At a Glance
- Tasks: Deliver frozen meals and provide exceptional customer service while working in a coldstore environment.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier, making a real difference.
- Benefits: Earn £13.45 per hour, enjoy 33 days holiday, and access great perks.
- Other info: Flexible part-time hours with opportunities for personal development and team collaboration.
- Why this job: Be the face of our business, bringing sunshine to customers' doors every day.
- Qualifications: Must have a full UK manual driving licence and experience in customer service.
The predicted salary is between 13 - 13 £ per hour.
£13.45 per hour + bonus + company benefits. Location: UK-Portbury | Contract type: Permanent (Part-Time) | Closing date: 2nd June 2026
This position is working 24 hours per week, any 3 in 6 days including bank holidays. Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers' doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.
Along with this, you will be working within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business.
We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy.
Responsibilities:
- Deliver frozen meals to our customers in a timely manner
- Picking orders within the coldstore
- Using our app to update customers deliveries
- Delivering exceptional customer service at all times
- Undertake pre-shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Helping the office team and picking team when required
- Reporting health and safety, stock quality and mechanical issues
- Assist the team if another member of the team is absent or on holiday
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
About you:
- Essential: Experience within a customer service-based role
- Full UK Manual Driving Licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
- Desirable: Experience of multi-drop delivery role
- Experience within a care-based role
- Warehouse experience
- Health & Safety awareness
Personal Qualities:
- Friendly, approachable and reliable
- Passionate about delivering excellent customer service
- Good attendance and timekeeping
You must have held a UK manual driving licence for at least 2 years. All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS Disclosure.
Company Benefits:
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, pro rata accordingly, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme - employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
Our Values:
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.
Cold-Store Delivery Driver & Picker (Part-Time) employer: apetito
Wiltshire Farm Foods is an exceptional employer, offering a competitive salary of £13.45 per hour plus bonuses and benefits, all while fostering a supportive work culture that prioritises employee well-being and development. With 33 days of holiday, a discretionary bonus scheme, and opportunities for personal growth through team collaboration, our part-time Cold-Store Delivery Drivers play a vital role in delivering joy to our customers' doors, all within a family-owned business that values ethical practices and community impact.
StudySmarter Expert Advice🤫
We think this is how you could land Cold-Store Delivery Driver & Picker (Part-Time)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wiltshire Farm Foods. Understand their values and mission, especially their commitment to making a real difference in customers' lives. This will help you connect with them during your chat.
✨Tip Number 2
Show off your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you went above and beyond for a customer. We want to see that passion shine through!
✨Tip Number 3
Be ready to talk about teamwork! This job involves working closely with others, so be prepared to share how you've collaborated in previous roles. Highlight any flexibility or support you've provided to colleagues – it shows you're a team player!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the company culture. It shows you're genuinely interested and helps us see if you're the right fit for our team.
We think you need these skills to ace Cold-Store Delivery Driver & Picker (Part-Time)
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share why you’re passionate about delivering excellent customer service and how you can bring a bit of sunshine to our customers' doors.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially in customer service or delivery roles. We love seeing how your past experiences align with what we do at Wiltshire Farm Foods, so be specific about your skills and achievements!
Keep It Clear and Concise:While we want to know all about you, it’s important to keep your application clear and to the point. Use simple language and avoid jargon – we’re looking for genuine communication that reflects your enthusiasm for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company values right there.
How to prepare for a job interview at apetito
✨Know Your Stuff
Before the interview, make sure you understand the role of a Cold-Store Delivery Driver & Picker. Familiarise yourself with the company’s values and mission, especially their commitment to customer service and delivering meals to vulnerable people. This will help you align your answers with what they’re looking for.
✨Show Off Your People Skills
Since this role involves interacting with customers, be ready to share examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this will demonstrate your friendly and approachable nature.
✨Dress for the Job
Even though you’ll be working in a cold environment, it’s important to dress appropriately for the interview. Wear something smart but comfortable, and don’t forget to mention that you’re ready to wear the protective clothing provided for the job. This shows you’re prepared for the conditions you'll be working in.
✨Ask Smart Questions
Prepare a few questions to ask at the end of your interview. Inquire about team dynamics, opportunities for personal development, or how the company supports its drivers. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
