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- Tasks: Enhance customer service by training staff and implementing engagement strategies.
- Company: Leading food supplier in the UK with a focus on service excellence.
- Benefits: Competitive salary, company car, holidays, and a bonus scheme.
- Why this job: Make a real difference in customer experience while developing your leadership skills.
- Qualifications: Proven experience in customer service training and leadership required.
- Other info: Opportunity to travel regionally and grow within a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
A leading food supplier in the UK is seeking a Customer Experience Training Manager to enhance service capabilities in the West Midlands. This role involves defining service excellence, training staff, and implementing strategies for customer engagement.
The ideal candidate will have proven experience in customer service training and leadership, with the ability to travel regionally.
The position offers a competitive salary, company car, and various benefits including holidays and a bonus scheme.
Field CX Training Manager – Midlands, Car & Bonus in Birmingham employer: apetito
Contact Detail:
apetito Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field CX Training Manager – Midlands, Car & Bonus in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer experience training. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service! During interviews, share specific examples of how you've enhanced service capabilities in previous roles. This will demonstrate your expertise and commitment to service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Field CX Training Manager – Midlands, Car & Bonus in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service training and leadership. We want to see how you've defined service excellence in your previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Field CX Training Manager role. Share specific examples of how you've enhanced service capabilities in the past.
Showcase Your Travel Flexibility: Since this role involves regional travel, let us know about your availability and willingness to travel. Highlight any previous experiences where you’ve successfully managed training across different locations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with a leading food supplier in the UK!
How to prepare for a job interview at apetito
✨Know Your Customer Experience
Make sure you understand what service excellence means for the company. Research their customer engagement strategies and think about how your experience aligns with their goals. This will show that you're not just interested in the role, but also in enhancing their service capabilities.
✨Showcase Your Training Skills
Prepare to discuss specific examples of your previous training experiences. Think about how you’ve successfully trained staff in customer service before and be ready to share those stories. Highlight any innovative training methods you've used that could benefit the team.
✨Demonstrate Leadership Qualities
As a Field CX Training Manager, leadership is key. Be prepared to talk about how you've led teams in the past, especially in challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Plan for Regional Travel
Since the role involves regional travel, be ready to discuss your flexibility and willingness to travel. Mention any previous experiences where you’ve managed travel effectively while maintaining productivity. This will reassure them that you can handle the demands of the job.
