At a Glance
- Tasks: Lead a team to deliver exceptional service and drive sales in your local community.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier with a strong ethical focus.
- Benefits: Enjoy a competitive salary, bonuses, and benefits while making a real difference.
- Other info: Be part of a supportive environment that values personal growth and teamwork.
- Why this job: Empower teams and engage with the community to create positive customer experiences.
- Qualifications: Experience in retail or hospitality, with strong leadership and relationship-building skills.
The predicted salary is between 30000 - 40000 € per year.
Retail Sales and Operations Manager position based in Tunbridge Wells. The successful candidate will be a self-starter with a proactive, positive outlook and a passion for delivering WFF’s good old-fashioned service ethos. Competitive salary + bonus + benefits. Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, delivering over 330 frozen ready meals across the UK primarily to the elderly, their families and healthcare professionals. We are dedicated to making a real difference in customers’ lives by providing excellent service and by operating ethically and sustainably. This role involves taking ownership of the territory as if it were your own business, strengthening local relationships with customers and in the local community, and delivering outstanding results with the support of national systems.
Responsibilities
- Happy Teams – Good Old-Fashioned Service
- Empower and enable frontline teams to delight the customer and deliver brilliant, good old-fashioned service
- Develop and support the team to talk about our food passionately and knowledgeably
- Foster an environment where the team respects and supports each other, with opportunities to excel for customers and colleagues
- Prioritise health and safety of team members
- Costs of Local Distribution (COLD)
- Deliver the agreed target for the Cost of Local Distribution within the local depot
- Focus on labour, vehicle, depot and local marketing costs as primary levers
- Review monthly performance with the Regional Manager
- Ensure required actions are executed to keep the depot on target
- Growing Sales
- Manage national data while sustaining local customer relationships; deliver agreed sales targets through the team
- Implement all national campaign activities for new and existing customers
- Ensure CRM activities are executed
- Implement local growth initiatives to deliver targets (e.g., sheltered housing, CSA training)
- Community Engagement
- Engage with the local community to support local sales growth
- Engage with appropriate community organisations, local hospitals, and healthcare professionals
Essential Experience, Skills, and Abilities
- Establishes exceptional relationships with customers
- Demonstrable experience of delivering sales and profitability targets; high standards with a relentless focus on service
- Experience leading a team, creating a culture of engagement, and developing individuals to their potential; willing to be hands-on in daily operations
- Ability to interpret data to identify key levers for success
We encourage you to apply even if you’re not confident you meet all the essential criteria.
Desirable Experience, Skills, and Abilities
- Retail, care, hospitality, or own business experience
- Experience implementing Health
Retail Sales & Operations Manager employer: apetito UK
At Wiltshire Farm Foods, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work culture in Tunbridge Wells. Our commitment to employee growth is evident through ongoing training and development opportunities, while our competitive salary, bonus structure, and benefits package reflect our dedication to rewarding hard work. Join us in making a meaningful impact in the lives of our customers, all while enjoying the camaraderie of a team that values good old-fashioned service and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales & Operations Manager
✨Tip Number 1
Get to know the company inside out! Research Wiltshire Farm Foods and their ethos. When you walk into that interview, show them you’re not just another candidate – you’re genuinely excited about their mission and how you can contribute.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you’ve led a team or improved sales. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Sales & Operations Manager
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for delivering excellent service shine through in your application. We want to see how you connect with our ethos of good old-fashioned service, so share any relevant experiences that highlight your passion for customer satisfaction.
Tailor Your CV:Make sure your CV is tailored to the Retail Sales & Operations Manager role. Highlight your experience in leading teams and achieving sales targets, as well as any community engagement initiatives you've been part of. We love seeing how your background aligns with what we do!
Be Specific:When describing your past roles, be specific about your achievements. Use numbers and examples to illustrate how you’ve delivered results, whether it’s improving sales or enhancing team performance. We appreciate concrete evidence of your capabilities!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at apetito UK
✨Know Your Stuff
Make sure you’re well-versed in the company’s ethos and values, especially their commitment to good old-fashioned service. Familiarise yourself with Wiltshire Farm Foods’ products and how they impact customers' lives. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight situations where you empowered your team to deliver excellent service or improved performance. This is crucial for a role that involves developing and supporting frontline teams.
✨Be Data Savvy
Brush up on your ability to interpret data and use it to drive sales and operational success. Be ready to discuss how you’ve used data in previous roles to identify opportunities for growth or improve efficiency. This will demonstrate your analytical skills and strategic thinking.
✨Engage with the Community
Think about ways you’ve engaged with local communities in past roles. Prepare to discuss how you can strengthen local relationships and support community engagement initiatives. This aligns perfectly with the company’s focus on local sales growth and community involvement.
