At a Glance
- Tasks: Deliver frozen meals and provide exceptional customer service while working in a coldstore environment.
- Company: Join apetito UK, the largest ready-meal supplier dedicated to making a real difference in people's lives.
- Benefits: Enjoy competitive pay, 33 days holiday, a bonus scheme, and perks like retail discounts.
- Other info: Flexible hours, team movement encouraged, and a commitment to sustainability and inclusion.
- Why this job: Be the face of our business, meet amazing people, and contribute to a meaningful cause.
- Qualifications: Must have a full UK manual driving licence and experience in customer service; care experience is a plus.
This position works 24 hours per week, any 3 in 6 days including bank holidays.
Our drivers are the face of our business and their interaction with our customers is crucial to our success.
In this role you will deliver frozen Wiltshire Farm Foods meals and bring sunshine to our customers’ doors (no matter what the weather is doing). You will enjoy meeting people and always be willing to go above and beyond what is expected.
Working within our coldstore that runs at a chilly -20ºc, you will be provided with protective clothing and breaks to warm up and have a hot drink when necessary.
You will work as part of the wider team, always looking to help out the office team, and we encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business.
£13.45 per hour + bonus + company benefits.
Responsibilities
- Deliver frozen meals to our customers in a timely manner
- Pick orders within the coldstore
- Use our app to update customers’ deliveries
- Deliver exceptional customer service at all times
- Undertake pre‑shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Help the office team and picking team when required
- Report health and safety, stock quality and mechanical issues
- Assist the team if another member is absent or on holiday
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
Essential Requirements
- Experience within a customer service‑based role
- Full UK manual driving licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
Desirable Requirements
- Experience of multi‑drop delivery role
- Experience within a care‑based role
- Warehouse experience
- Health & Safety awareness
Personal Qualities
- Friendly, approachable and reliable
- Passionate about delivering excellent customer service
- Good attendance and timekeeping
Benefits
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including bank holidays
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme – employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
You must have held a UK manual driving licence for at least 2 years.
All offers of employment are subject to a driving assessment, driving licence checks and basic DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS Disclosure.
Customer Delivery Driver/Picker in Witham employer: apetito UK
At apetito UK, we pride ourselves on being an exceptional employer that values our employees and their contributions. Our Customer Delivery Driver/Picker role offers a competitive salary, generous holiday allowance, and a supportive work culture that encourages personal development and teamwork. With a commitment to making a real difference in the lives of our customers, you will find meaningful work in a family-owned business that prioritises ethical practices and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver/Picker in Witham
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Since apetito is dedicated to making a real difference in people's lives, showing that you share this passion during your interactions can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills in conversations or interviews. As a Customer Delivery Driver/Picker, your ability to connect with customers and provide exceptional service is crucial, so be ready to share examples of how you've excelled in similar roles.
✨Tip Number 3
Demonstrate your adaptability and teamwork skills. Since the role involves working closely with both the office and picking teams, mentioning any past experiences where you successfully collaborated with others will show that you're a great fit for their team-oriented culture.
✨Tip Number 4
Prepare to discuss your driving experience and safety awareness. Given that the role requires a full UK Manual Driving Licence and involves driving safely, being able to talk about your driving history and commitment to road safety will reassure them of your reliability.
We think you need these skills to ace Customer Delivery Driver/Picker in Witham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and delivery roles. Emphasise any previous work with vulnerable populations, as this is crucial for the Customer Delivery Driver/Picker position.
Craft a Strong Cover Letter:In your cover letter, express your passion for delivering excellent customer service. Mention your willingness to go above and beyond, as well as your ability to work in cold environments, which is essential for this role.
Highlight Relevant Skills:Clearly outline your skills that match the job description, such as driving experience, basic computer literacy, and teamwork. Use specific examples to demonstrate how you've successfully used these skills in past roles.
Proofread Your Application:Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for this position.
How to prepare for a job interview at apetito UK
✨Show Your Customer Service Skills
As a Customer Delivery Driver/Picker, you'll be the face of the company. Highlight your previous customer service experience and share examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Team Spirit
This role requires working closely with the office and picking teams. Be prepared to discuss how you’ve collaborated with others in previous jobs and how you can contribute to a positive team environment.
✨Familiarise Yourself with the Role
Understand the specifics of the job, such as delivering frozen meals and working in a coldstore. Mention any relevant experience you have, like multi-drop deliveries or working in a warehouse, to show you're ready for the challenges.
✨Emphasise Reliability and Safety
Since this role involves driving and working with vulnerable customers, it's crucial to convey your commitment to safety and reliability. Discuss your driving record and any health and safety training you've completed.
