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- Tasks: Lead the digital experience for B2B customers and enhance ordering processes.
- Company: Join apetito, the UK's top food supplier for health and social care sectors.
- Benefits: Enjoy a collaborative work environment with a focus on ethical practices and sustainability.
- Why this job: Make a real impact by improving customer experiences and supporting vulnerable communities.
- Qualifications: Experience in product ownership, digital systems, and CRM platforms is essential.
- Other info: Work at our Trowbridge office at least 3 days a week.
The predicted salary is between 36000 - 60000 £ per year.
The B2B Digital Product Owner will oversee the digital experiences of our B2B customers. Owning the digital ordering process, encompassing both integrated orders and eB2B orders, as well as the Customer Relationship Experience.
This role involves further establishing HubSpot CRM in Care Homes and Education, and rolling it out to Healthcare and Customer Services.
The aim is to enhance customer experience by leveraging a comprehensive understanding of customer needs and behaviours.
Additionally, the role includes managing the continuous improvement and feature delivery of the current eB2B, and overseeing the transition to a new digital ordering platform, and embedding a UK feature team into a global platform team.
Based at our Trowbridge head office at least 3 days per week.
apetito is the UK’s leading food supplier to the health and social care sectors serving more than 1,300 care homes, health care and education settings.
Our meals are expertly crafted by our dieticians and chefs, and then frozen to lock in the goodness.
Wiltshire Farm Foods, our sister company, is the UK’s largest ready meal supplier cooking and delivering over 330 different delicious frozen ready meals across the UK.
Responsibilities
- Product Vision & Strategy
- Develop and maintain a product vision and strategy for the digital ordering and customer relationship experiences.
- Align the product vision with the overall strategic goals of apetito and ensure it delivers a competitive advantage by producing products that delight customers.
- Define and prioritize the product backlog, ensuring the most valuable features and enhancements are delivered.
- Digital Ordering System Management
- Prioritize Development of Existing Ordering System Being Sunset
- Collaborate with the operational team to manage and support the development of the current ordering system during its sunset phase.
- Deliver value through the pragmatic delivery of high value features.
- Ensure smooth operation and transition planning for users of the current system.
- Manage transition to new eB2B platform
- Work closely with key business stakeholders to help shape a product vision for a future digital ordering experience that aligns with business goals and customer needs.
- Gather and prioritize requirements from various stakeholders to inform the system’s design and functionality.
- Undertake review and gap analysis of current eB2B platform and known future platform.
- Own and Deliver Continuous Improvement of the New eB2B
- Take ownership for the UK of the new digital ordering system once it is live, ensuring its ongoing optimization and enhancement.
- Monitor system performance, collect user feedback, and implement improvements to enhance user experience and operational efficiency.
- Collaborate with international colleagues to share ideas, insights, and opportunities to contribute towards the betterment of the platform.
- Prioritize Development of Existing Ordering System Being Sunset
- Integrated Orders
- Gain understanding and insights of current integrated EDI orders being placed via bedside ordering systems.
- Own the digital ordering experience for customers placing integrated orders.
- HubSpot CRM Management
- Own the experience and value delivery of HubSpot CRM in Care Homes and Education.
- Collaborate with project team and external partner to support the successful roll out HubSpot CRM to Healthcare and Customer Services, considering their specific requirements.
- Work with operational partners to understand the challenges and opportunities, to build a backlog of improvements and features to deliver to CRM.
Essential Qualifications
- Proven experience as a Product Owner or similar role, with a focus on digital ordering systems and CRM platforms.
- Strong understanding of digital ordering systems, e-commerce platforms, and CRM technologies.
- Experience using software development management tools such as Jira.
- Experience of analysing data to identify trends and areas for improvement.
- Presentation skills.
- Organisational and time management skills.
- Excellent verbal and written communication skills.
Desirable Qualifications
- Degree or equivalent.
- Working knowledge of Agile Methodology.
- Certified SCRUM Product Owner.
- Experience with HubSpot CRM.
- Experience of carrying out quantitative and qualitative research.
Personal Qualities
- Influence and negotiate with stakeholders at all levels.
- Collaborate effectively with cross-functional teams.
- Ability to manage external agencies and develop good, effective working relationships.
- Takes initiative.
- Good problem solver with a can-do attitude.
- High level of attention to detail.
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we’re on a mission to build an inclusive workplace where everyone reaches their full potential.
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Digital Product Owner employer: apetito UK
Contact Detail:
apetito UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Product Owner
✨Tip Number 1
Familiarize yourself with the digital ordering systems and CRM platforms that apetito uses. Understanding these tools will not only help you in interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with current or former employees of apetito, especially those in product management or digital roles. They can provide valuable insights into the company culture and expectations for the Digital Product Owner position.
✨Tip Number 3
Showcase your experience with Agile methodologies and SCRUM practices during discussions. Highlighting your familiarity with these frameworks will align well with the company's operational style and needs.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved customer experiences in previous roles. Being able to articulate your impact on user satisfaction will resonate well with apetito's mission to enhance customer relationships.
We think you need these skills to ace Digital Product Owner
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Digital Product Owner position. Tailor your application to highlight your relevant experience in digital ordering systems and CRM platforms.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven experience as a Product Owner or in similar roles. Be specific about your work with digital ordering systems, e-commerce platforms, and any experience with HubSpot CRM.
Showcase Your Skills: Make sure to showcase your strong communication skills, organizational abilities, and problem-solving capabilities. Provide examples of how you've influenced stakeholders and collaborated with cross-functional teams in previous roles.
Tailor Your Application: Customize your cover letter to reflect your understanding of apetito's mission and values. Mention your passion for service and commitment to ethical standards, as these align with the company's goals.
How to prepare for a job interview at apetito UK
✨Understand the Product Vision
Make sure you have a clear understanding of the product vision and strategy for the digital ordering and customer relationship experiences. Be prepared to discuss how your experience aligns with apetito's goals and how you can contribute to enhancing customer satisfaction.
✨Showcase Your CRM Knowledge
Since this role involves managing HubSpot CRM, be ready to demonstrate your familiarity with CRM platforms. Share specific examples of how you've successfully implemented or improved CRM systems in previous roles, especially in care homes or education settings.
✨Highlight Your Agile Experience
Given the emphasis on Agile methodology, be prepared to discuss your experience working in Agile environments. Talk about how you've prioritized backlogs, collaborated with cross-functional teams, and delivered high-value features in past projects.
✨Prepare for Stakeholder Engagement
This role requires influencing and negotiating with stakeholders at all levels. Think of examples where you've successfully managed stakeholder relationships and how you navigated challenges to achieve project goals. This will showcase your ability to collaborate effectively.
