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- Tasks: Deliver frozen meals and provide exceptional customer service while working in a chilly environment.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier with a focus on customer care.
- Benefits: Earn £12.60 per hour, enjoy 33 days holiday, and access exclusive perks.
- Why this job: Make a real difference by bringing joy to customers' doors and enhancing their lives.
- Qualifications: Customer service experience and a full UK manual driving licence required.
- Other info: Flexible hours, opportunities for personal development, and a supportive team culture.
Working 16 hours per week, any 2 in 6 days including bank holidays.
Our drivers are the face of our business and their interaction with customers is crucial to our success. In this role you will deliver frozen Wiltshire Farm Foods meals and bring sunshine to customers’ doors (no matter the weather). You will work in a coldstore at -20ºC, wearing protective clothing and taking breaks to warm up and have a hot drink when necessary.
We’re passionate about making a real difference to people’s lives with delicious and nutritious meals for everyone.
Responsibilities
- Deliver frozen meals to customers in a timely manner
- Pick orders within the coldstore
- Use our app to update customer deliveries
- Deliver exceptional customer service at all times
- Undertake pre-shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Report health and safety, stock quality and mechanical issues
- Assist the team if another member is absent or on holiday
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
Essential Qualifications
- Experience within a customer service‑based role
- Full UK Manual Driving Licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
- Must have held a UK manual driving licence for at least 2 years
Desirable Qualifications
- Experience of multi‑drop delivery role
- Experience within a care‑based role
- Warehouse experience
- Health & Safety awareness
Personal Qualities
- Friendly, approachable and reliable
- Passionate about delivering excellent customer service
- Good attendance and timekeeping
Salary and Benefits
£13.05 per hour from 1st January 2026 (£13.45 per hour from 1st May 2026) + bonus + company benefits.
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme – employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- Access to employee benefits including Perkbox with salary sacrifice options and retail discounts
Legal and Screening Requirements
All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS Disclosure. The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provide that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website. This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimum requirements set out under the UK Immigration Rules.
About Wiltshire Farm Foods
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready‑meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We are dedicated to making a real difference to our customers’ lives, by bringing sunshine to their doors through our commitment to provide good old‑fashioned service. We continuously innovate and improve, ensuring our products and service exceed our customers\’ needs. We are an ethical and sustainable organisation that believes in doing the right thing.
We support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff, and we’re on a mission to build an inclusive workplace where everyone reaches their full potential.
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Customer Delivery Driver/Picker employer: apetito UK
Contact Detail:
apetito UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver/Picker
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wiltshire Farm Foods. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the business, think about how you can go above and beyond for customers. Prepare some examples of times you've delivered exceptional service in the past to share during your chat.
✨Tip Number 3
Be ready to talk about teamwork! This role involves working closely with others, so think of instances where you've collaborated effectively. Highlight your flexibility and willingness to help out when needed – it shows you're a team player!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Delivery Driver/Picker
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share why you’re passionate about delivering excellent customer service and how you enjoy meeting new people.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in customer service or delivery roles. We love seeing how your past experiences can bring value to our team, so connect the dots for us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the Customer Delivery Driver/Picker role. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at apetito UK
✨Know the Company
Before your interview, take some time to research Wiltshire Farm Foods. Understand their mission of delivering good old-fashioned service and how they make a difference in customers' lives. This will help you connect your answers to their values during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or handled a difficult situation with grace.
✨Dress for the Role
Even though you'll be working in a coldstore, it's important to present yourself well during the interview. Wear smart-casual attire that reflects your professionalism while also being comfortable. This shows that you respect the opportunity and are serious about the role.
✨Prepare for Practical Questions
Expect questions related to driving safely, handling deliveries, and using technology like apps. Brush up on your knowledge of health and safety regulations, as well as any relevant experience you have in multi-drop delivery or care-based roles. Being prepared will help you feel more confident.
