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- Tasks: Lead a dynamic team to deliver exceptional customer service and operational excellence.
- Company: Join a leading retail company committed to community impact and employee growth.
- Benefits: Earn £14.94 per hour, enjoy 33 days holiday, and be part of a Living Wage employer.
- Other info: Hands-on role with opportunities for personal and professional development.
- Why this job: Develop your management skills while making a real difference in the community.
- Qualifications: Supervisory experience, strong communication skills, and a full UK driving licence required.
The predicted salary is between 31000 - 40000 £ per year.
The Depot Operations Supervisor reports to the Retail Sales & Operations Manager (RSOM) who has overall responsibility for the depot and service across:
- Customer Services
- Delivery fleet
- Cold store Warehouse
This role is 40 hours per week, working any 5 of 6 days (closed Sundays). We offer a competitive hourly rate of £14.94 per hour.
Responsibilities
An integral member of the leadership team, you’ll model the passion and commitment to deliver outstanding service to our customers. You will help to drive the consistent delivery of established processes and operational standards. You’ll track the team’s performance against achieving daily, weekly and monthly targets. Developing both the operational performance of the depot and the skills of your team will be a key aspect of the role. The Depot Operations Supervisor has responsibility for areas such as health & safety, stock management, local delivery fleet management and facilities maintenance. You’ll be ready and willing to get involved in the day‑to‑day tasks if needed, including deliveries (so a full UK driving licence is essential).
Qualifications / Personal Qualities
This is a great opportunity for someone to grow their management skills and gain experience in different aspects of business delivery.
Essential Skills & Experience:
- Experience in a supervisory role – leading and motivating a team to achieve shared objectives
- Strong communication skills
- Customer service ethos
- Confident using IT systems
- Strong influencing skills
- Able to understand and influence KPIs
- Problem solving skills
- Full driving licence (must have held a UK manual driving licence for at least 2 years)
All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks.
Desirable Skills & Experience:
- Previous experience of leading a team within a retail, wholesale, customer service or operational/logistics environment
- Some knowledge of commercial / P&L / budget management
- Health & safety training
- Food safety training
- Coaching skills
- Experience of developing a team
- Experience of implementing operational policies and processes
Personal Qualities
- A can-do attitude, a positive outlook, and the tenacity to deliver results.
- A team player, able to both lead and follow, with a clear focus on delivering the best experience possible for the customer.
- A strong leader who inspires trust in their team
- Can communicate well with everyone in order to deliver the ‘day job’
- Coaches the team to improve every day
- Takes accountability
- Sets the bar in terms of what is acceptable in terms of standards and service
- Fosters and develops strong working relationships within the team and the wider business
- Has a real passion for making a real difference in the community
- Ensures that the customer is at the heart of every decision
- Passion, energy, commitment, and the ambition to succeed
- Willingness to lead from the front – role‑model the way and be ‘hands‑on’ to support the team in carrying out their roles when required whether that’s driving a delivery van or picking in the cold store
This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimum requirements set out under the UK Immigration Rules.
Company Benefits
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including
Depot Operations Supervisor in London employer: apetito | Wiltshire Farm Foods
Contact Detail:
apetito | Wiltshire Farm Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Depot Operations Supervisor in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Depot Operations Supervisor role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and customer service. Think of examples from your past experiences that showcase your skills and how you’ve tackled challenges. We want you to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Depot Operations Supervisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience and any relevant achievements that show you can lead a team effectively.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've motivated teams or improved operational performance in previous jobs.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at apetito | Wiltshire Farm Foods
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Depot Operations Supervisor. Familiarise yourself with key aspects like health & safety, stock management, and team performance tracking. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved operational processes. Highlight your ability to motivate others and achieve shared objectives. This is crucial as the role requires strong leadership and influencing skills.
✨Emphasise Customer Service Ethos
Since customer service is at the heart of this position, be ready to discuss how you've previously ensured outstanding service. Share specific instances where you went above and beyond for customers, as this will resonate well with the interviewers.
✨Be Ready for Practical Scenarios
Expect questions that may involve problem-solving or situational judgement. Think about how you would handle day-to-day challenges in the depot, such as managing delivery schedules or addressing team performance issues. Being hands-on is key, so show your willingness to get involved!