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- Tasks: Deliver frozen meals and provide exceptional customer service while working in a coldstore environment.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier, dedicated to making a real difference.
- Benefits: Earn £13.45 per hour, enjoy 33 days holiday, and access various company perks.
- Other info: Flexible team environment with opportunities for personal development and job satisfaction.
- Why this job: Be the face of our business, bringing sunshine to customers' doors with delicious meals.
- Qualifications: Must have a full UK manual driving licence and experience in customer service.
The predicted salary is between 27800 - 36400 £ per year.
This position is working 24 hours per week, any 3 in 6 days including bank holidays. Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers' doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.
Along with this, you will be working within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business. We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy. £13.45 per hour + bonus + company benefits.
Who we are
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities
- Deliver frozen meals to our customers in a timely manner
- Picking orders within the coldstore
- Using our app to update customers deliveries
- Delivering exceptional customer service at all times
- Undertake pre‑shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Helping the office team and picking team when required
- Reporting health and safety, stock quality and mechanical issues
- Assist the team if another member of the team is absent or on holiday
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
Qualifications/Personal Qualities
Essential:
- Experience within a customer service‑based role
- Full UK Manual Driving Licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
Desirable:
- Experience of multi‑drop delivery role
- Experience within a care‑based role
- Warehouse experience
- Health & Safety awareness
Personal Qualities
- Friendly, approachable and reliable
- Passionate about delivering excellent customer service
- Good attendance and timekeeping
YOU must have held a UK manual driving licence for at least 2 years. All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS Disclosure.
Company Benefits
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme – employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
Our Values
As a family‑owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well‑being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.
Customer Delivery Driver/Picker in Edenbridge employer: apetito | Wiltshire Farm Foods
Contact Detail:
apetito | Wiltshire Farm Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver/Picker in Edenbridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wiltshire Farm Foods. Understand their mission and values, especially their commitment to making a real difference in customers' lives. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with us.
✨Tip Number 3
Show your personality! We want to see the friendly, approachable side of you. During the interview, let your passion for helping others shine through. Remember, you're not just a driver; you're bringing sunshine to our customers' doors!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team. Don’t forget to highlight your driving experience and any relevant customer service roles you've had!
We think you need these skills to ace Customer Delivery Driver/Picker in Edenbridge
Some tips for your application 🫡
Show Your Customer Service Skills: Since you'll be the face of our business, make sure to highlight any previous customer service experience in your application. We want to see how you go above and beyond to make customers happy!
Be Honest About Your Driving Experience: You need a full UK manual driving licence for at least 2 years, so don’t forget to mention this in your application. If you've got experience with multi-drop deliveries, let us know!
Keep It Personal: We love a friendly and approachable vibe! Share a bit about yourself and why you're passionate about delivering excellent service. This helps us see if you’re a good fit for our team.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and get you on board to bring sunshine to our customers' doors!
How to prepare for a job interview at apetito | Wiltshire Farm Foods
✨Know Your Customer Service Skills
Make sure to highlight your experience in customer service during the interview. Think of specific examples where you went above and beyond for a customer, as this role is all about delivering exceptional service.
✨Familiarise Yourself with the Role
Read up on the responsibilities of a Customer Delivery Driver/Picker. Be prepared to discuss how you would handle tasks like picking orders in a coldstore or using an app for deliveries. Showing that you understand the job will impress the interviewers.
✨Show Your Team Spirit
This position requires working closely with both the office and picking teams. Be ready to share experiences where you collaborated with others or helped out teammates. Emphasising your willingness to support your colleagues will resonate well with the company’s values.
✨Prepare for Practical Questions
Expect questions about driving safely and responsibly, as well as handling health and safety issues. Brush up on relevant regulations and think about how you would ensure customer confidentiality while delivering meals to vulnerable customers.