At a Glance
- Tasks: Deliver frozen meals and provide exceptional customer service while working in a chilly environment.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier, making a real difference.
- Benefits: Earn £13.45 per hour, enjoy 33 days holiday, and access great perks.
- Other info: Flexible team environment with opportunities for personal development and growth.
- Why this job: Be the face of our business, bringing sunshine to customers' doors every day.
- Qualifications: Customer service experience and a full UK manual driving licence required.
The predicted salary is between 27000 - 28000 £ per year.
This position is working 24 hours per week, any 3 in 6 days including bank holidays. Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers' doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.
Along with this, you will be working within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business. We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy. £13.45 per hour + Bonus + Benefits.
Who we are: Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities:
- Deliver frozen meals to our customers in a timely manner
- Picking orders within the coldstore
- Using our app to update customers deliveries
- Delivering exceptional customer service at all times
- Undertake pre-shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Helping the office team and picking team when required
- Reporting health and safety, stock quality and mechanical issues
- Assist the team if another member of the team is absent or on holiday
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
Qualifications/Personal Qualities:
Essential:
- Experience within a customer service-based role
- Full UK Manual Driving Licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
Desirable:
- Experience of multi-drop delivery role
- Experience within a care-based role
- Warehouse experience
- Health & Safety awareness
Personal Qualities:
- Friendly, approachable and reliable
- Passionate about delivering excellent customer service
- Good attendance and timekeeping
You must have held a UK manual driving licence for at least 2 years. All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS Disclosure. This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimum requirements set out under the UK Immigration Rules.
Company Benefits:
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, pro rata accordingly, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme - employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
Our Values:
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.
Part-Time Frozen Meals Delivery Driver & Picker employer: apetito | Wiltshire Farm Foods
At Wiltshire Farm Foods, we pride ourselves on being an excellent employer, offering a competitive salary of £13.45 per hour plus bonuses and benefits, alongside a supportive work culture that values personal development and teamwork. Our commitment to making a real difference in the lives of our customers is matched by our dedication to employee well-being, providing generous holiday allowances, pension contributions, and opportunities for growth within a family-owned business that champions ethical practices and sustainability.
Contact Details:
apetito | Wiltshire Farm Foods Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Frozen Meals Delivery Driver & Picker
✨Tip Number 1
Get to know the company! Before your interview, check out Wiltshire Farm Foods' values and mission. Show us that you’re passionate about making a real difference in people’s lives with delicious meals. It’ll help you stand out!
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of our business, think of examples where you've gone above and beyond for customers. We want to see that friendly, approachable side of you during the interview.
✨Tip Number 3
Be ready to talk about teamwork! We love flexibility and collaboration here at Wiltshire Farm Foods. Share experiences where you’ve helped out colleagues or worked as part of a team to achieve a goal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team and bringing sunshine to our customers’ doors.
We think you need these skills to ace Part-Time Frozen Meals Delivery Driver & Picker
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share why you’re passionate about delivering excellent customer service and how you can bring a bit of sunshine to our customers' doors.
Tailor Your Application:Make sure to tailor your application to the role. Highlight any relevant experience in customer service or delivery roles, and mention your ability to work in a team. We love seeing how your skills align with what we do at Wiltshire Farm Foods!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we stand for.
How to prepare for a job interview at apetito | Wiltshire Farm Foods
✨Know the Company
Before your interview, take some time to research Wiltshire Farm Foods. Understand their mission of making a real difference in customers' lives and how they pride themselves on excellent service. This will help you align your answers with their values and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your ability to connect with people and provide the friendly service they value.
✨Dress for the Cold
Although the interview might not be in the coldstore, it's good to mention your readiness to work in chilly conditions. Dress appropriately and express your willingness to wear the protective clothing provided. This shows that you understand the job's requirements and are prepared for the environment you'll be working in.
✨Ask Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about team dynamics, opportunities for personal development, or how they measure success in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
