30 hours per week, any 5 in 6 days including bank holidays. This is a multi-skilled, customer-facing role that blends:
- Delivery driving
- Coldstore order picking
- Office-based customer service
You’ll deliver frozen Wiltshire Farm Foods meals with warmth and care, pick and prepare orders accurately, and provide exceptional telephone and administrative support to elderly and vulnerable customers, ensuring seamless service across the whole operation.
£13.45 per hour + bonus + company benefits.
Who we are
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities
- Cross-Team Flexibility
- Rotating schedule across office, coldstore, and delivery; occasional overtime may be required
- Cover colleagues during holidays or absence and help wherever needed to keep service standards high
- Delivering to our customers
- Deliver frozen meals to customers safely, courteously, and on time on multi-drop routes
- Undertake pre-shift vehicle checks, drive within the law, and keep the van clean, refuelled, and roadworthy
- Use our delivery app to update ETAs, proof of delivery, and customer notes
- Handle discrepancies, delays, or delivery issues—contact the office promptly and resolve with empathy
- Maintain customer confidentiality and dignity at all times
- Carry out local marketing activities (e.g. leaflet drops, sheltered housing visits) to attract new customers
- Coldstore
- Pick orders accurately in the coldstore (-20ºC)
- Adhere to food safety standards, temperature control procedures, and health & safety requirements
- Report stock quality and health & safety matters promptly
- Contribute to warehouse housekeeping and support the team during absences and holidays
- Customer Service from the office
- Take customer orders via phone and internet; process payments; manage re-orders and special requests
- Make outbound courtesy calls to check on customers, arrange re-ordering, and offer help—often a key point of contact for those living alone
- Update customer records, liaise with relatives/carers, and ensure customers know how to store and cook meals safely
- Support route planning and round sequencing for upcoming delivery days, collaborating closely with drivers
- Communicate promotions and new products, prepare simple promotional materials, and look for new business opportunities
- Act as a link between drivers and customers during delivery rounds; share best practice and contribute to continuous improvement
Qualifications/Personal Qualities
- Essential
- Experience in a customer service role (face-to-face or telephone)
- Full UK manual driving licence, held for at least 2 years
- Computer literate, including phone apps and PC systems
- Confident telephone manner, with clear, adaptable communication
- Accuracy and attention to detail; numerate and good written English (GCSE Maths & English or equivalent)
- Reliable with evidence of good attendance and timekeeping
- Able to work to deadlines, manage time, and use your own initiative
- Friendly, approachable, empathetic, and patient; genuinely caring
- Passionate about exceptional customer service and building long-term relationships
- Good listener who treats each customer as an individual; warm, clear telephone voice
- Team player with a flexible approach and positive attitude to helping across the business
- Respectful of confidentiality and professional at all times
- Willing and able to work in a coldstore (-20ºC) with PPE and warm-up breaks provided; capable of safe manual handling
- Desirable
- Multi-drop delivery experience
- Experience in the elderly/care sector
- Warehouse/coldstore experience
- Health & Safety awareness and food safety understanding
You must have held a UK manual driving licence for at least 2 years. All offers of employment are subject to a Driving Assessment, Driving Licence checks and satisfactory basic DBS checks. This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimum requirements set out under the UK Immigration Rules.
Company Benefits
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme - employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- Perkbox scheme including salary sacrifice options and retail discounts
Our Values
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.
Multiskilled Team Member in Cricklade employer: apetito
At apetito, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Located near Bristol, our team enjoys competitive day rates, comprehensive benefits, and ample opportunities for professional growth within the exciting field of coldstore automation. Join us to make a meaningful impact in a supportive environment where your expertise is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Multiskilled Team Member in Cricklade
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at apetito. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like apetito before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Multiskilled Team Member in Cricklade
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to apetito:Your cover letter is your chance to shine! Tell us why you want to work at apetito specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at apetito!
How to prepare for a job interview at apetito
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
