At a Glance
- Tasks: Deliver frozen meals and provide exceptional customer service while working in a coldstore environment.
- Company: Join apetito UK, the largest ready-meal supplier dedicated to making a real difference in people's lives.
- Benefits: Enjoy competitive pay, 33 days holiday, a bonus scheme, and perks like retail discounts.
- Why this job: Be the face of our business, meet amazing people, and contribute to a meaningful cause.
- Qualifications: Must have a full UK manual driving licence and experience in customer service; friendly and reliable attitude required.
- Other info: Flexible hours, opportunities for personal development, and a commitment to sustainability.
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This position is working 16 hours per week, any 2 in 6 days including bank holidays.
Our drivers are the face of our business and their interaction with our customers is crucial to our success.
In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.
Along with this, you will be working within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary.
You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business.
We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy.
£12.60 per hour + bonus + company benefits.
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.
We\’re dedicated to making a real difference to our customers\’ lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.
Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers\’ needs.
This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
- Deliver frozen meals to our customers in a timely manner
- Picking orders within the coldstore
- Using our app to update customers deliveries
- Delivering exceptional customer service at all times
- Undertake pre-shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Helping the office team and picking team when required
- Reporting health and safety, stock quality and mechanical issues
- Assist the team if another member of the team is absent or on holiday
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
Essential
- Experience within a customer service-based role
- Full UK Manual Driving Licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
Desirable
- Experience of multi-drop delivery role
- Experience within a care-based role
- Warehouse experience
- Health & Safety awareness
Personal Qualities
- Friendly, approachable and reliable
- Passionate about delivering excellent customer service
- Good attendance and timekeeping
You must have held a UK manual driving licence for at least 2 years.
All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks.
As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic. DBS Disclosure.
The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.
Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme – employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.
We develop a range of products designed to enhance health and well-being for all our customers.
We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.
We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.
Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.
Learn more about apetito’s commitment to a more sustainable future.
We embrace inclusion, empowering individuals from diverse backgrounds.
Our commitment to making a real difference extends to customers, communities, and staff and we\’re on a mission to build an inclusive workplace where everyone reaches their full potential.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Food and Beverage Manufacturing
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Customer Delivery Driver/Picker employer: apetito UK
Contact Detail:
apetito UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver/Picker
✨Tip Number 1
Familiarise yourself with the company and its values. Apetito is passionate about making a real difference in people's lives, so showing that you share this passion during your interactions can set you apart.
✨Tip Number 2
Highlight your customer service skills in conversations. Since you'll be the face of the business, demonstrating your ability to connect with customers and provide exceptional service will be crucial.
✨Tip Number 3
Be prepared to discuss your experience with cold environments or similar roles. Mentioning any relevant experience can reassure the hiring team that you're ready for the chilly conditions of the coldstore.
✨Tip Number 4
Show your willingness to be flexible and help out other teams. Apetito values teamwork, so expressing your readiness to assist colleagues can demonstrate your commitment to the company's collaborative culture.
We think you need these skills to ace Customer Delivery Driver/Picker
Some tips for your application 🫡
Highlight Customer Service Experience: Since this role is heavily focused on customer interaction, make sure to emphasise any previous experience in customer service. Share specific examples of how you went above and beyond for customers in past roles.
Showcase Driving Skills: Clearly state your driving experience, especially if you have held a UK manual driving licence for over two years. Mention any relevant driving roles or responsibilities that demonstrate your ability to drive safely and responsibly.
Demonstrate Teamwork: This position requires working as part of a wider team. Include examples of how you've successfully collaborated with others in previous jobs, particularly in fast-paced or challenging environments.
Express Passion for the Role: Convey your enthusiasm for delivering meals and making a difference in customers' lives. A personal touch about why you want to work for apetito and how you align with their values can make your application stand out.
How to prepare for a job interview at apetito UK
✨Show Your Customer Service Skills
As a Customer Delivery Driver/Picker, you'll be the face of the company. Highlight your previous customer service experience and share examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Team Spirit
This role requires working closely with the office and picking teams. Be prepared to discuss how you’ve collaborated with others in previous jobs and how you can contribute to a positive team environment.
✨Familiarise Yourself with the Role
Understand the specifics of the job, including working in cold conditions and delivering meals. Mention any relevant experience you have, such as multi-drop delivery or working in a warehouse, to show you're ready for the challenges.
✨Emphasise Reliability and Punctuality
The company values good attendance and timekeeping. Be sure to convey your reliability in previous roles and how you manage your time effectively to meet deadlines.