At a Glance
- Tasks: Deliver frozen meals and provide excellent customer service while working in a chilly environment.
- Company: Join a passionate team dedicated to making a difference in people's lives.
- Benefits: Earn £13.45 per hour, enjoy 33 days holiday, and access great perks.
- Other info: Flexible hours, team support, and opportunities for personal development.
- Why this job: Be the friendly face that brings joy to customers' doors, rain or shine.
- Qualifications: Customer service experience and a full UK driving licence required.
The predicted salary is between 27800 - 27800 £ per year.
This position is working 24 hours per week, any 3 in 6 days including bank holidays. Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers' doors (no matter what the weather is doing). You will enjoy meeting people and always be willing to go above and beyond what is expected. Along with this, you will work within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team, always looking to help out the office team and encouraging movement between teams for flexibility, job satisfaction, personal development, and knowledge of the whole business. We’re passionate about making a real difference to people’s lives with delicious and nutritious meals for everyone to enjoy.
Responsibilities
- Deliver frozen meals to our customers in a timely manner
- Pick orders within the coldstore
- Use our app to update customer deliveries
- Deliver excellent customer service at all times
- Undertake pre‑shift inspection of your van
- Drive safely, responsibly and within the law
- Keep your van clean and refuel as needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Help the office team and picking team when required
- Report health and safety, stock quality and mechanical issues
- Assist the team if another member is absent or on holiday
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
Qualifications
Essential
- Experience within a customer service–based role
- Full UK manual driving licence, held for at least 2 years
- Basic computer literacy, including use of phone apps
- Evidence of work stability
- Basic secondary education
Desirable
- Experience of multi‑drop delivery role
- Experience within a care‑based role
- Warehouse experience
- Health & Safety awareness
Personal Qualities
- Friendly, approachable and reliable
- Passionate about delivering excellent customer service
- Good attendance and time‑keeping
All offers of employment are subject to a driving assessment, driving licence checks, and basic DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS disclosure. This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimum requirements set out under the UK Immigration Rules.
Benefits
- Competitive salary – accredited Living Wage employer (£13.45 per hour + bonus)
- 33 days holiday per year, pro‑rated, including bank holidays
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme – employer matched contributions up to 4%
- Life assurance scheme worth at least 1× annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
Customer Delivery Driver/Picker in Whitstable employer: apetito UK
At Wiltshire Farm Foods, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and personal development. Our Customer Delivery Drivers enjoy competitive pay, generous holiday allowances, and unique perks like our apetito scheme, all while making a meaningful impact by delivering nutritious meals to our customers. With opportunities for flexibility and growth within the company, you'll find a rewarding career that truly makes a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver/Picker in Whitstable
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wiltshire Farm Foods. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look presentable and professional. It’s not just about what you say; it’s also about how you present yourself. First impressions matter!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Customer Delivery Driver/Picker in Whitstable
Some tips for your application 🫡
Show Your Customer Service Skills:In your application, make sure to highlight any experience you've had in customer service roles. We want to see how you’ve gone above and beyond for customers in the past, as this is key for us at StudySmarter.
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Tailor Your Application:Make sure to tailor your application to the specific role of Customer Delivery Driver/Picker. Mention your driving experience and any relevant skills that align with the job description, so we can see why you’re the perfect match!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at apetito UK
✨Know the Company
Before your interview, take some time to research the company and its values. Understand their mission of delivering delicious meals and how they impact customers' lives. This will help you connect your answers to their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples from your past experiences where you went above and beyond for a customer. Highlight your friendly and approachable nature, as well as any relevant experience in customer service or care-based roles.
✨Demonstrate Team Spirit
This position requires working closely with both the office and picking teams. Be prepared to discuss how you've collaborated with others in previous jobs. Emphasise your willingness to help out and adapt to different roles, showcasing your flexibility and commitment to team success.
✨Prepare for Practical Questions
Expect questions related to driving safely and responsibly, as well as handling deliveries in challenging conditions. Brush up on your knowledge of health and safety practices, and be ready to discuss how you would manage discrepancies or delays during deliveries. This shows that you’re proactive and responsible.
