At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and drive local sales growth.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier with a heart for community.
- Benefits: Enjoy competitive salary, 33 days holiday, bonus scheme, and pension contributions.
- Other info: Be part of a family-owned business committed to sustainability and inclusion.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: GCSE Maths and English, UK driving licence, and experience in retail or hospitality.
The predicted salary is between 24750 - 30250 £ per year.
We are looking for an exceptional Retail Sales and Operations Manager who will be responsible for the leadership of our team in Witham. The successful candidate will be a self-starter with a can-do attitude and have a proactive, positive outlook. They will have an exceptional passion for delivering customer service and will be able to demonstrate this passion for delivering WFF’s unique ‘good fashioned service’ ethic. They will want to make a real difference to our customers' lives.
The Retail Sales and Operations Manager will take ownership of their territory and view it as their ‘own business’. They will strive to produce outstanding results through embracing national support provided whilst owning and enhancing local relationships with customers and within the local community in which they operate.
The successful candidate will have 4 clear responsibilities that they will be expected to deliver exceptional results against:
- Happy Teams - Good Old-Fashioned Service: As a leader within WFF, your number 1 responsibility is to lead by example, support and enable your frontline team, empowering and enabling them to do whatever it takes to delight the customer and deliver brilliant, good old-fashioned service.
- Costs of Local Distribution (COLD): Delivering the agreed target for the Cost of Local Distribution within the local depot, relentlessly focusing on labour, vehicle, depot and local marketing costs as principal levers.
- Growing Sales: You will subscribe to the belief that whilst we will manage data nationally, the customer relationship will be managed locally by you and your team.
- Community Engagement: Ensure that you and your team are engaged and immersed within the local community, providing a means for further local sales growth.
Essential Experience, Skills, and Abilities:
- Establishes exceptional relationships with customers.
- Demonstrable experience of delivering sales and profitability targets.
- Experience of leading a team of people, creating a culture of engagement, and developing a team to achieve their true potential.
- Ability to interpret data to determine the key levers to ensure success.
Desirable Experience, Skills, and Abilities:
- Retail, care, hospitality, or own business experience.
- Experience of implementing and compliance with Health & Safety processes.
- Experience of managing employee consultation and implementing change initiatives.
Qualifications:
- GCSE or equivalent Maths and English.
- You must have held a UK manual driving licence for at least 2 years.
All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks.
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. We embrace inclusion, empowering individuals from diverse backgrounds.
Retail Sales & Operations Manager in Witham employer: apetito UK
At apetito UK, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our employees benefit from comprehensive growth opportunities, including training and development tailored to enhance their skills in SAP EWM implementations. Located at the Portbury Distribution Centre and Trowbridge Production Facility, our team enjoys a supportive environment where meaningful contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales & Operations Manager in Witham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like apetito UK, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like apetito UK!
We think you need these skills to ace Retail Sales & Operations Manager in Witham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at apetito UK, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at apetito UK and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show apetito UK that you’re ready to jump in and contribute right away!
How to prepare for a job interview at apetito UK
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
