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- Tasks: Lead a dynamic team to deliver exceptional customer service and drive sales growth.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier with a heart.
- Benefits: Enjoy a competitive salary, 33 days holiday, and a supportive work environment.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Experience in retail or hospitality, strong leadership, and a passion for service.
- Other info: Be part of a sustainable organisation that values ethics and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an exceptional Retail Sales and Operations Manager who will be responsible for the leadership of our team in Crook, County Durham. The successful candidate will be a self-starter with a can-do attitude and have a proactive, positive outlook. They will have an exceptional passion for delivering customer service and will be able to demonstrate this passion for delivering WFF’s unique ‘good fashioned service’ ethic. They will want to make a real difference to our customers' lives.
Who we are
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities
The Retail Sales and Operations Manager will take ownership of their territory and view it as their ‘own business’. They will strive to produce outstanding results through embracing national support provided whilst owning and enhancing local relationships with customers and within the local community in which they operate. The successful candidate will have 4 clear responsibilities that they will be expected to deliver exceptional results against. These are depicted within the Wiltshire Farm Foods triangle of success:
- Happy Teams - Good Old-Fashioned Service
- Empowering and enabling them to do whatever it takes to delight the customer and deliver brilliant, good old-fashioned service
- Developing and supporting the team to talk about our food passionately and knowledgeably
- Creating an environment where your team respects and supports each other. Providing them with an opportunity to always strive to do their best - for our customers - and for their colleagues
- Creating a culture that prioritises the health and safety of your team members, above all else.
- Costs of Local Distribution (COLD)
- Relentlessly focusing on labour, vehicle, depot and local marketing costs as principal levers
- Reviewing performance of each monthly with the Regional Manager
- Ensuring all necessary actions agreed are executed to ensure that the depot remains on target.
- Growing Sales
- Implementing all national campaign activities for new and existing customers
- Ensuring all CRM activities are executed
- Implementing local growth initiatives to deliver targets agreed (sheltered housing, CSA training etc.)
- Community Engagement
- Appropriate community organisations
- Local Hospitals
- Healthcare Professionals - individuals and groups
About you
Essential Experience, Skills, and Abilities:
- Establishes exceptional relationships with customers
- Demonstrable experience of delivering sales and profitability targets, a natural affinity for setting high standards with a relentless focus on providing the best service
- Experience of leading a team of people, creating a culture of engagement, and developing a team to achieve their true potential with a willingness to be ‘hands on’ in supporting the day-to-day operation
- Ability to interpret data to determine the key levers to ensure success.
We encourage you to apply even if you’re not confident you meet all the essential criteria.
Desirable Experience, Skills, and Abilities:
- Retail, care, hospitality, or own business experience
- Experience of implementing and compliance with Health & Safety processes
- Experience of managing employee consultation and implementing change initiatives.
Qualifications
- GCSE or equivalent Maths and English
- You must have held a UK manual driving licence for at least 2 years.
Company Benefits
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including
Retail Sales & Operations Manager in Bath employer: apetito
Contact Detail:
apetito Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales & Operations Manager in Bath
✨Tip Number 1
Get to know the company inside out! Research Wiltshire Farm Foods and their unique service ethic. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the responsibilities of the Retail Sales and Operations Manager role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Sales & Operations Manager in Bath
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you can bring that 'good old-fashioned service' ethic to life in your own words.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your leadership experience and how you've made a difference in previous roles.
Be Yourself: Don’t be afraid to let your personality come through in your writing. We’re looking for someone with a can-do attitude, so show us who you are and why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at apetito
✨Know Your Stuff
Before the interview, make sure you understand Wiltshire Farm Foods' mission and values. Familiarise yourself with their unique ‘good old-fashioned service’ ethic and think about how your experience aligns with this. Being able to discuss specific examples of how you've delivered exceptional customer service in the past will really impress them.
✨Show Your Leadership Skills
As a Retail Sales and Operations Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare to share stories about how you've motivated and developed your team in previous roles. Highlight any initiatives you've implemented that improved team performance or customer satisfaction.
✨Be Data Savvy
The job requires interpreting data to drive success, so be ready to discuss how you've used data in your previous roles. Bring examples of how you've analysed performance metrics to make informed decisions that led to increased sales or improved operations.
✨Engage with the Community
Community engagement is key for this role. Think about ways you've connected with local organisations or contributed to community initiatives in the past. Be prepared to discuss how you would approach building relationships within the Crook community to enhance the brand's presence and support local needs.