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- Tasks: Deliver frozen meals and provide exceptional customer service while working in a chilly environment.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier with a passion for service.
- Benefits: Earn £12.60 per hour plus bonuses, enjoy 33 days holiday, and access retail discounts.
- Why this job: Make a real difference in people's lives while enjoying flexible work and personal development.
- Qualifications: Customer service experience and a full UK manual driving licence required.
- Other info: Be part of an inclusive team dedicated to ethical practices and community impact.
Overview
This position is working 25 hours per week, any 5 in 7 days including bank holidays. Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers\’ doors regardless of the weather. You will enjoy meeting people and be willing to go above and beyond what is expected. You will work within our coldstore that runs at -20ºC. Protective clothing will be provided along with breaks to warm up and have a hot drink when necessary. You will work as part of the wider team, helping out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business. We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy. View our latest TV ad. £13.05 per hour (£13.45 per hour from 1st May 2026) + bonus + company benefits. Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different frozen meals across the UK, primarily to the elderly, their family members and healthcare professionals. We aim to make a real difference to our customers’ lives by bringing sunshine to their doors with good old-fashioned service. Our pride drives us to innovate and improve, ensuring our products and service exceed our customers’ needs. We are an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities
- Deliver frozen meals to our customers in a timely manner
- Picking orders within the coldstore
- Using our app to update customers deliveries
- Delivering exceptional customer service at all times
- Undertake pre-shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Help the office team and picking team when required
- Reporting health and safety, stock quality and mechanical issues
- Assist the team if another member of the team is absent or on holiday
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
Essential
- Experience within a customer service-based role
- Full UK Manual Driving Licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
Desirable
- Experience of multi-drop delivery role
- Experience within a care-based role
- Warehouse experience
- Health & Safety awareness
Personal Qualities
- Friendly, approachable and reliable
- Passionate about delivering excellent customer service
- Good attendance and timekeeping
Other requirements
You must have held a UK manual driving licence for at least 2 years.
All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS disclosure. The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order provide that certain convictions and cautions are considered ‘protected’. Guidance on disclosures can be found on the Ministry of Justice website. This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimum requirements set out under the UK Immigration Rules.
Benefits
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including bank holidays
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme – employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
As a family-owned business, we take pride in being a company that makes a real difference and is dedicated to creating outstanding meals. We develop products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people. We proudly support British food and farming, focusing on ethical and sustainable produce in alignment with our Net Zero by 2040 goal. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. Learn more about apetito’s commitment to a sustainable future. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff; we are on a mission to build an inclusive workplace where everyone reaches their full potential.
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Customer Delivery Driver/Picker employer: apetito UK
Contact Detail:
apetito UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver/Picker
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wiltshire Farm Foods. Understand their mission and values, especially their commitment to customer service and sustainability. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your delivery skills! Since you'll be the face of the business, think about how you can showcase your customer service abilities during the interview. Maybe role-play some scenarios where you go above and beyond for a customer. This will demonstrate your passion for delivering excellent service.
✨Tip Number 3
Be ready to talk about teamwork! The job involves working closely with both the office and picking teams. Prepare examples of how you've collaborated with others in previous roles. This will highlight your flexibility and willingness to help out wherever needed.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Wiltshire Farm Foods site. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join the team!
We think you need these skills to ace Customer Delivery Driver/Picker
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share why you’re passionate about delivering excellent customer service and how you can bring a bit of sunshine to our customers' doors.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in customer service or delivery roles. We love seeing how your past experiences can contribute to our mission of making a difference in people's lives with our meals.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure to answer any questions directly and avoid unnecessary fluff. This helps us get to know you better without sifting through too much info!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need to complete your application. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at apetito UK
✨Know Your Customer Service Skills
Make sure you can highlight your experience in customer service. Think of specific examples where you've gone above and beyond for a customer, as this role is all about delivering exceptional service.
✨Familiarise Yourself with the Role
Read up on what it means to be a Customer Delivery Driver/Picker. Understand the importance of timely deliveries and how to handle the coldstore environment. This will show that you're genuinely interested in the position.
✨Prepare for Practical Questions
Expect questions about driving safely and responsibly, as well as how you would handle various delivery scenarios. Brush up on your knowledge of health and safety regulations, especially since you'll be working with vulnerable customers.
✨Show Your Team Spirit
This role requires teamwork, so be ready to discuss how you’ve collaborated with others in past jobs. Share examples of how you’ve helped out colleagues or contributed to a positive team environment.
