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- Tasks: Deliver frozen meals and provide exceptional customer service while working in a coldstore environment.
- Company: Join apetito UK, the largest ready-meal supplier dedicated to making a real difference in people's lives.
- Benefits: Enjoy a competitive salary, 33 days holiday, and perks like retail discounts and a discretionary bonus.
- Why this job: Be the face of our business, meet amazing people, and contribute to a meaningful cause.
- Qualifications: Must have a full UK Manual Driving Licence and experience in customer service; care experience is a plus.
- Other info: Flexible hours, team movement for personal development, and a commitment to sustainability.
Customer Delivery Driver/Picker
Location: apetito UK, Coleraine, Northern Ireland, United Kingdom
This role works 24 hours per week, any 3 days in 6, including bank holidays. Our drivers are the face of our business, delivering frozen Wiltshire Farm Foods meals and bringing sunshine to customers’ doors. Work is within a cold store at –20 °C, with protective clothing and breaks provided.
Responsibilities
- Deliver frozen meals to customers in a timely manner.
- Pick orders within the cold store.
- Use our app to update delivery status.
- Provide exceptional customer service at all times.
- Conduct pre‑shift van inspection.
- Drive safely, responsibly and within the law.
- Clean and refuel the van as needed.
- Contact the office regarding discrepancies or delays.
- Maintain customer confidentiality.
- Assist the office and picking teams when required.
- Report health and safety, stock quality and mechanical issues.
- Cover for absent or on‑holiday team members.
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers.
Essential
- Experience in a customer‑service‑based role.
- Full UK manual driving licence held for at least 2 years.
- Basic computer literacy including use of phone apps.
- Evidence of work stability.
- Basic secondary education.
Desirable
- Experience of multi‑drop delivery.
- Experience within a care‑based role.
- Warehouse experience.
- Health & Safety awareness.
Personal Qualities
- Friendly, approachable and reliable.
- Passionate about delivering excellent customer service.
- Good attendance and time‑keeping.
Legal & Compliance
All offers of employment are subject to a driving assessment, driving licence checks and basic DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS disclosure. This role is not eligible for sponsorship under the skilled worker route.
Benefits
- Competitive salary (£12.60 per hour) and discretionary annual bonus scheme.
- Accredited Living Wage employer.
- 33 days holiday per year, including bank holidays (bank holidays count as a normal working day).
- Option to purchase up to 5 additional days of holiday per year.
- Pension scheme – employer matched contributions up to 4 %.
- Life assurance scheme worth at least 1 × annual salary.
- Free turkey or voucher at Christmas.
- Apetito perks scheme including salary sacrifice options and retail discounts.
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Customer Delivery Driver/Picker employer: apetito UK
Contact Detail:
apetito UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver/Picker
✨Tip Number 1
Familiarise yourself with the company’s values and mission. At apetito, they pride themselves on making a real difference in people's lives, so showing that you share this passion during your interactions can set you apart.
✨Tip Number 2
Highlight your customer service skills in conversations or interviews. Since you'll be the face of the company, demonstrating your ability to connect with customers and provide exceptional service is crucial.
✨Tip Number 3
Be prepared to discuss your experience with driving and delivery. They value reliability and safety, so sharing specific examples of how you've maintained a clean driving record and adhered to road safety regulations will be beneficial.
✨Tip Number 4
Show your willingness to work as part of a team. The role involves collaboration with both the office and picking teams, so expressing your enthusiasm for teamwork and flexibility can make a positive impression.
We think you need these skills to ace Customer Delivery Driver/Picker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and delivery roles. Emphasise any previous work with vulnerable populations or in care settings, as this aligns well with apetito's mission.
Craft a Strong Cover Letter: In your cover letter, express your passion for delivering excellent customer service. Mention your ability to work in challenging environments, like the coldstore, and your willingness to go above and beyond for customers.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as driving experience, basic computer literacy, and teamwork. Use specific examples to demonstrate how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at apetito UK
✨Show Your Customer Service Skills
As a Customer Delivery Driver/Picker, you'll be the face of the company. Make sure to highlight any previous experience in customer service during your interview. Share specific examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Your Reliability
Reliability is key in this role. Be prepared to discuss your attendance record and punctuality in previous jobs. Employers want to know they can count on you to deliver meals on time, especially to vulnerable customers.
✨Familiarise Yourself with the Role
Read up on the responsibilities of the position, such as using apps for delivery updates and conducting pre-shift inspections of your van. Showing that you understand the job will impress your interviewers and demonstrate your enthusiasm.
✨Prepare for Health and Safety Questions
Given the nature of the job, be ready to discuss health and safety practices, especially when working in cold environments. Familiarise yourself with basic safety protocols and be prepared to explain how you would handle any potential issues.
