At a Glance
- Tasks: Deliver frozen meals and provide exceptional customer service while working in a coldstore environment.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier, making a difference in people's lives.
- Benefits: Earn £13.45 per hour plus bonuses and enjoy company benefits.
- Other info: Flexible team environment with opportunities for personal development and local marketing activities.
- Why this job: Be the face of our business and bring joy to customers' doors, rain or shine.
- Qualifications: Customer service experience and a full UK driving licence required.
The predicted salary is between 27000 - 28000 € per year.
This role is 40 hours per week, any 5 in 6 days including bank holidays. Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers' doors, regardless of the weather. You will work within our coldstore that runs at -20ºC. Protective clothing designed for this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team, always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business. We’re passionate about making a real difference to people’s lives with delicious and nutritious meals for everyone to enjoy. £13.45 per hour + bonus + company benefits.
Responsibilities:
- Deliver frozen meals to customers in a timely manner
- Pick orders within the coldstore
- Use our app to update customers on deliveries
- Deliver exceptional customer service at all times
- Undertake pre-shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Help the office team and picking team when required
- Report health and safety, stock quality and mechanical issues
- Assist the team if another member is absent or on holiday
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
Essential Qualifications:
- Experience within a customer service-based role
- Full UK Manual Driving Licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
Desirable Qualifications:
- Experience of multi-drop delivery role
- Experience within a care-based role
Customer Delivery Driver/Picker in Swansea employer: apetito UK
At Wiltshire Farm Foods, we pride ourselves on being an exceptional employer, offering a supportive work culture where our Customer Delivery Drivers are not just employees but vital ambassadors of our brand. With competitive pay, bonuses, and comprehensive benefits, we ensure our team members feel valued while providing opportunities for personal development and cross-team collaboration. Working in a dynamic environment that prioritises customer satisfaction and employee well-being, you will play a key role in delivering nutritious meals to those who need them most, all while enjoying the camaraderie of a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver/Picker in Swansea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wiltshire Farm Foods and their mission. Understanding their values and how they make a difference in people's lives will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your delivery skills! Since you'll be the face of the business, think about how you can provide exceptional customer service. Role-play scenarios where you interact with customers, ensuring you come across as friendly and helpful.
✨Tip Number 3
Be ready to talk about teamwork! This role involves working closely with both the office and picking teams. Prepare examples of how you've collaborated in the past and how you can contribute to a positive team environment.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. It shows initiative and gives you a better chance to stand out from the crowd.
We think you need these skills to ace Customer Delivery Driver/Picker in Swansea
Some tips for your application 🫡
Show Your Customer Service Skills:Since this role is all about delivering exceptional customer service, make sure to highlight any previous experience you have in customer-facing roles. We want to see how you've made a difference for customers in the past!
Be Clear and Concise:When filling out your application, keep your answers straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the role.
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what we're looking for. Personalising your application shows us that you're genuinely interested in joining our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are!
How to prepare for a job interview at apetito UK
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Customer Delivery Driver/Picker. Familiarise yourself with the importance of delivering exceptional customer service and how your role impacts the overall success of the business. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Dress for the Job
Even though you'll be working in cold conditions, it's important to dress appropriately for the interview. Wear smart-casual attire that reflects your professionalism. If you have any experience with protective clothing or working in similar environments, mention it to demonstrate your readiness for the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you've provided excellent customer service. Think of specific situations where you went above and beyond to help a customer, as this will highlight your suitability for the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, opportunities for personal development, or how the company supports its drivers during challenging weather conditions. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
