At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and drive local sales growth.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier with a commitment to good old-fashioned service.
- Benefits: Enjoy a competitive salary, bonus, and benefits while making a real difference in customers' lives.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be a key player in a community-focused role that empowers your team and delights customers.
- Qualifications: Proven leadership skills, sales experience, and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an exceptional Retail Sales and Operations Manager who will be responsible for the leadership of our team in Tunbridge Wells. The successful candidate will be a self-starter with a can-do attitude and have a proactive, positive outlook. They will have an exceptional passion for delivering customer service and will be able to demonstrate this passion for delivering WFF’s unique ‘good fashioned service’ ethic. They will want to make a real difference to our customers' lives.
Who we are
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities
The Retail Sales and Operations Manager will take ownership of their territory and view it as their ‘own business’. They will strive to produce outstanding results through embracing national support provided whilst owning and enhancing local relationships with customers and within the local community in which they operate. The successful candidate will have 4 clear responsibilities that they will be expected to deliver exceptional results against. These are depicted within in the Wiltshire Farm Foods triangle of success:
- Happy Teams - Good Old-Fashioned Service
- As a leader within WFF, your number 1 responsibility is to lead by example, support and enable your frontline team: Empowering and enabling them to do whatever it takes to delight the customer and deliver brilliant, good old-fashioned service.
- Developing and supporting the team to talk about our food passionately and knowledgeably.
- Creating an environment where your team respects and supports each other.
- Providing them with an opportunity to always strive to do their best - for our customers - and for their colleagues.
- Creating a culture that prioritises the health and safety of your team members, above all else.
- Costs of Local Distribution (COLD)
- Delivering the agreed target for the Cost of Local Distribution within the local depot: Relentlessly focusing on labour, vehicle, depot and local marketing costs as principal levers.
- Reviewing performance of each monthly with the Regional Manager.
- Ensuring all necessary actions agreed are executed to ensure that the depot remains on target.
- Growing Sales
- You will subscribe to the belief that whilst we will manage data nationally, the customer relationship will be managed locally by you and your team. Agreed sales performance targets to be delivered through your team by:
- Implementing all national campaign activities for new and existing customers.
- Ensuring all CRM activities are executed.
- Implementing local growth initiatives to deliver targets agreed (sheltered housing, CSA training etc.).
- Community Engagement
- Ensure that you and your team are engaged and immersed within the local community, providing a means for further local sales growth to include:
- Appropriate community organisations.
- Local Hospitals.
- Healthcare Professionals - individuals and groups.
Qualifications/Personal Qualities
Essential Experience, Skills, and Abilities:
- Establishes exceptional relationships with customers.
- Demonstrable experience of delivering sales and profitability targets, a natural affinity for setting high standards with a relentless focus on providing the best service.
- Experience of leading a team of people, creating a culture of engagement, and developing a team to achieve their true potential with a willingness to be ‘hands on’ in supporting the day-to-day operation.
- Ability to interpret data to determine the key levers to ensure success.
Desirable Experience, Skills, and Abilities:
- Retail, care, hospitality, or own business experience.
- Experience of implementing and compliance with Health.
Retail Sales & Operations Manager in Kent employer: apetito | Wiltshire Farm Foods
At Wiltshire Farm Foods, we pride ourselves on being an exceptional employer, offering a supportive and empowering work culture in Tunbridge Wells. Our commitment to good old-fashioned service not only enhances customer satisfaction but also fosters a collaborative environment where team members can thrive and grow. With competitive salaries, bonuses, and a focus on employee development, we ensure that our staff feel valued and motivated to make a real difference in the lives of our customers.
Contact Detail:
apetito | Wiltshire Farm Foods Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales & Operations Manager in Kent
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show up and shine! If you get the chance for an interview, treat it like a performance. Research the company, understand their values, and come prepared with examples of how you can deliver that ‘good old-fashioned service’ they’re after. Be yourself and let your passion for customer service shine through!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows you’re genuinely interested in the role and gives you another chance to reiterate why you’d be a great fit for their team. Plus, it keeps you fresh in their minds!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications that way. Let’s get you that dream job!
We think you need these skills to ace Retail Sales & Operations Manager in Kent
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how you can bring that 'good old-fashioned service' ethic to life in your own words.
Tailor Your Application:Make sure to customise your application to reflect the specific responsibilities and qualities mentioned in the job description. We love it when candidates show they understand what we’re all about!
Be Yourself:Don’t be afraid to let your personality come through in your writing. We’re looking for a self-starter with a can-do attitude, so show us who you are and why you’d be a great fit for our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at apetito | Wiltshire Farm Foods
✨Know Your Stuff
Before the interview, make sure you understand Wiltshire Farm Foods' mission and values. Familiarise yourself with their unique ‘good old-fashioned service’ ethic and think about how your experience aligns with this. Being able to discuss specific examples of how you've delivered exceptional customer service in the past will really impress them.
✨Show Your Leadership Skills
As a Retail Sales and Operations Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've empowered your team in previous roles, created a positive work culture, and driven results. Think about how you can convey your hands-on approach to leadership during the interview.
✨Engage with the Community
Community engagement is key for this role. Be ready to discuss how you've previously built relationships within local communities or how you plan to do so. Highlight any initiatives you've led that have positively impacted local sales or customer relationships, as this will show your commitment to making a difference.
✨Data-Driven Decision Making
The job requires interpreting data to drive success. Brush up on your analytical skills and be prepared to discuss how you've used data to inform decisions in past roles. Bring examples of how you've managed costs or improved sales through data analysis, as this will showcase your strategic thinking.
