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- Tasks: Deliver frozen meals and provide exceptional customer service while working in a chilly environment.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier with a focus on customer care.
- Benefits: Earn £12.60 per hour, enjoy 33 days holiday, and access exclusive perks.
- Why this job: Make a real difference by bringing joy to customers' doors and enhancing their lives.
- Qualifications: Customer service experience and a full UK manual driving licence required.
- Other info: Flexible hours, opportunities for personal development, and a supportive team culture.
Overview
This position is working 16 hours per week, any 2 in 6 days including bank holidays. Our drivers are the face of our business and their interaction with customers is crucial to our success. You will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers’ doors. You will enjoy meeting people and be willing to go above and beyond what is expected. You will be working within our coldstore that runs at a chilly -20ºC. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will work as part of the wider team, helping out the office team, with opportunities to move between teams for flexibility, job satisfaction and personal development.
Salary: £12.60 per hour + bonus + company benefits.
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different frozen ready meals across the UK, primarily to the elderly, their family members and healthcare professionals. We are dedicated to making a real difference to customers’ lives by providing good old-fashioned service and delivering sunshine to their doors. Our pride drives us to innovate and improve to meet customers’ needs. We are an ethical and sustainable organisation dedicated to doing the right thing.
Responsibilities
- Deliver frozen meals to our customers in a timely manner
- Pick orders within the coldstore
- Use our app to update customers’ deliveries
- Deliver exceptional customer service at all times
- Undertake pre-shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Help the office team and picking team when required
- Report health and safety, stock quality and mechanical issues
- Assist the team if another member is absent or on holiday
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
Essential qualifications
- Experience within a customer service-based role
- Full UK Manual Driving Licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
Desirable qualifications
- Experience of multi-drop delivery role
- Experience within a care-based role
- Warehouse experience
- Health & Safety awareness
Personal qualities
- Friendly, approachable and reliable
- Passionate about delivering excellent customer service
- Good attendance and timekeeping
Other requirements
- You must have held a UK manual driving licence for at least 2 years.
- All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks.
- As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS Disclosure. Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.
Benefits
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including bank holidays
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme – employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
We are committed to creating an inclusive workplace where everyone can reach their full potential.
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Customer Delivery Driver/Picker employer: apetito UK
Contact Detail:
apetito UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver/Picker
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wiltshire Farm Foods. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the business, think about how you can go above and beyond for customers. Prepare some examples of times you've delivered exceptional service in the past to share during your chat.
✨Tip Number 3
Be ready to talk about teamwork! This role involves working closely with others, so think of instances where you've collaborated effectively. Highlight your flexibility and willingness to help out when needed – it shows you're a team player!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Delivery Driver/Picker
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share why you’re passionate about delivering excellent customer service and how you enjoy meeting new people.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in customer service or delivery roles. We love seeing how your past experiences can bring value to our team, so connect the dots for us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the Customer Delivery Driver/Picker role. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at apetito UK
✨Know the Company
Before your interview, take some time to research Wiltshire Farm Foods. Understand their mission of delivering good old-fashioned service and how they make a difference in customers' lives. This will help you connect your answers to their values during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or handled a difficult situation with grace.
✨Dress for the Role
Even though you'll be working in a coldstore, it's important to present yourself well during the interview. Wear smart-casual attire that reflects your professionalism while also being comfortable. This shows that you respect the opportunity and are serious about the role.
✨Prepare for Practical Questions
Expect questions related to driving safely, handling deliveries, and using technology like apps. Brush up on your knowledge of health and safety regulations, as well as any relevant experience you have in multi-drop delivery or care-based roles. Being prepared will help you feel more confident.
