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- Tasks: Lead training programmes to elevate customer service and drive team performance.
- Company: Join Wiltshire Farm Foods, a leader in customer experience with a supportive culture.
- Benefits: Enjoy a competitive salary, company car, generous holiday, and bonus scheme.
- Other info: Dynamic role with travel opportunities and excellent career growth potential.
- Why this job: Make a real impact on customer satisfaction while developing your leadership skills.
- Qualifications: Experience in customer service training and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
This full-time role (37.5 hours per week, Monday to Friday, 8:30 am–5:00 pm) is a brand-new Customer Experience Training Manager position at Wiltshire Farm Foods. It is regional-field based, supporting WFF depots across the UK. The role requires a minimum of four days per week in the field with one day working from home. A company car is provided to enable travel.
Primary Responsibilities
- Define Service Excellence – create a clear and inspiring vision of outstanding service tailored to our customer base.
- Training & Coaching – design and deliver engaging training programmes to front-line teams, including telephone and delivery driver crews.
- Sales Skills Development – equip Customer Service Advisors with upselling and cross-selling skills.
- Learning Materials Development – collaborate with colleagues and suppliers to produce high-quality training materials.
- Mystery Shopping – implement and manage a mystery shop programme, using insights to drive performance.
- Demonstrate Commercial Impact – prove the training function’s commercial value to build a business case for national expansion.
- Stakeholder Collaboration – partner with key internal teams to align service strategy and performance improvement initiatives.
- Customer Experience Evolution – stay ahead of industry trends and competitor activity to continuously evolve our service offering.
- Performance Monitoring – track service metrics, customer feedback, and training outcomes to inform strategy and report to leadership.
- Culture Champion – foster a passion for service, food, and customer care so every interaction brightens the customer’s day.
Skills & Experience
- Proven experience in training customer service.
- Proven experience in customer service leadership or service design.
- Strong coaching and communication skills with a warm and engaging style.
- Ability to travel regionally and sometimes nationally.
- Experience in food, home delivery or adult social care sectors is a plus.
- You must have held a UK manual driving licence for at least two years.
- All offers of employment are subject to a driving assessment and driving licence checks.
Personal Qualities
- Inspiring – able to motivate and energise teams to deliver exceptional service.
- Warm & Approachable – builds trust and rapport across diverse teams.
- Strategic Thinker – balances day-to-day coaching with long-term service evolution.
- Resilient & Adaptable – thrives in a fast-paced, national role with frequent travel.
- Collaborative – works effectively across multiple teams and stakeholders.
- Positive & Uplifting – brings humour, optimism, and energy to every interaction.
- Commercially Aware – understands how service excellence drives loyalty and growth.
Benefits
- Competitive salary – accredited Living Wage employer.
- Company car.
- 25 days holiday per year, plus bank holidays.
- Option to purchase up to five additional days of holiday per year.
- Generous annual bonus scheme.
- Pension scheme with employer-matched contributions up to 4%.
- Life assurance scheme worth two times annual salary.
- Free turkey or voucher at Christmas.
- Perkbox scheme including salary sacrifice options and retail discounts.
Customer Experience Training Manager employer: apetito UK
Contact Detail:
apetito UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Training Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer service philosophy and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in training and coaching can elevate their customer experience. Use specific examples from your past roles to demonstrate your impact and show them you’re the right fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the team at Wiltshire Farm Foods.
We think you need these skills to ace Customer Experience Training Manager
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can inspire and energise teams to deliver exceptional service, so share examples of how you've done this in the past!
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your training and coaching experience, as well as any relevant industry knowledge that aligns with our mission at Wiltshire Farm Foods.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Wiltshire Farm Foods!
How to prepare for a job interview at apetito UK
✨Know Your Customer Experience
Make sure you understand what exceptional customer experience means for Wiltshire Farm Foods. Research their service offerings and think about how you can define service excellence in your own words. Be ready to share examples of how you've previously created inspiring visions for customer service.
✨Showcase Your Training Skills
Prepare to discuss your experience in designing and delivering training programmes. Bring along specific examples of successful training sessions you've led, especially those that involved coaching front-line teams. Highlight any innovative methods you've used to engage participants.
✨Demonstrate Commercial Awareness
Be prepared to talk about how service excellence impacts customer loyalty and business growth. Think of ways you can prove the commercial value of training initiatives. This could include metrics or case studies from your past roles that demonstrate a positive impact on sales or customer satisfaction.
✨Emphasise Collaboration and Adaptability
Since this role involves working with various stakeholders, be ready to discuss how you've successfully collaborated with different teams in the past. Share examples of how you've adapted your approach based on feedback or changing circumstances, showcasing your resilience and strategic thinking.