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- Tasks: Deliver frozen meals and provide exceptional customer service while working in a chilly environment.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier, making a real difference.
- Benefits: Earn £13.05 per hour, enjoy 33 days holiday, and access great perks.
- Why this job: Be the face of our business, bringing sunshine to customers' doors every day.
- Qualifications: Must have a full UK manual driving licence and experience in customer service.
- Other info: Flexible team environment with opportunities for personal development and job satisfaction.
The predicted salary is between 13 - 16 £ per hour.
£13.05 per hour from 1st January 2026 (£13.45 per hour from 1st May 2026) + bonus + company benefits.
Location: UK-Flintshire-Chester
Contract type: Fixed-Term (Full-Time)
Closing date: 8th February 2026
Overview
This position is working 40 hours per week, any 5 in 6 days including bank holidays on a six month fixed term contract. Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers' doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.
Along with this, you will be working within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business.
We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy.
Who we are
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities
- Deliver frozen meals to our customers in a timely manner
- Picking orders within the coldstore
- Using our app to update customers deliveries
- Delivering exceptional customer service at all times
- Undertake pre-shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Helping the office team and picking team when required
- Reporting health and safety, stock quality and mechanical issues
- Assist the team if another member of the team is absent or on holiday
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
About you
Essential:
- Experience within a customer service-based role
- Full UK Manual Driving Licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
Desirable:
- Experience of multi-drop delivery role
- Experience within a care-based role
- Warehouse experience
- Health & Safety awareness
Personal Qualities
- Friendly, approachable and reliable
- Passionate about delivering excellent customer service
- Good attendance and timekeeping
You must have held a UK manual driving licence for at least 2 years. All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS Disclosure.
Company Benefits
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme - employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
Our Values
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we’re on a mission to build an inclusive workplace where everyone reaches their full potential.
Customer Delivery Driver/Picker in Chester employer: apetito
Contact Detail:
apetito Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver/Picker in Chester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wiltshire Farm Foods. Understand their mission and values, especially their commitment to making a real difference in customers' lives. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Show your personality! The job requires you to be friendly and approachable, so let your true self shine through in your interactions. Smile, be enthusiastic, and don’t be afraid to show your passion for helping others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying; a quick email can make a big difference!
We think you need these skills to ace Customer Delivery Driver/Picker in Chester
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share why you’re passionate about delivering excellent customer service and how you can bring a bit of sunshine to our customers' doors.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in customer service or delivery roles. We love seeing how your past experiences can help you excel in this position, so connect the dots for us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can deliver messages as well as meals!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at apetito
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Customer Delivery Driver/Picker. Familiarise yourself with the importance of delivering exceptional customer service and how your role impacts the overall success of the company. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves interacting with customers, be prepared to discuss your experience in customer service. Think of specific examples where you've gone above and beyond for a customer. Highlighting your friendly and approachable nature will resonate well with the interviewers, as they value those qualities highly.
✨Demonstrate Team Spirit
This job requires working closely with both the office and picking teams. Be ready to talk about times when you've collaborated effectively with others. Emphasising your willingness to help out and adapt to different roles will show that you're a team player who can contribute positively to the work environment.
✨Prepare for Practical Questions
Expect questions related to driving safely and responsibly, as well as handling deliveries in cold conditions. Brush up on your knowledge of health and safety practices, and be ready to discuss how you would manage any challenges that arise during your shifts. This will demonstrate your readiness for the role and your commitment to maintaining high standards.
