At a Glance
- Tasks: Deliver frozen meals and provide exceptional customer service while brightening customers' days.
- Company: Join a caring company dedicated to delivering joy to customers' doors.
- Benefits: Competitive salary, generous holiday allowance, pension scheme, and festive perks.
- Other info: Work with a friendly team and enjoy opportunities for personal growth.
- Why this job: Make a real difference in people's lives while enjoying a dynamic work environment.
- Qualifications: Customer service experience and a full UK driving licence required.
The predicted salary is between 30000 - 40000 € per year.
This position requires 40 hours per week, any five days out of six including bank holidays and Saturdays. You will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers' doors regardless of the weather. You should enjoy meeting people and be willing to go above and beyond what is expected. In addition, you may be asked to cover coldstore holidays at a temperature of 20°C. Protective clothing will be provided along with breaks to warm up and have a hot drink when needed.
Responsibilities
- Deliver frozen meals to customers in a timely manner
- Pick orders within the coldstore
- Use our app to update customer deliveries
- Provide exceptional customer service at all times
- Undertake pre‑shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Help the office team and picking team when required
- Report health and safety, stock quality and mechanical issues
- Assist the team if another member is absent or on holiday
- Carry out local marketing activities such as leaflet door‑drops and sheltered housing visits to attract new customers
Essential Requirements
- Experience within a customer‑service based role
- Full UK manual driving licence held for at least two years
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
Desirable Requirements
- Experience in a multi‑drop delivery role
- Experience within a care‑based role
- Warehouse experience
- Health & Safety awareness
Personal Qualities
- Friendly, approachable and reliable
- Passionate about delivering excellent customer service
- Good attendance and timekeeping
Additional Information
All offers of employment are subject to a driving assessment, driving licence checks and basic DBS checks. This role involves working with elderly and vulnerable customers and is exempt from the Rehabilitation of Offenders Act 1974; a basic DBS Disclosure is required.
Benefits
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including bank holidays (considered normal working days)
- Option to purchase up to five additional holiday days per year
- Discretionary annual bonus scheme
- Pension scheme – employer matched contributions up to 4%
- Life assurance scheme worth at least 1× annual salary
- Free voucher at Christmas
- Apetito perks scheme including salary sacrifice options and retail discounts
Customer Delivery Driver/Picker employer: apetito UK
At Wiltshire Farm Foods, we pride ourselves on being an exceptional employer, offering a competitive salary and a generous holiday allowance of 33 days per year, including bank holidays. Our supportive work culture fosters employee growth through training and development opportunities, while our commitment to customer service ensures that every day is rewarding as you bring joy to our customers' homes. With additional perks like a discretionary bonus scheme and retail discounts, working with us means being part of a caring team dedicated to making a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver/Picker
✨Tip Number 1
Get to know the company! Research Wiltshire Farm Foods and understand their values. This will help you connect with the team during interviews and show that you're genuinely interested in bringing sunshine to their customers' doors.
✨Tip Number 2
Practice your delivery skills! Since this role involves driving and customer interaction, consider doing mock deliveries with friends or family. This will help you feel more confident when it comes to showcasing your customer service skills.
✨Tip Number 3
Be ready for the unexpected! The job might require you to cover for others or deal with delays. Think of examples from your past experiences where you've gone above and beyond, and be prepared to share those stories during your interview.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Customer Delivery Driver/Picker
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share why you’re passionate about delivering excellent customer service and how you enjoy meeting new people.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially in customer service or delivery roles. We love seeing how your past experiences can bring value to our team, so connect the dots for us!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Customer Delivery Driver/Picker role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at apetito UK
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Customer Delivery Driver/Picker. Familiarise yourself with the job description, especially the importance of customer service and timely deliveries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this job involves meeting customers regularly, be prepared to discuss your experience in customer service. Think of specific examples where you've gone above and beyond for a customer. This will demonstrate your friendly and approachable nature, which is key for this position.
✨Demonstrate Safety Awareness
Driving safely and responsibly is crucial for this role. Be ready to talk about your driving experience and any safety protocols you follow. Mention your understanding of health and safety regulations, especially when working with vulnerable customers, as this will highlight your reliability.
✨Prepare for Practical Scenarios
You might be asked how you would handle certain situations, like delays in deliveries or issues with your van. Think through potential scenarios and how you would resolve them. This shows that you can think on your feet and are ready to tackle challenges head-on.
