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- Tasks: Lead a team to ensure outstanding customer service and operational excellence.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier dedicated to making a difference.
- Benefits: Enjoy a competitive salary, 33 days holiday, bonuses, and staff discounts.
- Why this job: Grow your management skills while making a positive community impact in a supportive environment.
- Qualifications: Supervisory experience, strong communication skills, and a full UK driving license required.
- Other info: Be part of a family-owned business committed to sustainability and inclusion.
This role is 40 hours per week, working any 5 in 6 days (closed Sundays). The Depot Operations Supervisor reports to the Retail Sales & Operations Manager (RSOM), who has overall responsibility for the depot and service across:
- Customer Services
- Delivery fleet
- Cold store Warehouse
£14.00 per hour + bonus + benefits. Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK, primarily to the elderly, their family members, and healthcare professionals. We are dedicated to making a real difference to our customers' lives by bringing sunshine to their doors through our commitment to provide good old-fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Key Responsibilities:
- Be an integral member of the leadership team, modelling passion and commitment to outstanding customer service.
- Drive the delivery of established processes and operational standards.
- Monitor team performance against daily, weekly, and monthly targets.
- Develop operational performance and team skills.
- Manage health & safety, stock, delivery fleet, and facilities.
- Participate in day-to-day tasks, including deliveries (full UK driving license essential).
This role offers an opportunity to grow management skills and gain diverse business delivery experience.
Essential Skills & Experience:
- Supervisory experience leading and motivating teams.
- Strong communication and customer service skills.
- Confidence with IT systems.
- Influencing and KPI understanding.
- Problem-solving skills.
- Full UK manual driving license held for at least 2 years.
Desirable Skills & Experience:
- Experience in retail, wholesale, customer service, or logistics.
- Knowledge of P&L and budget management.
- Health & safety and food safety training.
- Coaching and team development experience.
- Operational policies implementation experience.
Personal Qualities:
- Positive, can-do attitude with tenacity.
- Team player with leadership qualities.
- Strong communicator and trustworthy leader.
- Accountable, standards-driven, and relationship builder.
- Passionate about community impact and customer focus.
- Energetic, committed, and ambitious.
- Willing to be hands-on, including driving or warehouse tasks.
Benefits include a competitive salary (Living Wage), 33 days holiday, bonus scheme, pension, life assurance, Christmas vouchers, and staff discounts. As a family-owned business, we pride ourselves on making a difference, developing health-oriented products, supporting British agriculture, and reaching Net Zero by 2040. We value inclusion and aim to create an inclusive workplace where everyone can reach their potential.
Depot Operations Supervisor (WFF) employer: apetito UK
Contact Detail:
apetito UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Depot Operations Supervisor (WFF)
✨Tip Number 1
Familiarise yourself with the core values and mission of Wiltshire Farm Foods. Understanding their commitment to customer service and community impact will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Highlight any previous supervisory experience you have, especially in customer service or logistics. Be ready to discuss specific examples of how you've motivated teams and improved operational performance, as this is crucial for the Depot Operations Supervisor role.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills. Think of scenarios where you've successfully tackled challenges in a team setting, particularly those related to health and safety or operational efficiency, as these are key aspects of the job.
✨Tip Number 4
Since the role involves hands-on tasks, be ready to discuss your willingness to engage in various operational duties, including driving and warehouse tasks. Showing enthusiasm for being actively involved can set you apart from other candidates.
We think you need these skills to ace Depot Operations Supervisor (WFF)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory experience and skills that align with the role of Depot Operations Supervisor. Emphasise your leadership qualities, customer service skills, and any experience in logistics or retail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your commitment to operational excellence. Mention specific examples from your past experiences that demonstrate your ability to lead teams and meet targets.
Highlight Relevant Skills: In your application, clearly outline your problem-solving skills, IT proficiency, and understanding of KPIs. These are essential for the role, so make sure they stand out in your written materials.
Showcase Personal Qualities: The job description mentions personal qualities like being a team player and having a positive attitude. Use your application to convey these traits through anecdotes or examples that illustrate your character and work ethic.
How to prepare for a job interview at apetito UK
✨Show Your Leadership Skills
As a Depot Operations Supervisor, you'll be part of the leadership team. Be prepared to discuss your previous supervisory experience and how you've motivated teams in the past. Share specific examples that highlight your ability to lead and inspire others.
✨Demonstrate Customer Service Commitment
This role is all about outstanding customer service. Think of instances where you've gone above and beyond for customers. Be ready to explain how you would model this commitment within the team and ensure that customer satisfaction remains a top priority.
✨Know Your KPIs
Understanding key performance indicators (KPIs) is crucial for this position. Familiarise yourself with common KPIs in operations and logistics. Be prepared to discuss how you have used KPIs to drive performance and improve processes in your previous roles.
✨Be Hands-On and Practical
The job requires a hands-on approach, including driving and warehouse tasks. Show your willingness to get involved in day-to-day operations. Discuss any relevant experience you have with logistics or delivery, and express your enthusiasm for being actively engaged in all aspects of the role.
