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apetito UK

Customer Delivery Driver/Picker

Coleraine Full-Time No home office possible

At a Glance

Tasks: Deliver frozen meals and provide exceptional customer service while working in a coldstore environment.
Company: Join apetito UK, the largest ready-meal supplier dedicated to making a real difference in people's lives.
Benefits: Enjoy a competitive salary, 33 days holiday, and perks like retail discounts and a discretionary bonus.
Why this job: Be the face of our business, meet amazing people, and contribute to a meaningful cause.
Qualifications: Must have a full UK Manual Driving Licence and experience in customer service; care experience is a plus.
Other info: Flexible hours, team movement for personal development, and a commitment to sustainability.

apetito UK Coleraine, Northern Ireland, United Kingdom

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apetito UK Coleraine, Northern Ireland, United Kingdom

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This position is working 24 hours per week, any 3 in 6 days including bank holidays.

Our drivers are the face of our business and their interaction with our customers is crucial to our success.

In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.

Along with this, you will be working within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary.

You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business.

We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy.

£12.60 per hour + bonus + company benefits.

Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.

We\’re dedicated to making a real difference to our customers\’ lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.

Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers\’ needs.

This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.

Deliver frozen meals to our customers in a timely manner
Picking orders within the coldstore
Using our app to update customers deliveries
Delivering exceptional customer service at all times
Undertake pre-shift inspection of your van
Drive safely, responsibly and within the law
Clean and refuel your van as and when needed
Contact the office with any discrepancies or delays
Ensure customer confidentiality
Helping the office team and picking team when required
Reporting health and safety, stock quality and mechanical issues
Assist the team if another member of the team is absent or on holiday
Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers

Essential

Experience within a customer service-based role
Full UK Manual Driving Licence
Basic computer literacy including use of phone apps
Evidence of work stability
Basic secondary education

Desirable

Experience of multi-drop delivery role
Experience within a care-based role
Warehouse experience
Health & Safety awareness

Personal Qualities

Friendly, approachable and reliable
Passionate about delivering excellent customer service
Good attendance and timekeeping

You must have held a UK manual driving licence for at least 2 years.

All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks.

As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic. DBS Disclosure.

The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.

Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.

Competitive salary – accredited Living Wage employer
33 days holiday per year, including bank holidays (which are considered a normal working day)
Option to purchase up to 5 additional days holiday per year
Discretionary annual bonus scheme
Pension scheme – employer matched contributions up to 4%
Life assurance scheme worth at least 1x annual salary
Free turkey or voucher at Christmas
apetito perks scheme including salary sacrifice options and retail discounts

As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.

We develop a range of products designed to enhance health and well-being for all our customers.

We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.

We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.

Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.

Learn more about apetito’s commitment to a more sustainable future.

We embrace inclusion, empowering individuals from diverse backgrounds.

Our commitment to making a real difference extends to customers, communities, and staff and we\’re on a mission to build an inclusive workplace where everyone reaches their full potential.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing
Industries

Food and Beverage Manufacturing

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