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- Tasks: Lead a team to deliver outstanding customer service and achieve operational targets.
- Company: Join a Living Wage accredited employer with a strong community focus.
- Benefits: Enjoy competitive pay, 33 days holiday, and a pension scheme.
- Other info: Hands-on role with excellent career development opportunities.
- Why this job: Grow your management skills while making a real difference in the community.
- Qualifications: Supervisory experience, strong communication skills, and a full UK driving licence required.
The predicted salary is between 31000 - 39000 £ per year.
The Depot Operations Supervisor reports to the Retail Sales & Operations Manager (RSOM) who has overall responsibility for the depot and service across:
- Customer Services Delivery
- Fleet
- Cold store
- Warehouse
This role is 40 hours per week, working any 5 of 6 days (closed Sundays). We offer a competitive hourly rate of £14.94 per hour.
Responsibilities
An integral member of the leadership team, you’ll model the passion and commitment to deliver outstanding service to our customers. You will help to drive the consistent delivery of established processes and operational standards. You’ll track the team’s performance against achieving daily, weekly and monthly targets. Developing both the operational performance of the depot and the skills of your team will be a key aspect of the role. The Depot Operations Supervisor has responsibility for areas such as health & safety, stock management, local delivery fleet management and facilities maintenance. You’ll be ready and willing to get involved in the day‑to‑day tasks if needed, including deliveries (so a full UK driving licence is essential).
Qualifications / Personal Qualities
This is a great opportunity for someone to grow their management skills and gain experience in different aspects of business delivery.
Essential Skills & Experience:
- Experience in a supervisory role – leading and motivating a team to achieve shared objectives
- Strong communication skills
- Customer service ethos
- Confident using IT systems
- Strong influencing skills
- Able to understand and influence KPIs
- Problem solving skills
- Full driving licence (must have held a UK manual driving licence for at least 2 years)
All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks.
Desirable Skills & Experience:
- Previous experience of leading a team within a retail, wholesale, customer service or operational/logistics environment
- Some knowledge of commercial / P&L / budget management
- Health & safety training
- Food safety training
- Coaching skills
- Experience of developing a team
- Experience of implementing operational policies and processes
Personal Qualities
- A can-do attitude, a positive outlook, and the tenacity to deliver results.
- A team player, able to both lead and follow, with a clear focus on delivering the best experience possible for the customer.
- A strong leader who inspires trust in their team
- Can communicate well with everyone in order to deliver the ‘day job’
- Coaches the team to improve every day
- Takes accountability
- Sets the bar in terms of what is acceptable in terms of standards and service
- Fosters and develops strong working relationships within the team and the wider business
- Has a real passion for making a real difference in the community
- Ensures that the customer is at the heart of every decision
- Passion, energy, commitment, and the ambition to succeed
- Willingness to lead from the front – role‑model the way and be ‘hands‑on’ to support the team in carrying out their roles when required whether that’s driving a delivery van or picking in the cold store
This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimum requirements set out under the UK Immigration Rules.
Company Benefits
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme - employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
Depot Operations Supervisor employer: apetito | Wiltshire Farm Foods
Contact Detail:
apetito | Wiltshire Farm Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Depot Operations Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and mission. This way, you can show how your passion for customer service aligns with their goals. Plus, it’ll help you stand out as someone who genuinely cares about being part of the team.
✨Tip Number 2
Practice your communication skills! As a Depot Operations Supervisor, you'll need to lead and motivate your team. So, think about examples from your past where you've successfully communicated or resolved issues. This will help you demonstrate your strong influencing skills during the interview.
✨Tip Number 3
Be ready to talk about KPIs! Since tracking performance is key in this role, come prepared with examples of how you've previously met or exceeded targets. This shows that you understand the importance of operational standards and can drive results.
✨Tip Number 4
Don’t forget to highlight your hands-on experience! Whether it's driving a delivery van or managing stock, share stories that showcase your willingness to get involved. This will resonate well with the hiring team, as they’re looking for someone who leads by example.
We think you need these skills to ace Depot Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience and any relevant achievements that show you can lead a team effectively.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've delivered outstanding customer service or improved team performance in the past.
Showcase Your Problem-Solving Skills: In your application, mention instances where you've tackled challenges head-on. We love candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at apetito | Wiltshire Farm Foods
✨Know Your Operations
Familiarise yourself with the key responsibilities of a Depot Operations Supervisor. Understand the importance of health & safety, stock management, and customer service delivery. Being able to discuss these areas confidently will show that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated a team in the past. Think about specific situations where you’ve influenced KPIs or improved operational performance. This will demonstrate your capability to drive results and develop your team.
✨Communicate Effectively
Practice clear and concise communication. You’ll need to convey your ideas and strategies effectively, so consider rehearsing common interview questions with a friend. Highlight your strong communication skills and how they’ve helped you in previous roles.
✨Be Hands-On and Ready to Adapt
Emphasise your willingness to get involved in day-to-day tasks, whether it’s driving a delivery van or working in the cold store. Show that you’re not just a leader but also a team player who is ready to roll up their sleeves when needed.