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- Tasks: Take customer orders and make friendly calls to elderly customers.
- Company: Join a caring team at Wiltshire Farm Foods, dedicated to excellent service.
- Benefits: Flexible hours, supportive environment, and the chance to make a difference.
- Other info: Great opportunity for personal growth and making meaningful connections.
- Why this job: Empower elderly customers with kindness while developing your communication skills.
- Qualifications: Experience in customer service and a confident phone manner required.
The predicted salary is between 12 - 15 £ per hour.
This position works 15 hours per week, any 2 days out of 6 days including bank holidays. The role is based at our Wiltshire Farm Foods office and involves taking customer orders over the phone or via the internet and making outbound courtesy calls to elderly customers. Customers are predominantly elderly and may rely on us for daily contact, so empathy, patience, kindness, friendliness, care and warmth are essential qualities.
Responsibilities
- Take telephone and internet orders and make outbound calls to customers and prospects.
- Support drivers with route planning for upcoming delivery rounds.
- Ensure each customer receives exemplary service on every contact.
- Update customer records and liaise with customer relatives as required.
- Explain how to cook, store and re‑order meals to meet customer needs.
- Prepare and distribute promotional literature and inform customers about new products or promotions.
- Identify and pursue new business opportunities.
- Share best practices with colleagues to continuously improve our service proposition.
- Promote the benefits of WFF healthy and nutritious meals to all customers.
Essential Qualifications
- Experience in a customer service role.
- Confident use of a personal computer to manage and process orders.
- Confident telephone manner.
- Great attention to detail and accuracy.
- Numerate and good written English; GCSE Maths.
Customer Service Advisor in Essex employer: apetito UK
Contact Detail:
apetito UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Essex
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wiltshire Farm Foods. Understand their values and what they stand for, especially their commitment to serving elderly customers with care and warmth. This will help you connect better during the conversation.
✨Tip Number 2
Practice your phone skills! Since this role involves taking orders over the phone, it’s crucial to sound friendly and confident. Try role-playing with a friend or family member to get comfortable with handling calls and answering questions.
✨Tip Number 3
Show off your empathy! During the interview, share examples of how you've demonstrated patience and kindness in previous roles. This is key for connecting with elderly customers who may rely on you for more than just orders.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and can help keep you top of mind as they make their decision.
We think you need these skills to ace Customer Service Advisor in Essex
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to connect with customers, especially the elderly. We want to see how you can bring warmth and kindness into your interactions.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate attention to detail, so make sure your writing is accurate and easy to read.
Share Relevant Experience: Don’t forget to mention any previous customer service roles you've had. We love to see how your past experiences can contribute to our mission of providing exemplary service.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at apetito UK
✨Know Your Customer
Before the interview, take some time to understand the customer base you'll be working with. Research the needs and preferences of elderly customers, as well as the importance of empathy and kindness in customer service. This will help you demonstrate your understanding of the role during the interview.
✨Showcase Your Experience
Be ready to discuss your previous customer service experience in detail. Think of specific examples where you've gone above and beyond for a customer or handled a challenging situation with patience and care. This will show that you have the qualities they’re looking for.
✨Practice Your Phone Skills
Since the role involves taking orders over the phone, practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable with the format. Remember, a friendly and warm tone can make all the difference!
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team culture, training opportunities, or how they measure success in this role. It shows your genuine interest in the position and helps you assess if it’s the right fit for you.