At a Glance
- Tasks: Supervise a dynamic office team to deliver exceptional customer service and support sales.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier with a commitment to quality.
- Benefits: Enjoy a competitive salary, generous holiday, bonus scheme, and pension contributions.
- Other info: Be part of an ethical organisation that values innovation and outstanding service.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Leadership potential, team engagement experience, and empathy for elderly customers are essential.
The predicted salary is between 30000 - 40000 € per year.
The new Office Supervisor for our Wiltshire Farm Foods territory covering Perth & Kinross must be passionate and have the energy and commitment to support the Retail Sales and Operations Manager to create an exemplar of outstanding performance in customer service and sales. As Office Supervisor you’ll supervise the office based team to deliver exceptional service to our customers via phone and email. Customer service and empathy for the needs of our predominately elderly customers is at the heart of what we do and you’ll need to be part of living those values.
This role is based at our offices/depot in Perth. £14.94 per hour + bonus + benefits. Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We’re dedicated to making a real difference to our customers’ lives, bringing sunshine to their doors through our commitment to provide good old-fashioned service.
Responsibilities:
- Supervise the office based teams to ensure all office tasks are completed accurately and on time.
- Engage with the team and ensure all targets are being met.
- Monitor performance, coach and support team members where required.
- Maintain dialogue with the Depot Operations Manager to ensure you are all working towards the company strategy and maximising all opportunities.
- Ensure Dynamics CRM is being used productively to grow the customer base.
- Manage the office team’s rotas and holidays and arrange cover where needed.
- Liaise with the Retail operations manager and Depot Operations Manager to highlight concerns or success.
Additional Responsibilities:
- Improve KPI performance
- New customer acquisition
- Prospect conversion
- Customer retention
- Sales and Growth
- Maximise the potential of our CRM (Customer Relationship Management) system
- Inbound / outbound calls
- Marketing letters
- Team training
- Create an exemplar with pace & urgency
- Exemplary customer service
- Local marketing best practice
- High operational standards, including Health & Safety and Audit Compliance
- Ensure execution is outstanding
- Professional standards
- Manage internal and external communication with apetito and franchisees.
Essential Qualifications:
- Good Leadership potential, with the ability to supervise and motivate your team
- Experience of people engagement / leading a team of up to 5 people.
- Passion, energy, and commitment
- Ambition to succeed
- Empathy to deal with our customers
- Ability to effectively promote WFF
- willingness to be ‘hands on’ and support the team in carrying out their roles e.g. tele‑sales and field marketing.
- Networking skills – ability to work well with colleagues and franchisees
- GCSE English and Maths – good understanding of written & oral English
Desirable Qualifications:
- Experience of the elderly market – an empathy for our customers
- Retail, care or franchising experience
Personal Qualities:
- Leading and Supervising
- Working with people
- Demonstrates an interest in and understanding of others
- Adapts to the team and builds team spirit
- Persuading and Influencing
- Makes a strong personal impression on others
- Gains clear agreement and commitment from others by persuading, convincing and negotiating
- Relating and Networking
- Establishes good relationships with customers and staff.
- Delivering results and meeting customer expectations
- Focuses on customer needs and satisfaction
- Sets high standards for quality and quantity
This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimum requirements set out under the UK Immigration Rules.
Benefits:
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme – employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
Office Supervisor in Perth employer: apetito UK
At Wiltshire Farm Foods, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Perth. Our commitment to employee growth is reflected in our comprehensive training programmes and the opportunity to make a meaningful impact on the lives of our elderly customers. With competitive salaries, generous holiday allowances, and a strong focus on ethical practices, we ensure that our team members feel valued and motivated to deliver outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Office Supervisor in Perth
✨Tip Number 1
Get to know the company! Research Wiltshire Farm Foods and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you fit right in with their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and team leadership. Role-play with a friend or use our resources to boost your confidence before the big day.
✨Tip Number 3
Show your passion! During interviews, share specific examples of how you've gone above and beyond in previous roles. This will demonstrate your commitment to exceptional customer service, which is key for this position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Office Supervisor in Perth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to support our team and make a difference in our customers' lives.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience, especially in customer service and team leadership. We love seeing how your skills align with what we do at Wiltshire Farm Foods!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us get a quick understanding of your fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Office Supervisor position. We can’t wait to hear from you!
How to prepare for a job interview at apetito UK
✨Know Your Customer
Understanding the needs of elderly customers is crucial for this role. Research common challenges they face and think about how you can empathise with their situation. This will show your commitment to providing exceptional service.
✨Showcase Your Leadership Skills
As an Office Supervisor, you'll need to motivate and engage your team. Prepare examples of how you've successfully led a team in the past, focusing on your ability to coach and support others to achieve targets.
✨Familiarise Yourself with CRM Systems
Since managing customer relationships is key, brush up on your knowledge of Dynamics CRM or similar systems. Be ready to discuss how you would use such tools to enhance customer acquisition and retention.
✨Demonstrate Your Passion and Energy
This role requires someone who is not just capable but also enthusiastic about making a difference. During the interview, let your passion shine through by sharing why you want to work with Wiltshire Farm Foods and how you align with their values.
