At a Glance
- Tasks: Deliver frozen meals and provide top-notch customer service while working in a coldstore environment.
- Company: Join apetito UK, the largest ready-meal supplier, dedicated to quality and sustainability.
- Benefits: Enjoy a competitive salary, 33 days holiday, and perks like retail discounts and life assurance.
- Other info: Opportunity to gain broader knowledge across teams and contribute to local marketing activities.
- Why this job: Make a real difference in people's lives while working flexibly in a supportive team culture.
- Qualifications: Must have a full UK manual driving licence and experience in customer service.
Overview
Join to apply for the Customer Delivery Driver/Picker role at apetito UK. This is a driver/picker position based in Cornwall, WFF Falmouth, working 24 hours per week, any 3 in 6 days including bank holidays.
Our drivers are the face of our business and their interaction with our customers is crucial to our success. You will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers’ doors, while working in a coldstore environment at around -20ºC. Protective clothing will be provided, with breaks to warm up and have hot drinks when necessary.
We encourage flexibility and teamwork, with opportunities to move between teams to gain broader knowledge of the business. We are committed to making a real difference to people’s lives through good old-fashioned service and nutritious meals.
Salary: £12.60 per hour plus bonus and company benefits.
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different frozen ready meals across the UK, primarily to the elderly, their families and healthcare professionals.
We are an ethical and sustainable organisation focused on doing the right thing and supporting British food and farming, with a commitment to reach Net Zero by 2040. We are an accredited Living Wage employer and uphold ETI standards. Learn more about apetito’s commitment to a more sustainable future and our inclusive workplace culture.
Responsibilities
- Deliver frozen meals to customers in a timely manner
- Pick orders within the coldstore
- Use our app to update customers deliveries
- Provide exceptional customer service at all times
- Undertake pre-shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Assist the office and picking teams as required
- Report health and safety, stock quality and mechanical issues
- Support the team if another member is absent or on holiday
- Carry out local marketing activities (e.g., leaflet drops and sheltered housing visits) to attract new customers
Qualifications
- Essential: Experience in a customer service-based role
- Full UK manual driving licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
Desirable
- Experience in multi-drop delivery
- Experience in a care-based role
- Warehouse experience
- Health & Safety awareness
Personal Qualities
- Friendly, approachable and reliable
- Passionate about delivering excellent customer service
- Good attendance and timekeeping
Requirements & Benefits
- You must have held a UK manual driving licence for at least 2 years
- All offers subject to Driving Assessment, Driving Licence checks and basic DBS checks
- Role involves working with elderly and vulnerable customers; basic DBS Disclosure is required
- Competitive salary – Living Wage accredited
- 33 days holiday per year (pro rata), including bank holidays; option to purchase up to 5 additional days
- Discretionary annual bonus
- Pension scheme with employer matched contributions up to 4%
- Life assurance worth at least 1x annual salary
- Christmas turkey or voucher
- Apetito perks with salary sacrifice options and retail discounts
As a family-owned business, we pride ourselves on providing outstanding meals to be proud of and supporting a sustainable future.
Customer Delivery Driver/Picker in Falmouth employer: apetito UK
At apetito UK, we are dedicated to creating a supportive and inclusive work environment for our Customer Delivery Drivers/Pickers in Cornwall. With competitive pay, generous holiday allowances, and a commitment to employee growth through flexible teamwork opportunities, we ensure that our staff feel valued and empowered. Join us in making a meaningful impact on the lives of our customers while enjoying the benefits of working for an ethical, Living Wage accredited employer focused on sustainability and community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver/Picker in Falmouth
✨Tip Number 1
Familiarise yourself with the local area where you'll be delivering. Knowing the streets and shortcuts can help you make timely deliveries, which is crucial for this role.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be the face of the company, being friendly and approachable will leave a lasting impression on customers and enhance their experience.
✨Tip Number 3
Get comfortable using mobile apps for updates and communication. Being tech-savvy will help you efficiently manage deliveries and keep customers informed.
✨Tip Number 4
Show your commitment to safety and health standards. Familiarise yourself with basic health and safety protocols, as this will demonstrate your reliability and professionalism during the interview process.
We think you need these skills to ace Customer Delivery Driver/Picker in Falmouth
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand the responsibilities and qualifications required for the Customer Delivery Driver/Picker position. Tailor your application to highlight relevant experience in customer service and driving.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous roles that involved customer interaction, delivery, or working in a cold environment. Mention specific examples that demonstrate your reliability and commitment to excellent service.
Showcase Your Skills:Make sure to include your full UK manual driving licence details and any experience with phone apps or technology used for deliveries. Highlight your ability to work flexibly and as part of a team, as these are key aspects of the role.
Craft a Personal Cover Letter:Write a cover letter that reflects your passion for delivering excellent customer service and your understanding of the company's values. Mention your enthusiasm for working with elderly and vulnerable customers, as this aligns with apetito's mission.
How to prepare for a job interview at apetito UK
✨Show Your Customer Service Skills
Since this role is all about delivering excellent customer service, be prepared to share examples from your past experiences. Highlight situations where you went above and beyond for a customer or resolved a difficult issue.
✨Demonstrate Your Driving Experience
Make sure to discuss your driving history and any relevant experience you have with multi-drop deliveries. Mention your familiarity with the UK road laws and how you ensure safety while driving.
✨Emphasise Teamwork and Flexibility
The job requires working closely with others and being flexible. Share examples of how you've successfully worked in a team environment and adapted to changing circumstances in previous roles.
✨Prepare for Cold Environment Work
Since you'll be working in a coldstore environment, it’s good to express your comfort with such conditions. You might want to mention any previous experience in similar environments or your readiness to adapt to the cold.
