At a Glance
- Tasks: Deliver frozen meals and provide exceptional customer service to elderly and vulnerable customers.
- Company: Join a caring team dedicated to supporting the community.
- Benefits: Earn £13.45 per hour, enjoy 33 days holiday, and receive a discretionary bonus.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Must have a full UK driving licence and experience in customer service.
The predicted salary is between 13 - 14 £ per hour.
Flexible position, minimum 16 hours per week, up to 40 hours with notice. Deliver frozen Wiltshire Farm Foods meals, working within a coldstore at -20 °C wearing protective clothing. The role requires interaction with elderly and vulnerable customers and supports the office and picking teams.
Responsibilities
- Deliver frozen meals to customers in a timely manner.
- Pick orders within the coldstore.
- Use the app to update customer deliveries.
- Provide exceptional customer service at all times.
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits.
- Undertake pre‑shift inspection of your van.
- Drive safely, responsibly and within the law.
- Clean and refuel your van as and when needed.
- Contact the office with any discrepancies or delays.
- Maintain customer confidentiality.
- Assist the office and picking teams when required.
- Report health and safety, stock quality and mechanical issues.
- Help the team if another member is absent or on holiday.
Essential Qualifications
- Experience within a customer‑service‑based role.
- Full UK Manual Driving Licence held for at least 2 years.
- Basic computer literacy and ability to use phone apps.
- Evidence of work stability.
- Basic secondary education.
Desirable Qualifications
- Experience in a multi‑drop delivery role.
- Experience in a care‑based role.
- Warehouse experience.
- Health & Safety awareness.
Personal Qualities
- Friendly, approachable and reliable.
- Passionate about delivering excellent customer service.
- Good attendance and timekeeping.
Benefits
- Competitive salary, accredited Living Wage employer.
- £13.45 per hour + discretionary bonus.
- 33 days holiday per year.
Customer Delivery Driver/Picker in Grantham employer: apetito UK
At apetito UK, we pride ourselves on being an exceptional employer, particularly for those in the role of Customer Services Advisor. Located in Doncaster, our warm and supportive work culture prioritises empathy and understanding, especially when serving our elderly customers. We offer competitive pay, generous holiday allowances, and a bonus scheme, alongside ample opportunities for personal and professional growth within a company that values its employees and their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver/Picker in Grantham
✨Tip Number 1
Get to know the company! Research Wiltshire Farm Foods and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your delivery skills! Since this role involves driving and interacting with customers, consider doing mock deliveries with friends or family. This will boost your confidence and help you nail that customer service aspect.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work there. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Delivery Driver/Picker in Grantham
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service roles. We want to see how you've gone above and beyond for customers in the past, especially since you'll be interacting with elderly and vulnerable clients.
Be Clear About Your Driving Experience:Since a full UK Manual Driving Licence is essential, don’t forget to mention your driving experience. We’re looking for someone who’s been behind the wheel for at least 2 years, so let us know about your driving history!
Demonstrate Your Reliability:We value reliability and good attendance, so share examples that show you’re dependable. Whether it’s punctuality or consistency in your previous jobs, we want to know you can be counted on.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you!
How to prepare for a job interview at apetito UK
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Customer Delivery Driver/Picker. Familiarise yourself with the job description, especially the importance of customer service and safety in handling frozen meals. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since this role involves interacting with elderly and vulnerable customers, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your suitability for the position.
✨Demonstrate Your Reliability
Reliability is key in this role, so be ready to discuss your attendance and timekeeping record. If you have examples of how you've managed your time effectively or handled unexpected challenges, share those stories. This will reassure them that you can be counted on to deliver consistently.
✨Prepare for Practical Questions
Expect questions about driving safely and responsibly, as well as how you would handle discrepancies during deliveries. Brush up on your knowledge of health and safety regulations related to driving and food delivery. Being able to articulate your understanding will set you apart from other candidates.
