Retail Sales & Operations Manager

We are looking for an exceptional Retail Sales and Operations Manager who will be responsible for the leadership of our team in Loughborough. The successful candidate will be a self-starter with a can-do attitude, proactive, positive, and passionate about delivering customer service with Wiltshire Farm Foods’ unique ‘good fashioned service’ ethic.

Key responsibilities

• Happy Teams – Good Old-Fashioned Service
  • Lead by example, support and enable your frontline team.
  • Empower and enable them to delight the customer and deliver brilliant, good old-fashioned service.
  • Develop and support the team to talk about our food passionately and knowledgeably.
  • Create an environment where your team respects and supports each other, providing them with an opportunity to always strive to do their best for our customers and colleagues.
  • Establish a culture that prioritises the health and safety of your team members above all else.
• Costs of Local Distribution (COLD)
  • Deliver the agreed target for COLD within the local depot.
  • Relentlessly focus on labour, vehicle, depot and local marketing costs as principal levers.
  • Review performance monthly with the Regional Manager.
  • Ensure all agreed actions are executed to keep the depot on target.
• Growing Sales
  • Implement all national campaign activities for new and existing customers.
  • Ensure all CRM activities are executed.
  • Implement local growth initiatives to deliver agreed targets (sheltered housing, CSA training, etc.).
• Community Engagement
  • Engage and immerse yourself and your team within the local community to support further local sales growth.
  • Partner with appropriate community organisations, local hospitals and healthcare professionals, individuals and groups.

Essential Experience, Skills, and Abilities

• Establish exceptional relationships with customers.
• Demonstrable experience delivering sales and profitability targets, with a relentless focus on providing the best service.
• Experience leading a team, creating an engaged culture, and developing talent to achieve their true potential.
• Ability to interpret data to determine key levers for success.

Desirable Experience, Skills, and Abilities

• Retail, care, hospitality, or own business experience.
• Experience implementing and complying with Health & Safety processes.
• Experience managing employee consultation and implementing change initiatives.

Qualifications

• GCSE or equivalent Maths and English.

We encourage you to apply even if you’re not confident you meet all the essential criteria. You must have held a UK manual driving licence for at least 2 years. All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks.

What we offer

• Competitive salary – accredited Living Wage employer.
• 33 days holiday per year, including bank holidays.
• Option to purchase up to 5 additional days holiday per year.
• Discretionary annual bonus scheme.
• Pension scheme – employer matched contributions up to 4%.
• Life assurance scheme worth at least 1x annual salary.
• Free turkey or voucher at Christmas.
• apetito perks scheme including salary sacrifice options and retail discounts.

About us

Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their families and healthcare professionals. We are dedicated to making a real difference to our customers’ lives, bringing sunshine to their doors through good old-fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers’ needs. We operate as an ethical and sustainable organisation, working toward Net Zero by 2040 and are proud to be accredited Living Wage employers. We embrace inclusion, empowering individuals from diverse backgrounds to reach their full potential.